Reporting to the Digital Solutions and Customer Experience Manager, the role holder is responsible for leading the development and improvement of digital insurance products as well as represent the business in the Bancassurance scrum in delivery of ICT projects.
He/she will work closely with cross-functional teams to deliver high-quality products that meet customer expectations and business objectives. This role requires a deep understanding of insurance products, Agile methodologies, and customer needs, along with strong communication and leadership skills. He/she will also assist in investigation and resolution of customer issues, primarily but not limited to digitally onboarded customers
Key Responsibilities:
- Develop and communicate a clear product vision and strategy for digital insurance products based on market trends, customer feedback and align with overall business strategy.
- Manage and prioritize the product backlog, ensuring that the most valuable features are worked on and aligned with stakeholder needs and business priorities.
- Work closely with Agile teams, including Scrum Masters, Developers, UI/UX Designers, QA, and other stakeholders, to ensure the successful delivery of product increments.
- Collaborate with key stakeholders, including business leaders, underwriting claims, marketing, finance, medical, legal and customer experience, to gather requirements and feedback.
- Keep the customer at the center of product development, ensuring that user stories and product features meet customer needs and provide great user experience.
- Receive, investigate and resolve and/or solution for customer issues, complaints and/or improvement feedback.
- Coordinate product releases, ensuring that they are delivered on time, meet quality standards, and comply with regulatory requirements.
- Use data and analytics to track product performance, measure customer satisfaction, and inform product decisions.
- Identify opportunities for continuous improvement in Agile processes, product quality, and customer satisfaction.
- Work with Marketing in developing and implementing go-to-market strategies.
The Person
For the above position, the successful applicant should have the following:
- Hold a bachelor’s degree gained from a recognized institution.
- Have a minimum of three (3) years of experience
- Have at least two (2) years of experience in Digital product development
- Have at least two (2) years of experience in Insurance, Financial and/or banking Experience.
- Have a minimum of one (1) year of experience in customer service.
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday 4th July 2025.
Qualified candidates with disability are encouraged to apply.
Only short-listed candidates will be contacted
