Exciting Opportunity to Join the Java House Family as a Branch Operations Team Member (BOTM)
Locations: Nyali, Diani, Meru, Kisumu, Eldoret, Nanyuki, Naivasha, Nakuru
Positions Available: 40
Application Deadline: 31st August 2025
Java House, one of East Africa’s leading coffee house and casual dining brands, is currently hiring enthusiastic and committed individuals to join our vibrant team as Branch Operations Team Members (BOTMs) across eight key towns in Kenya. This is your opportunity to begin or grow your career in the hospitality industry, working with a respected brand known for its rich coffee culture, customer service excellence, and operational discipline.
Introduction to Java House
Java House started in 1999 as a coffee house and has grown to become a hub for quality dining experiences, with a footprint across Kenya and beyond. At Java, we focus on maintaining high standards of customer care, food safety, and beverage preparation. As a Branch Operations Team Member, you will play a critical role in upholding these standards by ensuring a clean, organized, and efficient front-of-house and kitchen environment that supports the delivery of outstanding service to our guests.
We are hiring 40 individuals to be stationed in various locations, including Nyali, Diani, Meru, Kisumu, Eldoret, Nanyuki, Naivasha, and Nakuru. If you have a passion for hospitality and are ready to work in a dynamic and fast-paced environment, this could be the perfect opportunity for you.
Position: Branch Operations Team Member (BOTM)
Job Type: Full-Time
Experience Required: Entry-level (0 years, though experience is an advantage)
Number of Vacancies: 40
Locations: Nyali, Diani, Meru, Kisumu, Eldoret, Nanyuki, Naivasha, Nakuru
Application Deadline: 31st August 2025
Job Summary
As a Branch Operations Team Member, you will be responsible for delivering excellent food and beverage services to customers in a safe and clean environment. You will support both kitchen and service operations, ensure customer satisfaction, and maintain quality control for all food and beverages served. You will also work closely with baristas to ensure smooth operations at the counter.
Duties and Responsibilities
Service and Customer Engagement
- Take food and beverage orders from guests and deliver them promptly, accurately, and neatly in accordance with customer specifications and internal standards.
- Present menus, suggest items to guests based on preferences, and promote new or popular menu options through suggestive selling techniques.
- Present bills in a timely manner, process payments, and give back correct change.
- Assist customers in menu navigation and provide accurate information about items offered.
- Address customer concerns or service-related issues promptly and professionally, escalating complex issues to management as necessary.
Food and Beverage Preparation
- Assist in preparing, presenting, and serving food and beverages in line with company recipes, portion standards, and hygiene protocols.
- Ensure food produced meets the required quality standards in terms of taste, presentation, and freshness.
- Perform food prep tasks including proper storage, rotation, and organization of ingredients and supplies.
Counter and Station Management
- Maintain a clean, organized, and functional counter at all times to ensure a conducive workspace for baristas.
- Ensure adequate backup supplies are maintained at the counter throughout the shift.
- Keep pastry displays, merchandise counters, condiment stations, and takeaway counters clean and well-stocked.
- Participate in daily stock-taking at the counter and communicate restocking needs to the barista in charge.
Hygiene and Sanitation
- Uphold kitchen hygiene by cleaning utensils, cutlery, crockery, guest and staff washrooms, and equipment.
- Conduct sanitization procedures for all food preparation and service areas.
- Practice proper waste disposal by emptying bins, maintaining grease traps, and segregating waste as per safety guidelines.
- Ensure all detergents and cleaning agents are used correctly and stored safely.
Operational Support
- Attend daily shift briefings and team meetings to understand the day’s objectives and updates.
- Ensure all Standard Operating Procedures (SOPs) related to food production, service, and hygiene are strictly followed.
- Communicate inventory needs, maintenance concerns, or guest feedback to the Manager in charge.
- Assist the barista in monitoring stock levels at the counter and ensure the ordering process is timely and accurate.
- Uphold integrity and professionalism in handling customer orders, company equipment, and financial transactions.
Key Accountabilities
The performance of a Branch Operations Team Member will be measured using the following indicators:
- Food Safety Compliance: Adhering to food safety guidelines and hygiene standards, ensuring that all items prepared and served meet health regulations.
- Customer Service Excellence: Ensuring guests have a positive dining experience through timely service, accuracy, and friendly interaction.
- Counter and Kitchen Hygiene: Maintaining a clean, tidy, and organized counter and kitchen area in line with company standards.
- Product Quality Assurance: Ensuring that beverages and food items are consistently prepared according to recipe specifications and quality standards.
- Stock Management: Maintaining accurate stock records and initiating timely restocking requests when inventory falls below required levels.
- Station Efficiency: Demonstrating accountability in managing assigned stations, contributing to smooth branch operations and reduced wastage.
Work Environment
You will work in a fast-paced hospitality setting that prioritizes cleanliness, efficiency, and customer satisfaction. The position involves long hours, including evening, weekend, and holiday shifts. The environment fosters teamwork, ongoing learning, and opportunities for advancement within the company.
Special Conditions of Employment
- Applicants must hold a KCSE certificate with a mean grade of C plain.
- Must be interested in the hospitality industry and willing to grow within it.
- Must have a basic understanding of food safety standards, including HACCP.
- Should demonstrate a willingness to work under pressure, including during peak hours and busy weekends.
- Should be physically fit and capable of performing cleaning, carrying supplies, and standing for extended periods.
Desired Qualities and Competencies
- Team player with excellent communication and interpersonal skills.
- Ability to follow instructions and company SOPs with attention to detail.
- Willingness to learn and adapt to new systems, procedures, and customer service trends.
- Result-oriented and self-driven with a positive attitude.
- Must be trustworthy, honest, and possess high levels of integrity.
- Ability to multitask and deliver under pressure without compromising quality.
- Willingness to take feedback and continually improve performance.
Experience
Although prior experience is not mandatory, candidates with some experience or exposure in the hospitality industry will have an advantage. Prior service in food and beverage outlets or equivalent setups is an added benefit. Internal applicants should have worked at Java House for at least six months or possess equivalent external experience.
Locations Available
Successful candidates will be deployed to one of the following branches, depending on operational needs and personal preference:
- Nyali
- Diani
- Meru
- Kisumu
- Eldoret
- Nanyuki
- Naivasha
- Nakuru
Each location provides a unique working atmosphere and clientele, offering opportunities for professional development and cross-location experiences.
Why Join Java House?
Java House is not just a workplace; it is a home for those passionate about delivering memorable dining experiences. We believe in nurturing talent from within, promoting fairness, and rewarding hard work. With over 20 years in the market, our values remain rooted in quality, teamwork, customer satisfaction, and consistency.
As a BOTM, you will benefit from in-house training programs, mentorship by experienced managers, and opportunities to grow into barista, supervisor, or branch manager roles with time and proven performance.
If you are passionate about food, coffee, and customer service, and you are looking to start or build a career in the hospitality industry, this opportunity at Java House is ideal for you. We welcome your enthusiasm, your energy, and your drive to be the best.
Applications must be submitted by 31st August 2025.
Please ensure all documents are complete and submitted before the deadline.
