Exciting Career Opportunities at Britam – Nairobi, Kenya (June 2025)
Britam, a leading diversified financial services group committed to delivering innovative solutions in insurance, asset management, banking, and property, is seeking dynamic and highly motivated professionals to join our growing team in Nairobi. With a culture centered on performance, integrity, customer-centricity, and continuous learning, Britam offers you the opportunity to grow your career in a forward-thinking, impact-driven environment.
We are currently recruiting for the following roles:
1. Systems Support Analyst
Location: Nairobi
Posting Date: 17 June 2025
As a Systems Support Analyst, you will provide first-line IT technical support, handle service requests, and assist in systems monitoring to ensure uninterrupted business operations.
Key Responsibilities:
- Troubleshoot and resolve hardware and software issues.
- Escalate unresolved incidents to relevant teams.
- Maintain logs and documentation for issue tracking.
- Support system upgrades and routine maintenance.
- Provide training to end-users on systems usage.
2. Case Management Officer (Fixed-Term Contract)
Location: Nairobi
Posting Date: 17 June 2025
The Case Management Officer will manage medical claims cases by coordinating assessments, approvals, and communication with healthcare providers and clients.
Key Responsibilities:
- Oversee medical case documentation and ensure compliance.
- Coordinate with medical providers for claim validations.
- Maintain real-time communication with claimants.
- Ensure timely resolution of cases and update internal systems.
- Support fraud detection and process improvements.
3. Medical Claims Assistant
Location: Nairobi
Posting Date: 16 June 2025
The Medical Claims Assistant supports the claims department by verifying, processing, and documenting health insurance claims for accuracy and compliance.
Key Responsibilities:
- Validate claims against policies and guidelines.
- Input accurate claim data into system.
- Liaise with hospitals and clients for clarifications.
- Support reporting and audit processes.
- Assist with reconciliation of medical payments.
4. Systems Support Analyst (1 Year Fixed-Term Contract)
Location: Nairobi
Posting Date: 11 June 2025
This fixed-term role is focused on supporting internal systems to ensure business continuity across departments.
Key Responsibilities:
- Provide frontline support for system issues.
- Conduct performance monitoring and alerts.
- Handle system user access requests and configurations.
- Perform routine backups and system health checks.
- Support change management and testing.
5. Business Analyst, Insurance Systems (1 Year Fixed-Term Contract)
Location: Nairobi
Posting Date: 11 June 2025
As a Business Analyst, you will support insurance system improvements by gathering requirements, analyzing workflows, and liaising with development teams.
Key Responsibilities:
- Collect and document user requirements.
- Map out current and target business processes.
- Work with IT teams on solution designs.
- Test system features and validate functionality.
- Train users on new and updated systems.
6. Systems Developer (1 Year Fixed-Term Contract)
Location: Nairobi
Posting Date: 11 June 2025
The Systems Developer will be responsible for designing, coding, testing, and deploying applications that support business processes.
Key Responsibilities:
- Develop new system functionalities and modules.
- Maintain and upgrade existing applications.
- Conduct unit testing and debugging.
- Ensure secure, scalable code practices.
- Document code changes and enhancements.
7. Customer Experience Analyst
Location: Nairobi
Posting Date: 11 June 2025
The Customer Experience Analyst focuses on gathering and analyzing customer feedback to enhance satisfaction and service delivery.
Key Responsibilities:
- Monitor customer feedback through surveys and touchpoints.
- Conduct root cause analysis of customer complaints.
- Support implementation of customer experience initiatives.
- Create dashboards and reports on customer trends.
- Work cross-functionally to address service gaps.
8. Quality Assurance & Reporting Analyst
Location: Nairobi
Posting Date: 11 June 2025
In this role, you’ll ensure high service standards and regulatory compliance through reporting, audits, and continuous improvement initiatives.
Key Responsibilities:
- Conduct audits and assessments of internal processes.
- Generate reports for performance tracking.
- Maintain quality standards across service lines.
- Identify areas for operational efficiency.
- Work with teams to implement corrective actions.
9. Assistant Manager, Service Experience
Location: Nairobi
Posting Date: 11 June 2025
As Assistant Manager, Service Experience, you’ll oversee service delivery excellence and optimize the customer journey across channels.
Key Responsibilities:
- Lead customer service teams to achieve targets.
- Implement service improvement plans.
- Monitor SLAs and KPIs for quality delivery.
- Provide coaching and performance management.
- Collaborate with departments to resolve client issues.
