HFC Limited, a renowned banking and property finance subsidiary of HF Group, is inviting applications for a key role within its Retail Department. As a significant player in the Kenyan banking sector, HFC continues to pursue a bold growth strategy focused on delivering quality financial solutions to individuals and institutions. To support this mission, the institution seeks to onboard a committed, innovative, and result-oriented individual for the position of Relationship Manager – Institutional Banking.
This opportunity is ideal for a dynamic professional who understands the intricacies of government and quasi-government banking relationships, has a passion for financial solutions, and is committed to driving institutional growth. The successful candidate will be tasked with fostering strong banking relationships, developing new business opportunities, and supporting the implementation of tailored financial solutions that meet the unique needs of institutional clients.
Position: Relationship Manager – Institutional Banking
Department: Retail
Subsidiary: HFC Limited
Location: Kenya
Category: Retail
Application Deadline: 30th June 2025
Job Summary
The Relationship Manager – Institutional Banking will play a pivotal role in the development and maintenance of relationships with government and quasi-government institutions. The successful candidate will be responsible for business development initiatives, generating institutional deposits, conducting client presentations, and implementing financial solutions tailored to client needs.
This role demands a proactive individual with strong interpersonal and communication skills, a thorough understanding of banking processes, and a proven ability to meet sales targets. The candidate must also be able to deliver high service standards while identifying cross-selling opportunities to support the bank’s broader financial ecosystem.
Principal Accountabilities
- Business Development and Planning
- Identify growth opportunities within government and quasi-government institutions.
- Develop and implement strategies for capturing new business through targeted outreach and structured presentations.
- Perform continuous market situation analysis to evaluate existing opportunities and identify new areas for expansion.
- Client Relationship Management
- Understand clients’ organizational structures, financial needs, and banking behavior to provide tailored financial solutions.
- Match institutional client needs with HFC’s product suite, preparing compelling proposals and delivering insightful presentations.
- Develop long-term, mutually beneficial relationships with key institutional clients and decision-makers.
- Revenue Generation and Profitability
- Negotiate terms and conditions that align with both client needs and institutional profitability.
- Drive deposit mobilization through structured sales campaigns and activations.
- Monitor and manage account performance to ensure alignment with business objectives and client expectations.
- Product Implementation and Support
- Ensure seamless implementation of financial solutions with minimal disruption to client operations.
- Deliver superior service quality through timely issue resolution and proactive client engagement.
- Provide product training and demonstrations to client stakeholders where necessary.
- Team Collaboration and Support
- Coordinate joint client visits with other Relationship Managers, particularly those handling scheme and investment banking clients, to manage the institutional value chain.
- Foster interdepartmental collaboration to ensure holistic service delivery and cross-functional knowledge sharing.
- Feedback and Market Insights
- Collect and analyze client feedback to inform future product development and marketing strategies.
- Continuously update internal teams on market trends, competitor activities, and institutional needs to keep the organization agile and responsive.
- Compliance and Customer Experience
- Maintain strict adherence to the bank’s compliance policies, procedures, and regulatory requirements.
- Uphold customer experience standards by ensuring timely responses, accurate information, and dependable service delivery.
- Strive to exceed productivity benchmarks while consistently enhancing the overall customer journey.
- Cross-Selling and Value Addition
- Identify and execute opportunities for cross-selling HFC’s diverse portfolio of services, including property finance, personal banking, and investment services.
- Utilize comprehensive understanding of institutional clients to initiate referrals across the bank’s business lines.
- Drive adoption of HFC’s digital and alternative banking channels among institutional clients.
Key Competencies and Skills
Technical Competencies
- Strong command of Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
- Practical knowledge of core banking systems and processes, with the ability to navigate institutional workflows.
General Competencies
- Excellent oral and written communication abilities.
- Strong interpersonal skills capable of building rapport at all organizational levels.
- Proven customer service capabilities and ability to manage client expectations professionally and effectively.
- Self-motivated with excellent time-management, organizational, and problem-solving skills.
- Ability to analyze problems and develop effective, data-driven solutions.
- Keen attention to detail, with a strong ability to detect and correct inconsistencies.
- High levels of integrity, with a commitment to maintaining confidentiality in sensitive business dealings.
- Adaptability to changing business environments, client needs, and institutional priorities.
Minimum Qualifications, Knowledge, and Experience
Education
- A Bachelor’s degree in a relevant field from a recognized institution.
Experience
- A minimum of three years’ experience in sales, preferably within the banking industry.
- Demonstrated expertise in banking operations, particularly in institutional banking.
- Ability to identify client needs, propose suitable financial products, and execute sales strategies effectively.
- Experience in conducting successful business negotiations and closing deals in a competitive environment.
- Demonstrated commitment to ethical practices and sound decision-making.
- Strong analytical mindset and attention to detail.
Why Join HFC Limited?
HFC Limited offers a unique opportunity to be part of a forward-thinking financial institution that prides itself on providing tailored financial solutions and fostering long-term client relationships. The organization is driven by a culture of innovation, integrity, and customer centricity.
As a Relationship Manager, you will be instrumental in shaping the financial future of institutional clients while driving the bank’s growth agenda. You will work alongside a team of seasoned professionals, gain exposure to strategic banking operations, and contribute to HFC’s reputation as a leading player in institutional banking.
How to Apply
Interested candidates who meet the above requirements are encouraged to apply by submitting their application through the official HFC careers portal.
