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Branch Operations Manager – TRM & Nakuru Branch
HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.
To manage branch operations by ensuring controls and procedures are observed in order to mitigate risk and losses.
Deadline: 2025-06-13
Category: Retail
Subsidiary: HFC
Principle Accountabilities
- To manage cash by ensuring dual controls and limits are observed so as to avoid fraud losses.
- To approve transactions by confirming suitability to minimize losses
- To review transactions by confirming the transactions against system-generated reports to ensure accuracy
- To manage customers accounts by ensuring adherence to product features to minimize customers complaints and loses.
- To attend to customers queries by ensuring that they are resolved within set standards to enhance customer satisfaction
- To appraise staff annual and by half-yearly reviews to ensure targets are met and training needs identified.
- To manage costs by monitoring Branch expenditures to ensure Branch is within the budget
Key Competencies and Skills
Technical competencies:
- Product Knowledge
- Supervisory skills
- IT skills
- Numerical skills
- Banking skills
- Analytical skills
- Report writing skills
General competencies:
- Teamwork
- Communication skills and attention to detail.
Minimum Qualifications, Knowledge and Experience
Education: Business degree in Accounting
Experience: Three years in a supervisory role in Financial institutions
