The healthcare sector thrives on compassion, efficiency, and professionalism. At the core of our operations is the desire to provide excellent patient care and support services that enhance the well-being of those who depend on us. We are currently offering a unique opportunity for individuals who are passionate about patient care and are qualified to support the transportation and general welfare of patients, particularly in mental health settings.
We are inviting applications for the position of Patient Transfer and Attendance Staff at our facility. This is more than just a job – it is a calling for those who are committed to improving lives and contributing to a holistic approach in mental healthcare. The successful candidate will play a vital role in ensuring that patients receive compassionate care, appropriate mobility assistance, and safety supervision both within and outside the hospital premises.
The Patient Transfer and Attendance Staff position is integral to the daily functioning of our facility. The duties require a mix of interpersonal skills, professional commitment, practical training, and physical readiness. If you have a caring heart, practical healthcare training, and a valid driver’s license, then this role could be the perfect opportunity for you to make a difference.
Below is a detailed job description of the responsibilities and expectations for this position:
Position Title: Patient Transfer and Attendance Staff
Job Summary:
The Patient Transfer and Attendance Staff is responsible for supporting patient mobility, ensuring their comfort and safety, and performing a wide range of auxiliary health services. The position also requires driving and accompanying patients to external medical or therapeutic appointments using hospital-provided vehicles. The role supports healthcare staff by offering direct non-medical care and contributing to a positive, safe, and healing environment for all patients.
Key Responsibilities:
1. Patient Care Assistance:
- Assist patients with basic activities of daily living such as feeding, bathing, grooming, toileting, and dressing.
- Provide mobility support including helping patients move from beds to wheelchairs or to walking aids.
- Monitor patient comfort and provide reassurance and emotional support as necessary.
- Ensure that patients are treated with dignity and respect in all interactions.
- Observe patients for changes in condition, mood, or behavior and report any concerns to nursing or clinical staff promptly.
2. Transportation of Patients:
- Drive patients safely to scheduled appointments, therapy sessions, referrals, or other healthcare-related destinations using hospital-assigned vehicles.
- Ensure strict adherence to safety protocols during patient transfers, including appropriate securing and supervision during transport.
- Conduct routine checks on assigned hospital vehicles to ensure cleanliness, fuel availability, mechanical condition, and readiness for travel.
- Log trip details, distances, and any incidents during patient transport according to hospital policies.
3. Bed Making and Room Maintenance:
- Make patient beds and ensure rooms are clean, organized, and conducive to healing.
- Assist in maintaining hygiene in patient rooms and ward surroundings, including disposing of waste materials safely.
- Report any damages or maintenance needs observed in patient areas to housekeeping or maintenance teams.
- Provide support to housekeeping staff during routine cleaning activities, especially where patient cooperation is required.
4. Support During Therapeutic Activities and Out-of-Hospital Procedures:
- Escort and supervise patients during scheduled activities such as occupational therapy, recreational therapy, and other structured programs.
- Provide monitoring and assistance to patients during external hospital procedures or specialist appointments.
- Encourage patient participation in group activities and provide motivational support as guided by therapists or clinical coordinators.
- Maintain patient safety and compliance throughout external engagements and return journeys.
5. Patient Observation and Safety Monitoring:
- Maintain close observation of patients especially those at risk of self-harm, harm to others, or absconding from the facility.
- Prevent elopement or absconding incidents through active engagement, surveillance, and quick intervention.
- Collaborate with clinical teams to implement behavior monitoring protocols and safety strategies.
- Participate in patient de-escalation techniques where necessary and assist in physical restraint procedures strictly according to hospital policy and safety guidelines.
- Monitor patients during high-risk times such as medication administration, visiting hours, and shift transitions.
6. Documentation:
- Maintain accurate and timely records of patient interactions, support activities, behavioral incidents, and safety observations.
- Record vital signs or other patient-related data as instructed by healthcare professionals.
- Log all patient transport activities including pickup times, destinations, return times, and any notable occurrences.
- Prepare incident reports and submit them promptly to the designated supervisor.
Key Requirements:
- Valid driver’s license with a clean driving record.
- Completion of high school education and patient attendance certification.
- Minimum of two years’ experience working in a psychiatric hospital or mental health facility.
- Strong interpersonal communication skills and the ability to relate to patients from diverse backgrounds.
- High level of patience, empathy, and personal resilience.
- Capability to handle stressful or emotionally charged situations with professionalism and calm.
- Commitment to maintaining confidentiality and patient dignity at all times.
- Basic knowledge of safety protocols and emergency response procedures in healthcare environments.
Work Environment and Conditions:
- The role involves extensive interaction with psychiatric patients, some of whom may present behavioral challenges.
- The position requires physical activity including standing, walking, lifting, and assisting patients with limited mobility.
- Travel within and outside the hospital is a regular part of the job; therefore, flexibility with hours and availability is essential.
- Working conditions include hospital wards, outpatient units, and external healthcare facilities depending on patient needs.
How to Apply:
If you meet the above requirements and are interested in being part of a committed and compassionate healthcare team, we invite you to submit your application documents. Please include the following:
- A cover letter expressing your interest in the position and outlining your relevant experience.
- A detailed curriculum vitae (CV).
- A copy of your valid driving license.
Submit your application via email to: [email protected]
Please include “Patient Transfer and Attendance Staff” in the subject line of your email to ensure proper categorization of your application.
We recruit on a rolling basis and may close the application process early if a sufficient number of suitable candidates are identified. The official deadline for applications is July 11, 2025, but we highly encourage early applications to increase your chances of consideration.
Kindly note that only shortlisted candidates will be contacted for interviews or further assessments. If you do not receive communication from us within three weeks of the deadline, please consider your application unsuccessful for this round.
We are an equal opportunity employer and encourage individuals from all backgrounds to apply. Our recruitment is based strictly on merit, qualification, and professional aptitude.
Join us and be part of a team that prioritizes compassion, dignity, and holistic patient care. Your contribution could be the difference someone needs in their healing journey.
