Financial Services Support Engineer

Kenya

Trending

Job Description

Brief Description

Reporting to the Integrations Lead Fintech – Financial Services IT, the position holder will be responsible for improving existing solutions, providing technical support, troubleshooting, and monitoring financial solutions applications to ensure 99.999% availability of the system.

Technical support duties include but not limited to architecture reviews and optimization, incident handling, detailed root cause analysis, problem management, configuration management, automation of routine tasks, documentation, and operational acceptance compliance.

Key Responsibilities:

• Health and Safety; Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work and adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
• Ensure data and/or application availability of assigned systems.
• Perform systems and applications monitoring.
• Diagnose and troubleshoot technical issues (meet MTTR).
• Properly escalate and follow up on unresolved issues.
• Log all issues and resolutions in the service management tool.
• Provide support for financial solutions including MPESA and integrations.
• Develop and maintain applications using Spring Boot framework.
• Design and implement scalable, high-performance applications.
• Write clean, maintainable code following best practices.
• Implement DevOps technologies and processes (e.g., containerization).
• Perform regular service improvements aligned with 99.999% availability.
• Participate in design, testing, and implementation of new products, services, or upgrades.
• Provide input to the M-PESA roadmap.
• Liaise with stakeholders to ensure clear understanding of new functionality and systems.
• Maintain knowledge base by documenting technical knowledge.
• Transfer system knowledge to internal customers on new features and support processes.
• Prepare and publish accurate and timely system performance reports.
• Work with external/internal technical teams to resolve system issues efficiently.

Requirements:

• A bachelor’s degree in information technology, Computer Science, Engineering or relevant field as a minimum
• 2 years of work experience as an engineer in a telecommunications or financial services environment
• Expertise in system monitoring and alerting strategies and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks
• Working knowledge of databases (NoSQL and SQL databases).
• Excellent problem-solving and communication skills
• Software development skills in Java, python, Angular JS etc
• Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals is an added advantage.
• Working knowledge in dev ops and dev ops tools like Github
• Knowledge in mobile money systems, integrations or financial systems
• Must be able to work without supervision & meet tight deadlines/schedules
• Good presentation skills
• Proactive & self-motivated

Apply

If you feel you are up to the challenge and possess the necessary qualifications and experience, kindly update your candidate profile on the recruitment portal and click on the Apply button. Remember to attach your resume.