Join Britam – Build a Purposeful Career in a Leading Financial Services Group
Are you looking to build your career in an organization that values innovation, integrity, and impact? Britam, a leading diversified financial services group operating in Eastern and Southern Africa, is offering exciting opportunities for dynamic and motivated individuals.
We are currently hiring for a number of positions across our operations in Nairobi and Kisumu, Kenya. These roles span customer service, business development, health services, and support functions—designed for those ready to deliver results in a fast-paced and mission-driven environment.
Explore our current openings below and take the next step in your career journey with us.
Talent & Capability Associate (6-Month Fixed Term Contract)
Location: Nairobi
Posting Date: 26-06-2025
Job Description:
We are seeking a proactive and organized Talent & Capability Associate to support human capital development initiatives. This role will focus on implementing talent management programs, coordinating learning interventions, and supporting succession planning activities across the organization.
Key Responsibilities:
- Assist in talent and performance management programs.
- Support coordination of internal capability development sessions.
- Provide administrative support for training activities.
- Track development plans and performance outcomes for staff.
- Maintain up-to-date learning and development records.
Health Contact Centre Officer
Location: Nairobi
Posting Date: 26-06-2025
Job Description:
As a Health Contact Centre Officer, you will be the first point of contact for Britam’s health clients, ensuring exceptional customer experience through call and digital channel support. This role is key to strengthening our customer engagement and service delivery.
Key Responsibilities:
- Handle health-related customer inquiries via calls, email, and other platforms.
- Provide policy information, claims assistance, and resolution of service requests.
- Ensure client satisfaction through professional and timely communication.
- Maintain accurate records of interactions and follow-ups.
Administrator
Location: Nairobi
Posting Date: 24-06-2025
Job Description:
The Administrator will support operational efficiency through effective documentation, record-keeping, and internal coordination. The role ensures the smooth functioning of assigned administrative tasks and supports various departments as required.
Key Responsibilities:
- Manage office documentation and maintain orderly records.
- Coordinate logistics for meetings and official correspondence.
- Facilitate internal communication and workflow processes.
- Provide support in tracking department activities and timelines.
Case Management Officer (Fixed-Term Contract)
Location: Nairobi
Posting Date: 24-06-2025
Job Description:
We are looking for a Case Management Officer to join our healthcare team on a fixed-term basis. You will oversee the evaluation and follow-up of medical claims to ensure cost-effective healthcare delivery and adherence to policy guidelines.
Key Responsibilities:
- Assess and manage medical claims and pre-authorizations.
- Liaise with healthcare providers to verify treatment plans.
- Ensure compliance with claims policies and procedures.
- Monitor case progression and recommend medical interventions where applicable.
Assistant Manager, Medical Contact Center
Location: Nairobi
Posting Date: 24-06-2025
Job Description:
The Assistant Manager will oversee daily operations of the medical contact center, ensuring quality service delivery, compliance with SLA standards, and effective team leadership. This role combines strategic insight with operational excellence in a medical support context.
Key Responsibilities:
- Lead and supervise contact center staff and daily operations.
- Monitor service levels and implement process improvements.
- Ensure adherence to protocols and healthcare compliance.
- Collaborate with internal teams to resolve complex medical cases.
- Drive client satisfaction and efficient issue resolution.
Business Development Officer
Location: Nairobi
Posting Date: 24-06-2025
Job Description:
This role involves identifying and developing new business opportunities to grow Britam’s market share. The Business Development Officer will build strong client relationships and support product penetration across targeted segments.
Key Responsibilities:
- Develop and execute sales and acquisition strategies.
- Prospect for clients and generate qualified leads.
- Deliver client presentations and product pitches.
- Maintain relationships with partners and clients.
- Prepare regular sales reports and market insights.
Corporate Sales Executive – Kisumu Branch
Location: Kisumu
Posting Date: 23-06-2025
Job Description:
Join our Kisumu branch as a Corporate Sales Executive and take charge of building and sustaining key corporate accounts. You will work closely with corporate clients to understand their financial needs and deliver tailored insurance and investment solutions.
Key Responsibilities:
- Acquire new corporate clients and manage existing portfolios.
- Achieve set sales targets and client growth objectives.
- Maintain up-to-date knowledge of Britam products.
- Represent the company in meetings, tenders, and business forums.
- Provide continuous after-sales service and support.
Corporate Sales Executive – Nairobi 1 Branch
Location: Nairobi
Posting Date: 23-06-2025
Job Description:
We are looking for a results-driven Corporate Sales Executive to join our Nairobi 1 branch. The successful candidate will be responsible for business development and client relationship management in the corporate segment.
Key Responsibilities:
- Build and manage a portfolio of corporate customers.
- Provide product education and financial advisory to clients.
- Ensure customer satisfaction and service excellence.
- Track sales activities and report on performance.
- Support strategic partnerships and cross-sell opportunities.
Why Work with Britam?
At Britam, we offer more than just a job. We offer a purpose. Our employees enjoy a collaborative and values-driven culture, opportunities for personal and professional growth, and the chance to be part of an organization impacting millions of lives across Africa.
Whether you are in customer service, medical operations, sales, or administration, we empower our people to thrive. At Britam, your contribution matters, and your growth is part of our success story.
