M.P. Shah Hospital is pleased to invite qualified and motivated individuals to apply for an exciting opportunity within its Marketing, Brand & Communications Department. We are seeking a highly professional and evidence-driven individual to take on the role of Client Relations Manager. This role is integral to advancing the hospital’s mission of providing excellent healthcare services through strategic relationship building and effective client engagement.
M.P. Shah Hospital, a leading healthcare institution in East Africa, is renowned for delivering high-quality, patient-centered medical services. As part of our vision to expand our reach and deepen our engagement with stakeholders, we are strengthening our Client Relations division to support the hospital’s growth strategy. The successful candidate will join a collaborative team focused on excellence, innovation, and impact.
Position: Client Relations Manager
Department: Marketing, Brand & Communications
Reporting to: Head of Marketing, Brand & Communications
Application Deadline: 4th July 2025
Application Method: Online via M.P. Shah Hospital Recruitment Portal
Job Overview
The Client Relations Manager will be responsible for driving business development initiatives, retaining existing client accounts, and establishing strategic relationships that contribute to the hospital’s growth. This individual will play a critical role in expanding business-to-business (B2B) and business-to-consumer (B2C) engagements while enhancing the hospital’s brand visibility and reputation among key stakeholders, including consultant doctors, insurance partners, and corporate clients.
Key Duties and Responsibilities
1. Business Development
A core responsibility of the Client Relations Manager will be to develop and execute strategic business development plans aligned with the hospital’s growth targets. The jobholder will:
- Identify and engage with prospective clients by conducting market mapping and prospect reviews.
- Represent the hospital in sales meetings and pitch sessions with potential partners and organizations.
- Manage the end-to-end process of negotiating and closing new revenue streams from B2B and B2C accounts.
- Lead initiatives to grow the hospital’s service uptake through custom packages and targeted promotions.
- Conduct regular market research and competitor analysis to remain up to date with industry trends, pricing strategies, and customer demands.
- Monitor performance against revenue and service uptake goals, and provide periodic business development updates to management.
2. Client Relationship Management
Building and maintaining long-lasting relationships is essential for the success of this role. The Client Relations Manager will:
- Establish and nurture professional partnerships with consultant doctors and other members of the medical fraternity.
- Liaise with insurance providers and ensure that collaborative agreements are maintained effectively for mutual benefit.
- Oversee the hospital’s corporate client accounts, including responding to inquiries, managing complaints, and providing feedback.
- Organize regular engagement forums, client appreciation events, and health talks with key stakeholders.
- Ensure timely and appropriate communication with all categories of clients to maintain trust and satisfaction.
- Address client concerns promptly and proactively with tact and professionalism, aiming to retain high levels of satisfaction and loyalty.
3. Communication and Reporting
Clear and structured communication is critical to ensuring that clients understand and access the hospital’s diverse services. The jobholder will:
- Promote the hospital’s products, service packages, special offers, and new programs to both prospective and existing clients.
- Work closely with the marketing team to develop client-focused communication materials such as newsletters, brochures, and service update bulletins.
- Maintain detailed client interaction records, service feedback, and referral data using CRM tools or appropriate reporting systems.
- Compile and analyze periodic performance and engagement reports for senior management review.
- Offer data-driven insights and recommendations based on client feedback and market intelligence.
4. Team Management
As a team leader, the Client Relations Manager will guide and support a team of professionals dedicated to client service excellence. The role involves:
- Supervising the day-to-day functions of the client relations team and ensuring departmental objectives are achieved.
- Providing mentorship, coaching, and performance evaluation to junior staff.
- Establishing workflows and communication channels within the team to promote efficiency and collaboration.
- Developing training modules to improve client engagement, problem-solving skills, and service responsiveness.
- Ensuring that the team maintains a professional, courteous, and client-focused culture at all times.
Qualifications and Requirements
To be considered for this opportunity, candidates must meet the following minimum criteria:
- A Bachelor’s degree in Business Administration or any other relevant field from a recognized institution.
- A minimum of five (5) years of work experience in a similar role, preferably with a strong focus on business development and team leadership.
- Experience in the healthcare industry will be considered an added advantage.
Key Competencies and Attributes
The ideal candidate should demonstrate the following competencies:
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Excellent negotiation skills and the ability to close high-value business deals.
- Customer-focused mindset and the ability to engage professionally with individuals from diverse backgrounds.
- Outstanding interpersonal and communication skills, including presentation and public speaking abilities.
- Capacity to manage multiple priorities in a fast-paced environment without compromising quality.
- Exceptional time management skills, with the ability to meet deadlines and exceed performance targets.
- Proven public relations acumen and an ability to maintain professional networks that support organizational goals.
Why Join M.P. Shah Hospital?
M.P. Shah Hospital offers a supportive, inclusive, and innovative work environment that values integrity, professionalism, and excellence. By joining the Marketing, Brand & Communications team, the successful candidate will be part of a mission-driven institution committed to delivering world-class healthcare services. The hospital’s emphasis on continuous improvement, staff development, and ethical practices makes it an employer of choice for professionals seeking to make a meaningful impact.
Additionally, employees enjoy access to modern facilities, opportunities for training and career growth, and the chance to be part of a forward-thinking institution that plays a key role in shaping the healthcare landscape in Kenya and beyond.
Application Instructions
Interested and qualified candidates are encouraged to submit their applications through the hospital’s online recruitment portal:
https://recruitment.mpshahhosp.org:6670/careers
Please ensure your profile is fully completed by accurately filling in your educational background and work experience. Incomplete profiles may not be considered. Early application is strongly encouraged as the recruitment process is ongoing and may close upon identification of a suitable candidate.
Deadline for application: 4th July 2025
M.P. Shah Hospital is an equal opportunity employer and welcomes applicants from all backgrounds, including persons with disabilities and marginalized communities.
We look forward to welcoming a passionate, client-focused professional who is ready to drive strategic growth and enhance our stakeholder experience.
