Explore Career Opportunities at CIC Insurance Group Plc
Nairobi, Kenya | Application Deadlines Vary by Role
At CIC Insurance Group Plc, we are committed to protecting the aspirations of our clients, partners, and communities. We foster a dynamic and inclusive workplace where both recent graduates and experienced professionals can thrive. With a reputation built on integrity, innovation, and service excellence, CIC is looking to expand its talented team with individuals who are passionate about making a difference in the insurance and financial services industry.
We are currently recruiting for several roles across our business units. Explore the available opportunities below and join us in shaping the future of insurance in Kenya and beyond.
1. Pension Operations Manager
Location: Nairobi
Application Deadline: July 10, 2025
Job Description:
The Pension Operations Manager will be responsible for overseeing all operational functions of the pensions department. This includes processing member contributions, benefits administration, compliance with regulatory requirements, and maintaining accurate records of pension schemes. The role requires excellent leadership skills, the ability to drive process improvements, and a solid understanding of pension products and regulatory frameworks.
Key Responsibilities:
- Oversee day-to-day operations of pension schemes.
- Ensure timely processing of contributions, claims, and benefit payments.
- Maintain compliance with RBA and other relevant regulations.
- Collaborate with internal teams to streamline pension processes.
- Provide leadership and training to the pension operations team.
- Resolve escalated client issues related to pension products.
2. Head of Partnerships, Sales & Distribution
Location: Nairobi
Application Deadline: July 10, 2025
Job Description:
This strategic leadership role is responsible for identifying, building, and maintaining strong partnerships to drive the growth of CIC’s product distribution channels. The Head of Partnerships will oversee sales strategy, establish long-term business alliances, and drive profitability across all distribution platforms.
Key Responsibilities:
- Develop and execute a strategic sales and distribution roadmap.
- Build partnerships with brokers, banks, corporates, and affinity groups.
- Lead, mentor, and grow a high-performing sales team.
- Monitor market trends and adjust strategies accordingly.
- Ensure achievement of revenue and growth targets across channels.
3. Reinsurance Officer
Location: Nairobi
Application Deadline: July 9, 2025
Job Description:
The Reinsurance Officer will handle all matters relating to reinsurance, including treaty and facultative arrangements. The role involves ensuring optimal risk placement and managing relationships with reinsurers while complying with both internal and external guidelines.
Key Responsibilities:
- Administer reinsurance treaties and facultative placements.
- Ensure accurate and timely processing of reinsurance claims and recoveries.
- Liaise with reinsurers and brokers to maintain strong relationships.
- Analyze reinsurance requirements and make strategic recommendations.
- Support underwriting teams in large risk placements.
4. Project Administrator
Location: Nairobi
Application Deadline: July 9, 2025
Job Description:
The Project Administrator will support the execution of key projects by coordinating activities, managing documentation, and ensuring timely communication between stakeholders. This role plays a vital part in ensuring project success through detailed organization and proactive issue resolution.
Key Responsibilities:
- Maintain and monitor project plans, schedules, and budgets.
- Organize and participate in stakeholder meetings.
- Document and follow up on important actions and decisions.
- Prepare necessary presentation materials and reports.
- Provide administrative support to project leads and managers.
5. Executive Assistant – Director, Risk & Compliance
Location: Nairobi
Application Deadline: July 4, 2025
Job Description:
This role will provide high-level administrative and operational support to the Director of Risk & Compliance. The Executive Assistant will handle a wide range of executive and administrative tasks, manage schedules, and coordinate communication with internal and external stakeholders.
Key Responsibilities:
- Manage the Director’s calendar and appointments.
- Prepare reports, correspondence, and meeting agendas.
- Coordinate departmental communications and meetings.
- Handle confidential information with discretion.
- Liaise with department heads and other stakeholders as required.
6. Quality Assurance Lead
Location: Nairobi
Application Closed: July 1, 2025
Job Description:
This position was responsible for driving the quality assurance strategy across CIC operations. It involved ensuring that business processes met required quality standards through process audits, quality checks, and continuous improvement initiatives.
Key Responsibilities:
- Design and implement quality assurance frameworks.
- Lead audits to assess compliance with company policies and procedures.
- Recommend process improvements for efficiency and service excellence.
- Monitor customer feedback and implement corrective actions.
7. Care Officer
Location: Nairobi
Application Deadline: July 4, 2025
Job Description:
The Care Officer will be responsible for handling customer inquiries, resolving complaints, and ensuring that clients receive outstanding service at every touchpoint. This is a client-facing role requiring empathy, professionalism, and quick resolution skills.
Key Responsibilities:
- Respond promptly to customer queries and concerns.
- Track and follow up on customer service cases.
- Coordinate with other departments to resolve client issues.
- Maintain accurate records of client interactions.
- Ensure high levels of customer satisfaction and retention.
8. Benefits Payment Analyst
Location: Nairobi
Application Closed: July 1, 2025
Job Description:
This role was centered on processing and analyzing payments related to insurance benefits. The analyst ensured accuracy, compliance, and timely processing of benefits in line with company policy.
Key Responsibilities:
- Process benefit claims and verify supporting documents.
- Reconcile payment records and resolve discrepancies.
- Prepare benefits reports and analysis.
- Coordinate with other departments to ensure claim completion.
9. AML Officer (Anti-Money Laundering)
Location: Nairobi
Application Deadline: July 4, 2025
Job Description:
The AML Officer will support compliance by monitoring transactions for suspicious activities and ensuring the company’s adherence to AML regulations. The role involves regular reporting, internal training, and regulatory liaison as needed.
Key Responsibilities:
- Monitor transactions for signs of money laundering or fraud.
- Prepare and submit Suspicious Transaction Reports (STRs).
- Conduct periodic AML risk assessments.
- Develop and deliver AML training programs.
- Ensure compliance with internal and external AML policies.
