Poa! Internet, one of Kenya’s most dynamic and rapidly growing Internet Service Providers (ISP), is seeking passionate and experienced professionals to join its technical team. We are currently recruiting a Network Engineering Technician to be based in Mombasa, Kenya.
This is a unique opportunity to be part of a values-driven organization that is transforming access to affordable internet across underserved communities in Kenya. At Poa!, we believe that by connecting homes to reliable internet, we are not only opening doors to information and opportunities but also driving digital inclusion and empowering people to change their lives.
Founded in 2014, Poa! Internet has since expanded aggressively across Kenya, deploying innovative, cost-effective wireless and fiber solutions tailored to low-income communities. Our mission is simple but bold — “Internet in every home in Africa.” As we look to the future, our ambition is to grow into a pan-African network, and this role is key to achieving that vision.
We live and work by our core values, which are captured in the acronym We CONNECT. These values reflect who we are and how we work:
- Create a better world for the people we serve.
- Open our eyes to problems and opportunities.
- Never stop learning, never stop moving forward.
- Name it, own it, solve it.
- Engage with the bigger picture even in details.
- Care about each other and
- Tujienjoy kazini — find joy in our work.
If you are passionate about technology and committed to excellence, we invite you to explore the exciting role below.
Position: Network Engineering Technician
Location: Mombasa, Kenya
Department: IT / Network Operations
Application Deadline: Open until filled
Employer: Poa! Internet
Mission Statement for the Role:
The Network Engineering Technician will be responsible for the deployment, commissioning, support, and preventive maintenance of Poa’s wireless network infrastructure in Mombasa and other assigned regions. The role is central to ensuring high-quality and cost-effective delivery of network build-outs, supporting the organization’s commercial growth targets while maintaining excellence in safety and service standards.
Overall Responsibility:
This position requires the technician to manage the end-to-end execution of wireless installations, field support operations, commissioning of new network sites, and routine preventive maintenance. The goal is to consistently deliver installations that meet the highest standards of quality, safety, efficiency, and scalability to support Poa!’s continued national expansion.
Area of Coverage:
- Mombasa County and Surrounding Areas
Key Responsibilities:
- Network Deployment and Commissioning
- Execute end-to-end wireless infrastructure deployments for Distribution Points (DPs) in accordance with Poa’s strict installation guidelines.
- Commission new network sites to full operational readiness within defined timelines and quality metrics.
- Support site expansions and upgrades in existing networks to improve performance and capacity.
- Preventive and Reactive Maintenance
- Carry out scheduled preventive maintenance of installed equipment to sustain a network uptime of 99.9%.
- Respond promptly to faults and outages, ensuring timely resolution to minimize service interruptions.
- Utilize tools and diagnostic equipment to identify root causes and implement effective solutions.
- Safety and Community Engagement
- Ensure strict compliance with Environmental Health and Safety (EHS) standards at all sites.
- Maintain clean and hazard-free installations with zero site accidents or fatalities.
- Prevent installation-related complaints from the community, including issues related to property damage, noise, or improper site conduct.
- Material Accountability and Reporting
- Maintain accurate records and reports on all materials used and work performed.
- Ensure 100% accountability and transparency in all network activities.
- Report progress, challenges, and incidents in real-time through the designated reporting platforms.
- Collaboration and Continuous Improvement
- Work closely with cross-functional teams including the Commercial, Product, and Support departments.
- Identify opportunities to improve the efficiency and quality of deployment processes.
- Engage in ongoing training and development to stay updated with industry trends and new technologies.
Academic Qualifications:
- Diploma in Telecommunications, Electrical Engineering, Electronic Engineering, or a related field.
Key Competencies and Experience:
- A minimum of three (3) years hands-on experience in wireless network installation and commissioning, preferably in the telecom industry.
- Skilled in antenna and power system installations, with a demonstrated ability to work confidently at heights.
- Good working knowledge of network routing, switching, IT systems, and fiber planning is a strong advantage.
- Proven success in implementing large-scale wireless site builds and commissioning projects under strict timelines and limited resources.
- Demonstrated commitment to quality, safety, and efficiency, with a consistent record of achieving high performance in challenging environments.
- Strong analytical, problem-solving, and organizational skills.
- Ability to work independently under pressure, while delivering high-quality results.
- Willingness to travel frequently across the country, sometimes on short notice.
- Experience in working with diverse teams across different Kenyan regions.
- Deep alignment with Poa!’s organizational culture and values, including accountability, curiosity, innovation, and teamwork.
Mandatory Criteria (No Exceptions):
- Track record of working in fast-paced, high-performance organizations with a focus on service delivery.
- Demonstrated ability to handle pressure, adapt to changing demands, and deliver quality work within tight deadlines.
- Proven experience working across multiple geographic locations with multicultural and diverse teams.
- History of improving operational efficiency and driving continuous improvement in technical field operations.
- Alignment with Poa!’s values and commitment to empowering underserved communities.
What’s In It for You?
- A competitive salary and benefits package, including:
- Medical insurance cover
- Airtime allowance
- Annual training allowance to support your professional development
- Opportunities for career growth and leadership in one of Kenya’s most innovative ISPs.
- A dynamic, youthful, and collaborative work environment that encourages ownership, creativity, and continuous learning.
- The chance to contribute directly to bridging the digital divide and changing lives through internet access.
- A company culture that values people first — with support, camaraderie, and a strong sense of purpose at every level.
Equal Opportunity Employer
Poa! Internet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We especially encourage Women and Persons with Disabilities (PWD) to apply.
If you are excited about this opportunity and meet the criteria described above, we’d love to hear from you.
