Quality Assurance Officer

We currently have an exciting career opportunity for a Quality Assurance Officer within Jubilee Asset Management Limited. The position holder will report to the Customer Experience Manager and will be based in Nairobi.

Key Competencies:

1. Analytical Skills: Strong ability to analyze client feedback and performance data to drive actionable
   improvements.
2. Attention to Detail: Precision in conducting audits and maintaining accurate quality and compliance records.
3. Problem-Solving: Aptitude for resolving quality and service-related issues effectively.
4. Communication Skills: Excellent verbal and written skills for reporting, training, and client engagement.
5. Regulatory Knowledge: Understanding of financial services regulations, data protection laws, and compliance frameworks.
6. Technical Proficiency: Experience with CRM systems (e.g., Salesforce), quality management tools, and Microsoft
   Office (Excel, PowerPoint, Word).
7. Client-Centric Mindset: Commitment to enhancing client satisfaction through quality service delivery.
8. Team Collaboration: Ability to work effectively with cross-functional teams to achieve quality objectives.
9. Organizational Skills: Capacity to manage multiple tasks and meet audit deadlines efficiently.
10. Ethical Conduct: High standards of integrity and professionalism in handling client data and compliance matters.

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