As part of our continued commitment to improving transportation infrastructure and ensuring the seamless operation of our road networks, Nairobi Expressway are pleased to announce new employment opportunities for the position of Toll Attendants in Nairobi, Kenya. These positions are essential in supporting the efficiency of toll collection systems and enhancing the overall experience of road users traveling through the expressway.
If you are passionate about customer service, enjoy working in a fast-paced environment, and are keen on contributing to the operational excellence of Kenya’s transport sector, this opportunity is for you. We are seeking motivated individuals who can uphold high standards of professionalism, accuracy, and integrity in toll operations.
Our recruitment process is designed to offer equal opportunity to all qualified applicants. Nairobi Expressway believe in creating a diverse and inclusive workplace, where talent is recognized and nurtured regardless of gender, background, or social status.
Position Summary
Job Title: Toll Attendant
Location: Nairobi, Kenya
Employment Type: Full-time
Application Deadline: 3rd July 2025
Gender: Equal Opportunity Employer
Role Overview
The Toll Attendant plays a critical role in the daily operations at the expressway toll booths. These individuals are the first point of contact for motorists using our roads and are entrusted with ensuring that toll transactions are conducted smoothly, efficiently, and accurately.
The successful candidates will be stationed at designated toll plazas within Nairobi and will be responsible for collecting toll fees, providing customer assistance, and payments in accordance with company policies and standard operating procedures.
Job Description
As a Toll Attendant, your day-to-day responsibilities will include:
- Toll Collection and Transactions
- Accurately collect tolls from road users at assigned toll booths
- Operate the toll system software and point-of-sale machines efficiently.
- Issue receipts or tickets to motorists and respond to any queries related to toll fees or payment methods.
- Ensure daily reconciliation and safe handling of transaction records.
- Customer Interaction and Support
- Provide friendly and helpful service to motorists using the expressway.
- Guide customers through payment processes, address toll-related questions, and escalate concerns to supervisors when necessary.
- Maintain professionalism and courtesy at all times when dealing with the public.
- Operational Efficiency
- Monitor the smooth flow of traffic in and out of the toll plaza by swiftly handling each transaction.
- Alert the control room or management of any congestion, system breakdown, or accident at the tolling point.
- Collaborate with fellow toll attendants to maintain order, reduce delays, and ensure that all lanes are functioning optimally.
- System Monitoring and Reporting
- Regularly inspect toll collection equipment, software interfaces, and communication devices for faults or damage.
- Report any operational problems or security incidents promptly.
- Keep accurate records of vehicle counts, transaction summaries, and daily reports for auditing and operational analysis.
- Security and Compliance
- Observe strict adherence to all financial, operational, and safety procedures at the toll plaza.
- Monitor for suspicious activity and report anomalies or violations of toll policies.
- Ensure that all toll booth transactions comply with company regulations, national transport authority guidelines, and relevant laws.
- Workplace Hygiene and Professionalism
- Maintain cleanliness and organization in the toll booth and surrounding area.
- Dress in accordance with company uniform standards and wear identification badges visibly.
- Uphold the company’s values of integrity, discipline, and commitment to service.
Key Attributes for Success
To excel in this role, the ideal candidate should possess the following skills and traits:
- Attention to Detail: Precision in cash handling, transaction entry, and customer service is vital.
- Customer Service Orientation: A courteous and helpful attitude towards motorists and coworkers.
- Numerical Ability: Comfort with performing basic arithmetic quickly and accurately.
- Communication Skills: Ability to interact clearly with both customers and supervisors.
- Team Spirit: Willingness to work collaboratively with fellow attendants and management.
- Problem Solving: Ability to resolve minor issues independently and escalate complex concerns appropriately.
- Stress Management: Capable of maintaining performance during peak traffic hours or adverse weather conditions.
- Technical Proficiency: Familiarity with computerized tolling systems and mobile money transactions is an added advantage.
Working Environment
This position involves working in shifts, including early mornings, nights, weekends, and public holidays. Safety protocols and equipment are provided to ensure a secure and conducive work environment.
Why Join Nairobi Expressway Team?
By becoming a Toll Attendant, you are joining a team that plays a vital role in supporting Kenya’s modern transport infrastructure. This role offers:
- A stable and structured work environment
- Opportunities for future career growth in operations and logistics
- A chance to contribute to national development through efficient transportation services
- Exposure to customer service, financial systems, and operational compliance procedures
Equal Opportunity Commitment
Nairobi Expressway are proud to be an equal opportunity employer. They value diversity and inclusion and are committed to creating a workplace where everyone is treated with respect. Candidates of all backgrounds are encouraged to apply, including women, persons with disabilities, and minority groups.
How to Apply
Interested candidates who meet the above job description and are excited to be part of a growing and professional team are encouraged to submit their application before the deadline.
Application Deadline: 3rd July 2025
Location: Nairobi, Kenya
Application Method:
