As part of our continued commitment to operational excellence and efficient service delivery, we are pleased to announce new employment opportunities for the position of Toll Attendant. This recruitment aims to enhance our workforce capacity and ensure optimal management of the toll collection system on our expressway.
The position of Toll Attendant is essential to the successful operation of our expressway infrastructure. The individuals hired for this role will serve as the first point of contact for thousands of motorists daily, representing the values of our organization and ensuring seamless operations at all toll plazas.
If you are looking for an opportunity to be part of a dynamic team committed to improving transportation services in Nairobi, we welcome your application for this vital role.
Position Title:
Toll Attendant
Location:
Nairobi, Kenya
Number of Positions Available:
4
Employment Type:
Full-time
Application Deadline:
3rd July, 2025
Job Description
The Toll Attendant will play a key role in the day-to-day operations at the toll stations. The successful candidates will be responsible for collecting toll fees, providing receipts, addressing motorists’ inquiries courteously, and ensuring a smooth traffic flow at the toll gates. This is a front-line position that requires a high level of integrity, attention to detail, and strong interpersonal skills.
Duties and Responsibilities:
- Operate the toll collection system at entry and exit points on the expressway.
- Collect toll fees from motorists based on the applicable tariffs.
- Accurately issue toll receipts to motorists upon payment.
- Handle electronic transactions through cards or mobile money platforms.
- Ensure that toll lanes operate efficiently and are free of unnecessary congestion.
- Offer professional and courteous service to all road users.
- Provide accurate information regarding toll fees, road usage rules, and directions as needed.
- Report technical faults in the toll equipment or systems to the maintenance team promptly.
- Maintain records of daily collections, issued receipts, and other relevant documentation.
- Manage and reconcile cash collected at the end of each shift and submit it as per protocol.
- Alert the relevant authorities in cases of toll violations or non-payment by motorists.
- Monitor and report any suspicious activities or emergencies occurring at the toll station.
- Adhere to safety and operational protocols established by the company.
- Perform other duties as may be assigned by the Toll Station Supervisor or senior management.
Required Skills and Competencies:
- Excellent communication and customer service skills.
- Strong numerical skills and attention to detail in handling money.
- Ability to remain calm and courteous under pressure, especially during peak hours or when dealing with difficult motorists.
- Familiarity with basic computer and electronic transaction systems.
- High level of integrity and honesty in managing cash transactions.
- Ability to work in a fast-paced environment with minimal supervision.
- Flexible to work in shifts, including weekends and public holidays.
- Team player with a positive attitude and commitment to public service delivery.
Academic Qualification:
- Minimum of a Diploma in a relevant field such as Business Administration, Accounting, Customer Service, or any other closely related discipline from a recognized institution.
Equal Opportunity Employer:
We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. All qualified candidates, regardless of gender, age, ethnicity, or background, are encouraged to apply.
Why Join Us?
As part of our team, Toll Attendants will have the opportunity to grow professionally and personally in a structured and supportive work environment. The position provides a gateway into a fast-evolving transport sector in Kenya, where efficiency, accountability, and public service are paramount.
We offer:
- A fair and competitive salary
- Work-life balance with shift schedules
- On-the-job training and continuous professional development
- A collaborative and respectful workplace culture
- Job stability within a reputable infrastructure organization
How to Apply:
Interested and qualified individuals should send their applications via email. Please include your CV, academic certificates, and a cover letter detailing your interest in the position and relevant experience.
Email for Applications:
(Email not provided in the brief. Please insert here if required.)
Closing Date for Applications:
3rd July, 2025
Applications received after the deadline will not be considered. Only shortlisted candidates will be contacted for the next stages of the recruitment process.
