Are you passionate about delivering logistics excellence and developing meaningful business relationships? Would you like to work for the world’s most international company — a global leader in logistics and freight solutions, renowned for connecting people and improving lives across 220+ countries? If so, DHL Global Forwarding invites you to join our dynamic team as a Field Sales Specialist in Nairobi, Kenya.
This full-time, permanent role within DHL Global Forwarding (Kenya) Limited offers an exciting opportunity for seasoned sales professionals to drive market development, close legendary deals, and contribute to innovative supply chain solutions in one of the world’s fastest-growing regions.
About DHL Global Forwarding
DHL Global Forwarding, a division of DHL Group, is the Group’s air, ocean, and road freight specialist. We are a key part of the global logistics ecosystem, offering both standardized and highly specialized end-to-end transport and freight solutions for a wide range of industries. Since our inception in 1969, we’ve been a pioneer in cross-border shipping, helping businesses and people move forward.
As a Field Sales Specialist, you’ll be working at the heart of our commercial operations, identifying new opportunities, nurturing key customer relationships, and translating client needs into effective logistics solutions. This is your chance to make a measurable impact while growing your career with a brand that stands for excellence, innovation, and global reach.
Job Title: Field Sales Specialist
Job ID: AV-295197
Location: Nairobi, Nairobi Municipality, Kenya
Job Type: Full-Time
Job Nature: Permanent
Business Unit: Global Forwarding, Freight
Company: DHL Global Forwarding (Kenya) Limited
Posting Date: July 1, 2025
Position Overview
As a Field Sales Specialist, you will play a pivotal role in driving new business acquisition and expanding DHL Global Forwarding’s footprint in Kenya and across the East African region. Your primary mandate will be to deliver on set sales targets, maintain high levels of customer satisfaction, and identify market opportunities to expand DHL’s freight services.
You will report to the Sales Manager and collaborate closely with other departments to deliver integrated, customer-centric logistics solutions.
Key Responsibilities
1. Customer Relationship Management
- Develop and maintain strong relationships with both new and existing clients to ensure long-term customer loyalty.
- Provide swift responses to customer enquiries and complaints, delivering solutions that exceed expectations.
- Manage a well-defined portfolio of prospective and current clients with a focus on long-term business development.
- Prospect and win new business, focusing on customers within the specified Net Sales threshold.
- Gain insight into customer needs and align DHL solutions to meet those requirements.
- Recommend appropriate logistics solutions using in-depth industry knowledge.
- Build rapport and trust by staying informed about client businesses and their market context.
- Serve as a key liaison, ensuring operational handover and service implementation is seamless and meets client expectations.
2. Business Development and Strategic Sales Planning
- Formulate and execute strategic sales plans to achieve or exceed sales targets and business growth objectives.
- Regularly update and refine target customer lists to reflect market trends and business potential.
- Develop customized offers and presentations that highlight DHL’s value proposition to clients.
- Negotiate service agreements and commercial terms aligned with corporate sales policies and local compliance procedures.
- Ensure all contracts reflect approved credit and payment terms, and consistently follow up to ensure compliance.
3. Market Intelligence and Internal Collaboration
- Keep the Sales Manager and relevant stakeholders updated on key market trends and competitor behavior.
- Leverage internal networks across DHL Sales channels and departments to support customer needs holistically.
- Participate in cross-functional collaboration initiatives to drive cohesive strategy and efficient service delivery.
- Maintain excellent working relationships with colleagues from Operations, Customer Service, and Finance.
4. Sales Execution and Performance Reporting
- Plan, execute, and document high-quality sales calls with prospective and current clients.
- Actively pursue new and additional business from existing accounts to achieve business growth targets.
- Secure and compile essential client information for internal assessments, including creditworthiness and service scope.
- Support the receivables function by providing accurate financial documentation and client records.
- Document all activities, meetings, quotations, and calls through the company’s CRM platform for transparency and performance tracking.
- Comply with company policies, procedures, and operating instructions across all activities.
- Ensure customer commitments are accurately communicated and implemented by relevant departments.
What We Are Looking For
To succeed in this role, you must be a highly motivated, results-driven professional with a proven track record in sales and business development within logistics, freight forwarding, or a related service industry. You should possess strong commercial acumen, excellent communication skills, and a deep understanding of supply chain dynamics.
Required Experience and Competencies:
- A minimum of 3 to 5 years of relevant experience in transport, logistics, or freight forwarding industries.
- Demonstrated experience in sales and business development within freight forwarding or customs clearing environments.
- Deep understanding of airfreight, ocean freight, road freight, customs clearing, imports/exports, and international trade.
- Proven success in customer acquisition and building long-term commercial partnerships.
- Outstanding communication and negotiation skills with a strong customer-focused orientation.
- A thorough understanding of the sales cycle and an ability to drive results under pressure.
- Knowledge of credit management and financial analysis as it relates to customer onboarding.
- Excellent command of English; multilingual capabilities are a distinct advantage.
- High proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
- Familiarity with using Customer Relationship Management (CRM) tools for activity tracking and lead management.
- A relevant business degree from a recognized institution.
Why Join DHL Global Forwarding?
DHL Global Forwarding offers more than just a job. We offer the chance to be part of something bigger — a global movement that connects people and supports economies across the world.
Here’s what you can expect when you join our team:
- The opportunity to work in a global environment with diverse, cross-functional teams.
- A vibrant and performance-oriented culture that rewards innovation and collaboration.
- Access to extensive training and development programs to help grow your career.
- A strong company reputation and backing by DHL Group, the world’s leading logistics provider.
- Clear opportunities for career advancement both locally and globally.
- Being part of a brand that genuinely makes a difference in the world by connecting communities and delivering excellence.
Join Us in Connecting People and Improving Lives
This is more than just a sales role — it is a career-defining opportunity to shape the future of logistics in East Africa. If you are an ambitious sales professional with a passion for global trade and customer excellence, then DHL Global Forwarding wants you on its team.
We are seeking candidates who are not only eager to meet targets but are also committed to upholding our values of respect, results, and responsibility.
DHL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to Land Legendary Deals?
For more information and to apply for the Field Sales Specialist role, visit our official DHL career portal:
