Nairobi, Kenya
Job Description
Brief Description
Reporting to the UX Design Lead the job holder will guide and grow a high-performing design chapter focused on our internal tools and software factory. As Chapter Lead, you’ll be a hands-on contributor, craft mentor, team coach, and—ensuring consistency, quality, scalability and alignment across the internal tools/Software factory design work.
You’ll manage and support a chapter of about five designers, helping them sharpen their skills and grow in their careers while collaborating with product and engineering to deliver intuitive, effective internal experiences for our teams.
Key Responsibilities:
- Lead design work for high-impact internal tool initiatives.
- Translate complex workflows into streamlined, user-friendly interfaces.
- Work end-to-end—from research and concepting to prototyping and delivery.
- Maintain design quality and consistency across your own and the chapter’s output.
- Mentor and support designers in ypur chapter across squads working on internal tools.
- Facilitate regular design critiques, craft development sessions, and chapter rituals.
- Champion best practices in design process, documentation, accessibility, and design system usage.
- Help build a healthy team culture grounded in feedback, inclusion, and continuous learning.
- Partner with PMs/POs, engineers, and other cross-functional leads.
- Advocate for user-centered design and accessibility across the internal platform experience.
- Contribute to evolving our design system, patterns, and guidelines for internal use cases.
Qualifications
- 5+ years of experience in UX/product design, with at least 1–2 years mentoring or leading other designers.
- Experience designing complex workflows or internal tools—preferably in B2B or enterprise environments.
- Strong portfolio demonstrating craft excellence, systems thinking, and leadership impact.
- Excellent communication, facilitation, and feedback skills.
- Comfortable balancing hands-on work with mentorship responsibilities.
- Skilled in Figma and modern design tools; experience with design systems and token-based theming is a plus.
If you feel that you are up to the challenge and possess the necessary qualifications and experience, kindly proceed to update your candidate profile on the recruitment portal and then click on the apply button. Remember to attach your resume.
About Us
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.
