At DHL, we don’t just deliver packages—we deliver connections, opportunities, and growth. With a presence in over 220 countries and territories, we are the most international company in the world and a global leader in logistics. Our mission is simple yet impactful: to connect people and improve lives. Whether it’s facilitating trade, supporting e-commerce, or transporting critical medical supplies, DHL is at the heart of global commerce.
Now, we invite you to join this mission by becoming a Field Sales Executive – Upcountry, based in Nairobi, Kenya. This role offers you the chance to take the next step in your career within a globally respected organization that values innovation, integrity, and customer service excellence. If you’re driven by results and inspired by building customer relationships that span borders, this is the opportunity you’ve been waiting for.
Position: Field Sales Executive – Upcountry
Location: Nairobi, Nairobi City, Kenya
Category: Sales and Business Development
Job ID: EX25004RM
Organization: DHL Worldwide Express Kenya Limited
Work Type: Full-time | Permanent
Travel Requirement: Less than 25%
Role Overview
As a Field Sales Executive focused on the upcountry market, you will play a crucial role in expanding DHL’s presence and client base beyond urban centers. You will be responsible for acquiring new business, maintaining existing client relationships, and acting as the first point of contact between DHL and its valued customers in the assigned regions. Your efforts will directly contribute to the company’s continued growth and exceptional service standards.
This is a dynamic, field-based position where your initiative, communication skills, and business acumen will be key to achieving success.
Detailed Job Description
1. Customer Acquisition and Account Growth
- Conduct personal sales visits to prospective and existing customers, using face-to-face interactions to build trust and understand client needs.
- Develop and maintain a robust monthly customer call cycle, ensuring regular contact with leads and existing accounts.
- Identify and convert qualified leads into loyal DHL customers by presenting compelling value propositions and tailored logistics solutions.
- Create and execute strategic plans to grow market share in upcountry areas by proactively identifying new sales opportunities.
2. Client Relationship Management
- Act as the primary liaison between customers and DHL’s internal departments, including customer service, operations, billing, and management.
- Resolve customer queries, complaints, and issues efficiently, ensuring a high standard of client satisfaction.
- Maintain accurate and up-to-date customer information, preferences, and transaction histories in relevant CRM systems.
3. Sales Negotiation and Revenue Optimization
- Lead negotiations on pricing, discounts, and service offerings, in line with DHL’s commercial guidelines and policies.
- Recommend solutions that enhance the customer’s logistics efficiency while optimizing profitability for DHL.
- Make informed decisions during client discussions regarding volume commitments and added-value services.
4. Market Intelligence and Strategy Execution
- Monitor market trends, competitor activities, and customer behaviors to inform DHL’s sales strategies and improve regional performance.
- Provide regular feedback and reports to sales leadership on account status, market developments, and strategic opportunities.
- Collaborate with marketing and product teams to develop customized proposals and presentations for high-value clients.
5. Cross-functional Collaboration
- Work closely with operational teams to ensure smooth onboarding of new accounts and seamless delivery of promised services.
- Coordinate with finance to manage credit terms, billing cycles, and resolve payment-related issues.
- Partner with customer service to ensure prompt issue resolution and to maintain high levels of customer satisfaction.
Minimum Requirements
Education & Experience
- A Bachelor’s Degree, preferably in Business, Sales, Marketing, or a related discipline. Equivalent work experience in a related field will also be considered.
- At least 2 years of proven experience in sales, business development, or client account management—ideally in logistics, supply chain, or B2B services.
Core Competencies
- Commercial Orientation: Strong understanding of market dynamics and revenue-generation tactics.
- DHL Network Knowledge: Good comprehension of DHL’s service offerings, delivery mechanisms, and customer value chain.
- Business Acumen: Ability to assess client needs and align solutions with their operational and commercial goals.
- Partnership Building: Skilled in establishing productive long-term relationships with both customers and internal stakeholders.
- Interpersonal Communication: Clear and persuasive one-on-one communication skills, with an emphasis on listening, empathy, and clarity.
- Planning and Organization: Excellent ability to manage time, prioritize tasks, and execute field visits systematically.
Why Join DHL?
Working at DHL is more than a job—it’s an opportunity to be part of a mission-driven company that believes in connecting people and improving lives. Here’s what makes DHL a great place to work:
- Global Reach: With a footprint in over 220 countries and territories, you’ll be working for the world’s most international company.
- Employee Development: DHL invests heavily in employee training and career growth, offering internal promotions, upskilling, and leadership development opportunities.
- Customer-Centric Culture: Our teams are deeply committed to exceeding customer expectations and delivering world-class logistics services.
- Innovation-Driven: Be part of a forward-thinking company that embraces technology, digitalization, and continuous improvement.
- Diversity and Inclusion: At DHL, we celebrate diversity and ensure a respectful and inclusive work environment.
What You’ll Gain
- A dynamic and rewarding field sales role with a recognized global brand.
- Opportunities for career progression in a globally connected organization.
- An inclusive and supportive work environment.
- Exposure to local and regional sales operations with access to cutting-edge tools and insights.
- The chance to be part of something bigger: improving lives through global trade and logistics.
How to Apply
Interested candidates who meet the requirements and are passionate about field sales and business growth in the logistics sector are encouraged to submit their applications directly through the DHL careers portal.
Apply Now
This is your chance to shape the future of global logistics while advancing your career with a company that moves the world forward. DHL is waiting for someone just like you. Join us—and help the world get on together.
