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We currently have an exciting career opportunity for a Quality Assurance Officer within Jubilee Asset Management Limited. The position holder will report to the Customer Experience Manager and will be based in Nairobi.
Key Competencies:
- Analytical Skills: Strong ability to analyze client feedback and performance data to drive actionable
improvements. - Attention to Detail: Precision in conducting audits and maintaining accurate quality and compliance records.
- Problem-Solving: Aptitude for resolving quality and service-related issues effectively.
- Communication Skills: Excellent verbal and written skills for reporting, training, and client engagement.
- Regulatory Knowledge: Understanding of financial services regulations, data protection laws, and compliance frameworks.
- Technical Proficiency: Experience with CRM systems (e.g., Salesforce), quality management tools, and Microsoft Office (Excel, PowerPoint, Word)
Education Requirements:
- Bachelor’s degree in Business Administration, Finance, Quality Management, Economics, or a related field from a recognized university, preferably from institutions such as the University of Nairobi, Strathmore University, or Kenyatta University.
- Postgraduate Diploma or coursework in Quality Assurance, Customer Relationship Management, or Financial Services from a recognized institution (e.g., Kenya Institute of Management) is an added advantage.
- Professional certifications such as Certified Quality Auditor (CQA), ISO 9001 Lead Auditor, Certified Customer Service Professional, or Certified Professional in Quality Management (CPQM) are strongly preferred.
