Progressive Credit Ltd is a reputable non-deposit taking Microfinance Institution with a strong presence in key towns across Kenya. Known for delivering flexible and personalized financial solutions, Progressive Credit has built a reputation as a dependable financial partner that empowers individuals and businesses to grow and achieve their goals.
As part of its growth and operational strategy, Progressive Credit is inviting applications from qualified, motivated, and visionary professionals to fill the position of Branch Manager in various branches countrywide. This opportunity is ideal for individuals with a passion for microfinance, proven leadership ability, and a strong background in credit and business operations.
Joining Progressive Credit Ltd means becoming part of a forward-looking institution that values innovation, teamwork, accountability, and service excellence. If you believe in your ability to lead, grow a business portfolio, and deliver results while ensuring top-tier customer service, then this position is tailor-made for you.
Position Title: Branch Manager
Locations: Various Branches within Kenya
Employer: Progressive Credit Ltd
Application Deadline: 12th July 2025
Application Email: [email protected]
Subject Line for Application: Application for Branch Manager Position
About the Role
The Branch Manager will play a central role in ensuring the smooth running of day-to-day operations of the branch, while achieving set performance targets, maintaining high levels of customer satisfaction, and leading a motivated and results-driven team. This is a leadership position, demanding a strategic mindset, sound financial acumen, strong interpersonal skills, and deep knowledge of microfinance lending.
Reporting directly to the senior management, the Branch Manager will be charged with driving the branch’s profitability and growth through effective management of resources and a proactive business development approach.
Key Duties and Responsibilities
Loan Portfolio Management
Lead the branch to achieve or exceed assigned loan portfolio targets.
Monitor the quality and performance of the loan book to ensure timely repayment and minimal defaults.
Conduct regular portfolio reviews and initiate necessary corrective actions.
Guide and mentor credit officers to ensure adherence to lending policies and best practices.
Operations Management
Oversee all operational functions of the branch ensuring compliance with Progressive Credit’s policies and procedures.
Implement controls to safeguard company assets, minimize risk, and promote efficiency.
Monitor branch expenditures and budgets, ensuring prudent cost management.
Conduct regular branch audits and prepare reports for head office on performance and compliance.
Customer Service Excellence
Ensure a customer-centric environment by promoting high standards of customer service and responsiveness.
Handle customer complaints and feedback in a professional and timely manner.
Cultivate customer relationships to build loyalty and encourage referrals and repeat business.
Staff Leadership and Development
Supervise and lead branch staff including loan officers, customer service staff, and other support personnel.
Foster a positive working environment that encourages collaboration, accountability, and continuous improvement.
Identify training needs and facilitate staff development programs in consultation with HR.
Lead regular staff meetings to review performance, set goals, and address challenges.
Business Development and Community Engagement
Identify and exploit market opportunities within the local area to expand the branch’s client base.
Represent the company at community events and develop relationships with local stakeholders and institutions.
Analyze local economic trends and adjust strategies to align with market needs.
Develop marketing campaigns and promotions to attract new clients.
Operational Goal Achievement
Translate organizational strategies into branch-level actionable plans and measurable targets.
Monitor progress toward operational goals such as loan disbursement volumes, client retention, collection rates, and staff productivity.
Ensure timely submission of accurate reports and performance updates to head office.
Implement improvement initiatives aimed at enhancing efficiency and effectiveness at the branch level.
Qualifications and Experience Required
A Bachelor’s degree in Business Management, Credit Management, or a related field from a recognized university.
Additional certification in CPA, Credit Management, or a Diploma in Business is considered an added advantage.
A minimum of three (3) years of proven leadership experience in lending within a microfinance institution or other financial services provider.
Strong people management and supervisory skills, with demonstrated ability to build and lead high-performing teams.
Excellent interpersonal and communication skills.
Proficiency in computer applications and strong report writing capabilities.
A results-oriented team player with a strong work ethic and a customer-focused approach.
Why Join Progressive Credit Ltd?
Progressive Credit Ltd is more than just a financial institution—it is a catalyst for economic empowerment. By joining the team, you become part of an organization that:
Values integrity, innovation, and inclusive financial access.
Offers an empowering and supportive work culture with opportunities for personal and professional growth.
Is committed to improving the livelihoods of individuals, entrepreneurs, and small businesses through responsible lending and financial education.
Encourages employee initiative, rewards performance, and promotes from within.
This is your chance to make a real difference in the lives of thousands of clients across Kenya by steering your branch to success and expanding financial inclusion in your local community.
Application Guidelines
If you believe you meet the qualifications and are ready to take on the challenge of leading a high-performing branch, then we want to hear from you.
Interested candidates are invited to send their application letter and an updated Curriculum Vitae (CV) to [email protected]. Kindly ensure the subject line of the email is clearly marked as:
Application for Branch Manager Position
All applications must be received on or before 12th July 2025.
Please note that Progressive Credit Limited is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees, irrespective of gender, age, disability status, religion, or background.
Late applications or those that do not follow the application instructions will not be considered.
For applicants seeking meaningful leadership roles in the microfinance sector with a well-established and reputable institution, this is a rare and exciting opportunity. Submit your application today and take the next big step in your career with Progressive Credit Ltd.
