AMREF Flying Doctors (AFD), Africa’s leading air ambulance and aero-medical service provider, is inviting passionate and driven individuals to join its dynamic team as a Business Development Intern. Based at Wilson Airport in Nairobi, Kenya, AMREF Flying Doctors has, for decades, provided critical emergency air evacuations and medical transfers across the continent and beyond. Operating under the umbrella of Amref Health Africa—the continent’s premier health organization—AFD plays an integral role in advancing health outcomes across Africa.
The Business Development Internship is a unique opportunity for graduates eager to kickstart a career in the health, aviation, or business sectors. This hands-on internship not only opens a gateway to real-world business development exposure but also integrates the intern into a fast-paced and high-impact work environment focused on delivering life-saving services across Africa.
Position Overview
Job Title: Business Development Intern
Location: Nairobi, Kenya
Engagement Type: Internship
Application Deadline: Monday, 23 June 2025
Application Mode: Submit through AMREF Flying Doctors careers page or Amref Health Africa vacancies page
The role is designed to equip young professionals with the skills, insights, and experience required in the competitive world of business development and sales, particularly in the health and emergency response sectors. Interns will participate in critical business functions including lead generation, client retention, reporting, and CRM systems management.
Detailed Job Description
The Business Development Intern will support the Sales and Marketing Department through a variety of key activities that help drive customer acquisition, retention, and brand awareness.
Sales and Marketing Pipeline Development
- Identify and develop a sustainable sales pipeline by targeting relevant customer segments.
- Implement marketing initiatives to increase awareness and generate leads.
- Create and pursue cross-selling opportunities within new and existing accounts.
- Prepare competitive quotations for intermediaries and ensure follow-ups for closure.
Business Development Support
- Assist in achieving revenue targets and expanding AFD’s customer base.
- Participate in setting and achieving sales goals and performance benchmarks.
- Engage in industry networking and relationship building to create new opportunities.
- Support the promotion of AFD services to various stakeholders with the goal of contract negotiation and closing.
Customer Relationship Management (CRM)
- Process client orders within CRM systems to ensure accuracy and timeliness.
- Maintain up-to-date customer records and contact schedules.
- Manage client databases and update interactions and transactions into CRM platforms.
- Coordinate timely communication for account renewals and premium collections.
- Ensure successful order deliveries and customer satisfaction.
Client Servicing and Account Management
- Assist in managing client portfolios for long-term business sustainability.
- Service existing accounts and maintain consistent communication to foster loyalty.
- Provide ongoing customer support including pre-sale and post-sale interactions.
- Regularly liaise with intermediaries and clients to maintain healthy working relationships.
- Educate and update intermediaries on AFD products and service offerings.
Administrative and Reporting Duties
- Prepare comprehensive reports (daily, weekly, monthly) to analyze market performance, renewal trends, and revenue metrics.
- Offer administrative support to the Sales Department, including document filing, printing of Maisha Cards, and managing office stationery.
- Contribute to internal process improvements and operational efficiency.
- Maintain accurate and organized documentation to support departmental goals.
Client Engagement and Brand Representation
- Represent AMREF Flying Doctors at industry events and exhibitions to enhance visibility.
- Promote AFD’s services and solutions in public forums and sales meetings.
- Professionally handle customer inquiries via phone, email, and in-person visits.
- Conduct regular visits to both potential and existing clients and intermediaries.
Coordination and Communication
- Act as a liaison between AFD and intermediaries, ensuring service platforms such as USSD remain operational.
- Communicate effectively with customers to understand their needs and offer appropriate solutions.
- Follow up on outstanding payments and renewal discussions with professionalism and persistence.
Other Duties
- Provide operational and logistical support where needed in the Business Development department.
- Carry out any additional tasks assigned by supervisors to meet department goals.
- Demonstrate flexibility in adapting to the changing needs of a high-paced environment.
Requirements
Candidates interested in this position must meet the following criteria:
- Hold a Bachelor’s degree in Marketing, Public Relations, Communication, Business Administration, or a related field from a recognized institution.
- Have proficiency in computer applications including Microsoft Word, Excel, PowerPoint, CRM systems, Outlook, and internet tools.
- Possess a foundational understanding of customer communication platforms such as CRM tools.
Key Competencies and Attributes
- Strong communication and interpersonal abilities to maintain client relationships and develop new ones.
- Excellent presentation skills with attention to personal grooming and professionalism.
- Good time management skills to meet tight deadlines and multitask effectively.
- Ability to adapt to the fast-paced environment typical of emergency medical services.
- A passion for customer service and an unwavering commitment to organizational values.
Why Join AMREF Flying Doctors?
Joining AMREF Flying Doctors means becoming part of a mission-driven organization where every action contributes to life-saving solutions. Interns benefit from:
- Exposure to real-world business development practices in the medical aviation sector.
- Opportunities to build professional networks with stakeholders in healthcare, aviation, and emergency response industries.
- Hands-on experience in managing customer relationships and executing strategic sales processes.
- A structured learning experience guided by skilled professionals in business development and client servicing.
Additional Information
- Applicants are advised to be vigilant against fraud. AMREF Flying Doctors does not charge any application or recruitment fees.
- All recruitment communications from AFD will be sent from an official @flydoc.org email address.
- AMREF Flying Doctors is an equal opportunity employer and supports workplace diversity and inclusivity.
- The organization upholds a strict policy against smoking within the work environment.
- AMREF Flying Doctors is committed to safeguarding and promoting the welfare of children, youth, and vulnerable adults.
Application Procedure
If you are passionate about health, aviation, business, and contributing to life-saving services across Africa, this internship is for you.
Applications are open until Monday, 23 June 2025. Visit the official AMREF Flying Doctors careers portal or Amref Health Africa vacancies page for more information and to submit your application:
- https://flydoc.org/career-opportunities/
- https://amref.org/vacancies/
We welcome you to take the first step in a meaningful and impactful career with AMREF Flying Doctors.
