Safaricom PLC, Kenya’s leading mobile network operator and digital services provider, is inviting qualified and passionate individuals to apply for a range of exciting career opportunities within its dynamic and forward-looking organization. With a reputation for innovation, customer-centric solutions, and excellence in service delivery, Safaricom offers an outstanding platform for professionals eager to contribute to transformative digital solutions and cutting-edge customer experiences.
As part of its ongoing commitment to providing unmatched services in technology, cybersecurity, digital finance, and customer operations, Safaricom is recruiting for the following positions:
- Android Developer – Nairobi, Kenya
- Engineer – Fixed Customer Support – Kenya
- Cyber Security Roles – M-Pesa Africa (Evergreen Application) – Kenya
- Senior Officer, Fraud Strategy and Analytics – Safaricom House, Kenya
Below is a comprehensive overview of each position including key duties and responsibilities.
1. Android Developer
Location: Nairobi, Kenya
Posting Date: 30th June 2025
Role Summary:
Safaricom is seeking a highly skilled and passionate Android Developer to join its Technology Division. The role requires an individual with a strong grasp of mobile software development and a keen eye for user experience and mobile app performance. The ideal candidate will design, build, test, and maintain Android applications that serve millions of users across the region.
Key Responsibilities:
- Develop and maintain advanced applications for the Android platform.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Work closely with product managers, UI/UX designers, and backend engineers to craft elegant and efficient solutions.
- Ensure the performance, quality, and responsiveness of applications.
- Identify and correct bottlenecks and fix bugs.
- Contribute to code quality by writing clean, maintainable, and scalable code.
- Participate in regular code reviews and agile development processes.
Expected Deliverables:
- Fully functional and user-friendly Android applications aligned with business requirements.
- Documented code and well-articulated technical designs.
- Timely bug resolution and system performance optimization.
2. Engineer – Fixed Customer Support
Location: Kenya
Posting Date: 30th June 2025
Role Summary:
This position is based within the Technology Converged Service Operations Department and focuses on supporting fixed customer connectivity services. The Engineer – Fixed Customer Support will play a critical role in ensuring optimal performance of customer services, delivering a seamless support experience, and driving customer satisfaction for home and enterprise fixed services.
Key Responsibilities:
- Provide Level 2 technical support for fixed service incidents including Fiber to the Home (FTTH), Fixed Wireless Access (FWA), and enterprise solutions.
- Troubleshoot and resolve fixed network faults within defined SLAs.
- Engage with field operations and vendors to ensure efficient fault resolution and installations.
- Analyze incident trends and provide feedback for service improvement.
- Update and manage incident records in the service management system accurately and timely.
- Coordinate proactive maintenance and preventive measures for the fixed access network.
- Escalate unresolved issues to relevant departments and ensure customer communication throughout the incident lifecycle.
- Liaise with internal teams including Network Operations and Engineering for collaborative troubleshooting.
Expected Deliverables:
- High first-contact resolution rate for fixed service issues.
- Updated incident records and technical documentation.
- Reduced customer complaints through proactive issue management.
- Comprehensive incident trend reports and root-cause analyses.
3. M-Pesa Africa Cyber Security – Evergreen Application (Multiple Roles)
Location: Kenya
Posting Date: 26th June 2025
Role Summary:
M-Pesa Africa is continuously sourcing for experienced professionals in Cyber Security to support its rapidly growing digital financial ecosystem. These roles span various disciplines within cybersecurity and are critical to the security, integrity, and trustworthiness of M-Pesa platforms across Africa.
Roles Under Evergreen Application May Include:
- Security Analysts
- Cyber Threat Intelligence Experts
- SOC Engineers
- Security Operations Managers
- Cloud Security Engineers
- Application Security Specialists
- Compliance and Risk Officers
- Penetration Testers (Ethical Hackers)
Key Responsibilities (across various roles):
- Monitor, analyze, and respond to security incidents across M-Pesa environments.
- Design and implement security tools, protocols, and best practices.
- Perform vulnerability assessments, penetration tests, and risk evaluations.
- Collaborate with development and DevOps teams to embed security in the software development lifecycle (SDLC).
- Maintain regulatory compliance through effective risk management frameworks.
- Provide training and awareness on cybersecurity to internal teams.
- Support audits, forensic investigations, and threat modeling efforts.
- Ensure secure configuration and monitoring of cloud services and infrastructure.
Expected Deliverables:
- Enhanced security posture of M-Pesa systems and applications.
- Accurate and timely response to emerging cyber threats and vulnerabilities.
- Documentation of security controls, incident reports, and compliance assessments.
- Continuous improvement in security maturity across the organization.
Note: This is an evergreen application pool. Candidates will be considered for various openings as they arise based on qualifications and business needs.
Why Work at Safaricom?
Safaricom is not just a telecommunications company; it is a hub of innovation, technology, and transformation in Kenya and beyond. By joining the Safaricom team, you become part of a purpose-driven organization that values innovation, inclusion, integrity, and excellence.
You will benefit from:
- A vibrant and diverse workplace culture
- Opportunities to work on impactful, large-scale projects
- Professional growth and career advancement
- Competitive compensation and employee benefits
- Access to world-class learning platforms and mentorship
If you are passionate about technology, innovation, and making a meaningful impact, Safaricom offers the perfect environment to achieve your career aspirations. Review the role that fits your skills and experience and submit your application through the Safaricom Careers Portal.
