DHL Global Forwarding, a division of the globally renowned DHL Group, is inviting qualified and motivated professionals to apply for the position of LCL Business Development Specialist based in Mombasa, Coast, Kenya. If you’re driven by logistics excellence, committed to connecting people, and passionate about building global supply chain solutions, this is your opportunity to be part of a business that operates in over 220 countries and territories, transforming logistics into an engine of international growth and connectivity.
As the dedicated air, ocean, and road freight specialist of DHL Group, DHL Global Forwarding offers a broad range of standardized transport services and customized logistics solutions. The LCL (Less than Container Load) Business Development Specialist will play a crucial role in expanding and enhancing our LCL freight services within Kenya and the East African region.
About DHL Global Forwarding
DHL Global Forwarding, Freight (DGFF) is committed to delivering excellence in freight forwarding services through innovation, customer-centric solutions, and an extensive international network. Our vision is simple—connecting people, improving lives. Through our LCL services, we provide efficient and cost-effective logistics for businesses that need to ship goods in smaller volumes across the globe. We’re looking for someone who shares our ambition and is ready to move mountains—even across oceans.
Position: LCL Business Development Specialist
Job Reference: AV-295177
Location: Mombasa, Coast, Kenya
Position Type: Full-time, Permanent
Working Hours: 40 hours/week
Sector: Global Forwarding, Freight
Key Responsibilities
The LCL Business Development Specialist will be responsible for managing and developing the Less than Container Load (LCL) freight product across the country, ensuring excellent service delivery, strategic customer engagement, and sustainable business growth.
1. LCL Product Management and Development
- Manage the complete administration process for the LCL development cycle from end to end.
- Serve as the LCL product expert supporting business development, sales, and contracting processes.
- Engage directly with clients, including onsite visits, to understand their freight requirements and offer tailored LCL solutions.
- Develop area-specific LCL solutions based on customer and market needs within Kenya and East Africa.
- Generate and manage lead pipelines and contribute to the sales force enhancement strategy.
- Provide insights and feedback for network development from a country-level perspective.
- Conduct customer mapping and profiling in key trade lanes and identify high-potential targets.
- Maintain regular engagement with customers to identify growth opportunities and expand trade lanes.
2. Customer Engagement and Sales Coordination
- Prioritize top customers and develop customized action plans for each.
- Identify and engage new business opportunities through proactive solution development.
- Collaborate with product teams—both origin and destination—to create and refine customer-centric LCL offerings.
- Lead the onboarding process for new customers, including meetings, calls, and solution orientation.
- Establish and maintain Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) for each account.
- Ensure timely execution of onboarding timelines and meet internal and external deadlines.
- Document every business win with a comprehensive business case and share with relevant product managers.
3. Operational Excellence and Continuous Improvement
- Improve the performance and scope of existing LCL products to maximize efficiency and customer satisfaction.
- Resolve escalated customer issues with urgency and professionalism.
- Conduct regular market research and analyze industry trends to identify innovative opportunities.
- Collaborate closely with the Sales team and Product Head to align goals and tactics.
- Coordinate inbound and outbound shipment volumes through monthly performance reviews.
- Optimize utilization of own-box services to improve operational costs.
- Generate local tariffs to support Sales in pricing and quoting processes.
- Revamp existing procedures for improved effectiveness and scalability.
- Increase nomination and routing capabilities by targeting strategic trade lanes.
4. Co-Loader and Container Freight Station (CFS) Operations
- Maintain and regularly review regional tariffs with preferred vendors.
- Evaluate the cost-benefit and performance of CFS agreements.
- Control costs through efficient use of own box and co-load operations.
- Select appropriate carriers based on service and routing needs, ensuring reliability and cost-efficiency.
5. Tender and RFQ Management
- Support tender pricing and inside pricing activities to ensure competitiveness.
- Manage RFQs effectively in collaboration with the Ocean Carrier Contracts (OCC) team.
- Ensure up-to-date maintenance and accuracy of the Management Transport System (MTS).
- Review procurement processes and recommend areas for improvement.
- Provide timely market intelligence to support pricing strategies and product positioning.
6. Relationship Management and Quality Assurance
- Lead internal and external audits related to LCL product operations to maintain compliance and improve service standards.
- Build and maintain long-term relationships with customers by offering dependable support and customized logistics solutions.
- Manage the launch of new services, including internal rollout and customer communication.
- Document the product development lifecycle, ensuring knowledge-sharing and cross-functional learning.
Desired Competencies and Experience
- Deep understanding of Ocean Freight LCL products and the broader forwarding business.
- Proven analytical ability and structured problem-solving skills.
- Excellent communication and negotiation skills.
- Strong time management and attention to detail with the ability to deliver accurate results under deadlines.
- Experience in structuring logistics solutions for customer needs.
- Familiarity with LCL box deconsolidation processes is an added advantage.
- Minimum 2–3 years of experience in a related field within logistics or freight forwarding.
- A completed matric (high school) certificate.
- Experience with CargoWise system is preferred.
What We Offer
- The opportunity to work in a globally recognized company with unmatched reach and reputation in the logistics industry.
- Career advancement opportunities across DHL’s global network.
- A collaborative environment that values innovation, diversity, and customer focus.
- A competitive compensation package reflective of your experience and responsibilities.
- Training and development programs to build your skills and career trajectory within the organization.
Why Join DHL Global Forwarding?
At DHL Global Forwarding, we don’t just move cargo—we move lives. Our team works with integrity, innovation, and a passion for service. We embrace diversity and inclusion, and we pride ourselves on being the most international company in the world. Joining DHL means becoming part of a team that fosters growth and believes in your potential to lead and succeed.
We are the logistics backbone of the world. From small businesses to global corporations, from humanitarian relief to high-tech sectors, our work empowers economies and communities. If you want to play a critical role in this global story and take your career to the next level, then DHL Global Forwarding is where you belong.
How to Apply
Interested candidates are encouraged to apply through the DHL career portal:
Apply Now
Ensure you submit your application before the closing deadline and include an up-to-date CV highlighting relevant experience and accomplishments.
Take the next step in your logistics career with DHL Global Forwarding. Join us in connecting people and improving lives.
