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The purpose of this position is to manage the end-to-end claims process, from notification to claim release, while ensuring accuracy, compliance, and exceptional customer service.
Key responsibilities
- Register new claims and ensure all required documentation is collected for processing.
- Assign assessors to conduct claim assessments and document their findings.
- Prepare file notes for approval, ensuring all claims are thoroughly vetted before further processing.
- Issue repair authority to approved garages, ensuring compliance with company policies.
- Solicit and evaluate bids from fitters for windscreen repairs, ensuring cost-effectiveness and quality service.
- Handle walk-in client complaints, providing timely resolutions and customer support.
- Analyze claims to determine validity, risk exposure, and appropriate action.
- Liaise with underwriting and finance teams to investigate and resolve any claim discrepancies.
- Process payments for clients and garages, ensuring accuracy and adherence to internal controls.
- Conduct monthly reserving and quarterly reserve reviews to ensure accurate financial forecasting.
- Identify recovery matters to be escalated to the Recovery Officer for further action
- Follow up on the receipting of excess contribution or any other amounts payable to the company with the finance department.
- Respond to claim inquiries from clients, agents, and other stakeholders.
- Appoint service providers, negotiate service costs, and oversee the processing of their invoices.
- Prepare initial demand letters for third-party claims and ensure follow-up actions are taken.
- Address and resolve customer complaints related to claims processing in a timely manner, ensuring excellent customer service provision.
- Oversee the end-to-end processing of both motor and non-motor claims, ensuring compliance with policies and industry regulations.
- Any other responsibilities assigned to the jobholder by the supervisor from time to time.
Educational Requirements
- Bachelor’s Degree in insurance or related field
- A Diploma in Insurance is an added advantage
Related Job Experience/Qualifications
- Two (2) years of experience in insurance industry.
How to Apply
If you meet the above criteria, we encourage you to apply. Please apply by CLICKING HERE by 7th July 2025 at 5:00 p.m.
