Exciting Job Opportunity at Java House: Join Our Waitstaff Team in Mai Mahiu
Java House, one of East Africa’s most recognized and beloved coffee and dining brands, is inviting enthusiastic, customer-oriented individuals to apply for two exciting positions as Waitstaff at our Mai Mahiu location. If you’re passionate about food service, enjoy engaging with people, and aspire to work in a professional hospitality environment, this could be your perfect opportunity.
Whether you’re launching your career in the hospitality industry or looking to gain new experience in a dynamic environment, Java House offers the ideal platform to grow, learn, and be part of a vibrant team.
Introduction to Java House
Since its inception, Java House has grown from a single coffee shop in Nairobi to a premier food and beverage destination with dozens of outlets across Kenya and East Africa. Known for its high-quality coffee, welcoming ambience, and consistently excellent customer service, Java House continues to expand while upholding a strong commitment to customer satisfaction and operational excellence.
The role of Waitstaff is central to our mission of delivering an unforgettable dining experience to every guest. Our team members are at the heart of our operations, ensuring that customers receive prompt, friendly, and professional service in a clean and pleasant environment.
We are currently hiring two candidates for this exciting position at our Mai Mahiu branch.
Job Title: Waitstaff
Location: Mai Mahiu
Positions Available: 2
Experience Required: 0 Years
Application Deadline: 16th July 2025
Primary Purpose and Scope of the Job
The primary role of the Waitstaff is to warmly welcome guests, guide them through the menu, take their food and beverage orders, serve meals, and maintain a clean and orderly environment. All duties are carried out in accordance with Java House service standards to guarantee a consistent and enjoyable guest experience.
Duties and Responsibilities
The successful candidates will be expected to perform a broad range of duties aimed at ensuring customer satisfaction and operational efficiency. These include:
- Welcoming and seating guests in a friendly and timely manner.
- Presenting a variety of menu options and leading with suggestive selling techniques tailored to customer preferences.
- Helping guests navigate the menu comfortably by informing them of daily specials and menu changes.
- Taking customer orders accurately and ensuring timely delivery to the appropriate tables as per order specifications.
- Responding to guest inquiries about food, beverages, and other restaurant services.
- Monitoring dining areas to ensure guest satisfaction and addressing concerns promptly or escalating to the manager if necessary.
- Collaborating effectively with other team members to ensure smooth service flow.
- Ensuring the correct amount of change is available at all times and maintaining float balances with no shortages.
- Ensuring timely closure and accountability for all counter variances.
- Managing and maintaining counter equipment and machines in good working order.
- Presenting bills promptly and receiving payments accurately.
- Ordering items via the Vuka system and receiving deliveries from Foodscape or other suppliers.
- Keying in all orders into the POS system efficiently.
- Receiving and dispatching aggregator platform orders (e.g., online or app-based).
- Packing takeaway orders and ensuring timely delivery to guests.
- Clearing tables and cleaning counters once guests have finished dining.
- Ensuring general cleaning tasks are completed and hygiene standards maintained.
- Reporting repair, maintenance, or IT-related issues to the Area Manager.
- Performing branch closing duties responsibly.
Key Accountabilities and Performance Indicators
The performance of the selected candidates will be evaluated based on key performance indicators (KPIs) such as:
- Timeliness in seating and attending to guests.
- Accurate and prompt food and beverage order processing.
- Efficient cleaning and preparation of tables and condiment stations.
- Timely and correct billing and change handling.
- Effectiveness in guiding guests through the menu.
- Upholding cleanliness standards in all service areas.
- Quality assurance in food and beverage presentation.
- Proper and efficient use of company resources.
- Accuracy in stock management and reporting.
- Communication with guests and internal team members.
- Contribution to branch sales and guest satisfaction scores.
Core Result Areas
The following will define your day-to-day success:
- NPS (Net Promoter Score) — a measure of guest satisfaction.
- Adherence to food safety regulations and internal hygiene standards.
- Demonstrated integrity in all transactions and customer interactions.
- Sales per person, reflecting upselling and suggestive selling success.
- Effective station management and team collaboration.
Job Specifications and Required Traits
To thrive in this role, Java House expects the following characteristics and competencies:
- A strong ability to work under pressure and for extended hours if necessary.
- Confidence and effectiveness in upselling menu items to guests.
- An excellent team player with a positive and cooperative attitude.
- A customer-oriented mindset with a commitment to high-quality service delivery.
- Good planning and organization skills, especially during peak hours.
- Proficiency in using Point of Sale (POS) systems.
- Excellent interpersonal and verbal communication skills.
- Flexibility and willingness to adapt to new environments and changing demands.
- Proactive, self-motivated, results-oriented, and dependable.
Special Conditions of Employment
- Candidates must possess sound knowledge of the menu and Java House product offerings.
- A minimum of a KCSE certificate with a mean grade of C plain is required.
- Applicants must have either:
- Worked at Java House for at least six months, or
- Possess relevant equivalent experience in a reputable food and beverage establishment.
Core Competencies
Java House is looking for individuals who demonstrate the following core competencies:
- Good interpersonal and customer interaction skills.
- Active listening and attentiveness to guest needs.
- Ability to stay calm and responsive under pressure.
- Excellent customer care and communication skills.
- Adaptability to new environments and responsibilities.
- Clear and courteous communication in both verbal and written formats.
Why Join Java House?
Working at Java House offers more than just a job—it is a pathway to professional growth and becoming part of a company that values quality, teamwork, and excellence. Here are a few benefits of working with Java House:
- Opportunity to work in a reputable, fast-growing brand with a strong presence in East Africa.
- Hands-on experience in a customer-focused hospitality environment.
- Access to comprehensive training programs and continuous learning.
- Clear growth paths and internal promotion opportunities.
- A positive and collaborative team culture where your contributions are valued.
How to Apply
If you are passionate about hospitality, customer service, and being part of a vibrant team, we encourage you to apply for the Waitstaff position at Java House in Mai Mahiu. The application deadline is 16th July 2025.
Don’t miss this opportunity to become part of a brand that’s reshaping the food and beverage industry in East Africa through innovation, quality service, and passionate teamwork.
We look forward to welcoming you to the Java House family.
Deadline to Apply: 16th July 2025
