Are you looking to join a dynamic, forward-thinking organization that values innovation, customer-centricity, and professional growth? We are excited to announce multiple job openings across diverse departments within our organization, all based in Nairobi, Kenya. These opportunities span technology, customer experience, business analysis, and underwriting, and are designed to help professionals develop meaningful careers while contributing to impactful projects.
All roles listed below are full-time positions, with some offered as fixed-term contracts of one year. If you’re passionate about delivering excellence, driving change, and making a tangible difference in the financial and insurance services industry, then we would love to hear from you.
Below is a detailed breakdown of each open position, including responsibilities and key deliverables.
Systems Support Analyst (1 Year Fixed-Term Contract)
Location: Nairobi, Kenya
Date Posted: 11 June 2025
Job Description:
The Systems Support Analyst will play a pivotal role in ensuring the seamless operation and support of our internal and external IT systems. This individual will serve as the first point of contact for technical issues, managing system incidents, maintaining user access rights, and contributing to system upgrades and documentation.
Key Responsibilities:
- Provide first and second-line technical support to users across all departments.
- Monitor and resolve incidents logged in the helpdesk system, ensuring compliance with Service Level Agreements (SLAs).
- Conduct regular system health checks and escalate issues requiring advanced technical resolution.
- Maintain accurate records of user access levels and assist in onboarding/offboarding procedures.
- Collaborate with systems developers and other stakeholders during software rollouts and updates.
- Generate support reports for audit and internal review purposes.
- Provide training and documentation support for end-users.
Business Analyst, Insurance Systems (1 Year Fixed-Term Contract)
Location: Nairobi, Kenya
Date Posted: 11 June 2025
Job Description:
The Business Analyst will act as a liaison between the IT team and business units, particularly focusing on insurance systems. This role is responsible for gathering requirements, analyzing business processes, and recommending technology solutions that align with organizational goals.
Key Responsibilities:
- Engage with stakeholders to gather, document, and prioritize business requirements.
- Translate business requirements into functional specifications for development teams.
- Evaluate the current systems and suggest process improvements or automation opportunities.
- Coordinate with QA and development teams during testing and implementation phases.
- Prepare reports, business cases, and system documentation.
- Ensure the insurance systems are compliant with regulatory requirements.
- Support post-implementation reviews and user training.
Systems Developer (1 Year Fixed-Term Contract)
Location: Nairobi, Kenya
Date Posted: 11 June 2025
Job Description:
The Systems Developer will design, develop, test, and maintain internal software applications. This role involves coding, debugging, and collaborating with analysts to deliver high-quality digital solutions that support organizational efficiency and innovation.
Key Responsibilities:
- Write clean, maintainable, and efficient code based on system requirements.
- Participate in software design and architecture discussions.
- Perform unit and integration testing of developed applications.
- Troubleshoot and resolve issues in existing applications.
- Collaborate with business analysts to understand end-user requirements.
- Maintain proper documentation of systems and processes.
- Ensure data security and application compliance with company policies.
Customer Experience Analyst
Location: Nairobi, Kenya
Date Posted: 11 June 2025
Job Description:
The Customer Experience Analyst will focus on understanding the customer journey and identifying pain points to improve satisfaction and loyalty. This role will involve collecting and analyzing customer feedback, creating performance dashboards, and working across departments to enhance the customer experience.
Key Responsibilities:
- Analyze data from surveys, feedback tools, and service reports to derive insights.
- Map out customer journeys and identify improvement opportunities.
- Work closely with the contact center and operations teams to implement service enhancements.
- Create and maintain customer satisfaction dashboards and KPIs.
- Present findings and recommendations to senior management.
- Monitor and report on the impact of implemented service changes.
- Benchmark customer experience standards against industry best practices.
Quality Assurance & Reporting Analyst
Location: Nairobi, Kenya
Date Posted: 11 June 2025
Job Description:
The Quality Assurance & Reporting Analyst will ensure that all operational and service processes meet internal and regulatory quality standards. The role includes monitoring, reporting, and optimizing quality metrics and supporting data-driven decision-making through in-depth reporting.
Key Responsibilities:
- Develop and execute quality assurance procedures for operations and support teams.
- Conduct audits and prepare detailed quality reports.
- Work with teams to ensure compliance with internal policies and external regulations.
- Produce operational reports to track KPIs and process efficiency.
- Assist in root cause analysis and implementation of corrective actions.
- Provide training sessions to reinforce quality standards.
- Support departmental performance reviews with data insights.
Assistant Manager, Service Experience
Location: Nairobi, Kenya
Date Posted: 11 June 2025
Job Description:
The Assistant Manager, Service Experience will be responsible for leading initiatives aimed at improving the overall service delivery to customers. This role will coordinate cross-functional service improvements, manage escalations, and support strategy implementation for customer satisfaction.
Key Responsibilities:
- Lead service quality improvement projects across multiple departments.
- Act as an escalation point for service-related customer issues.
- Implement and monitor service standards and SLAs.
- Coordinate feedback loops between front-line teams and strategic planning units.
- Analyze service data and customer feedback to identify trends and areas for improvement.
- Provide leadership and mentoring to service teams.
- Prepare regular reports on service performance and recommend strategic changes.
Underwriting Specialist, Risk Surveys & Technical
Location: Nairobi, Kenya
Date Posted: 10 June 2025
Job Description:
The Underwriting Specialist will focus on conducting detailed risk surveys and technical assessments to support underwriting decisions. This includes site inspections, risk profiling, and collaboration with sales and claims teams to ensure accurate underwriting practices.
Key Responsibilities:
- Conduct risk surveys and physical site inspections of properties or businesses.
- Analyze technical details to support appropriate risk classification.
- Prepare comprehensive risk survey reports with recommendations.
- Collaborate with sales and client relationship managers to gather client requirements.
- Liaise with claims and legal teams for risk analysis and loss history.
- Monitor emerging risks and propose updates to underwriting policies.
- Train junior underwriters and provide technical guidance.
If you’re a dedicated professional with a passion for excellence and innovation, we encourage you to consider applying for one of the above roles. Each position offers a unique opportunity to contribute to meaningful projects while developing your expertise in a supportive environment.
Please follow the application process linked with each job title. If your application is successful, our recruitment team will contact you for the next steps in the selection process. We are an equal opportunity employer and welcome applicants from all backgrounds.
For those applying online through our careers page:
