DHL, the world’s most international logistics and express service provider, is once again extending its global reach with new employment opportunities in Kenya. Known for connecting people and improving lives through a dynamic, high-performance network that spans over 220 countries and territories, DHL’s presence in Kenya plays a key role in facilitating trade and logistics within Africa and beyond.
The company’s operations are built on a culture of inclusivity, innovation, and excellence. DHL employees are not just part of a logistics business—they are part of a global mission to deliver the future of supply chain and express delivery. With core values centered on customer service, respect, and entrepreneurial spirit, DHL offers careers that come with global exposure, continuous learning, and rewarding challenges.
DHL Kenya is currently seeking highly motivated and skilled professionals to fill six vacant positions across its Nairobi and Mombasa offices. The roles vary in scope, with openings in sales, retail, operations, customer service, and logistics development. Below is a comprehensive outline of each available position.
1. Field Sales Executive – Upcountry
Location: Nairobi, Nairobi City, Kenya
Type: Full-time, Permanent
As a Field Sales Executive focusing on upcountry territories, you will play a pivotal role in growing DHL’s presence and market share in regions outside Nairobi. The ideal candidate will thrive in a field-based role, able to identify and convert potential leads into long-term DHL clients.
Key Responsibilities:
- Execute the company’s upcountry field sales strategy by identifying potential clients and business opportunities.
- Visit customers across upcountry territories, engage in consultative selling, and propose DHL’s suite of logistics and express services.
- Develop and maintain a pipeline of qualified leads, ensuring steady growth in volume and revenue.
- Maintain close relationships with key decision-makers and influencers in client organizations.
- Deliver detailed sales reports and customer feedback for strategic alignment.
- Support account retention efforts by providing solutions that meet evolving customer needs.
- Collaborate with internal teams to deliver exceptional post-sale support and client satisfaction.
2. Senior Specialist Professional Import/Export Operations – Mandarin Speaking
Location: Nairobi, Nairobi Municipality, Kenya
Type: Full-time, Permanent
This position targets bilingual professionals with a strong command of Mandarin and English, designed to streamline communication and operations with Chinese-speaking partners and clients. The role ensures smooth execution of import/export processes while upholding DHL’s compliance standards.
Key Responsibilities:
- Serve as the primary liaison for Mandarin-speaking import/export clients.
- Handle day-to-day customs clearance operations, regulatory documentation, and shipment tracking.
- Ensure compliance with international trade regulations, customs requirements, and DHL internal policies.
- Provide accurate and timely updates to clients on their shipments and logistics solutions.
- Manage exceptions and resolve operational challenges through proactive communication and coordination.
- Support the integration of new technologies and best practices in freight management.
- Offer language support to various departments dealing with China-related operations.
3. Field Sales Specialist
Location: Nairobi, Nairobi Municipality, Kenya
Type: Full-time, Permanent
The Field Sales Specialist is responsible for driving business growth within assigned territories by identifying new opportunities and nurturing existing accounts. This client-facing role combines sales strategy, performance tracking, and business relationship development.
Key Responsibilities:
- Identify and develop new business prospects through research, networking, and client engagement.
- Conduct face-to-face meetings with prospective clients to understand their logistics needs and promote DHL’s offerings.
- Prepare tailored proposals and solutions that align with customer goals.
- Meet or exceed individual and team sales targets in alignment with the company’s revenue objectives.
- Maintain accurate records of customer contacts, deal progress, and feedback through CRM systems.
- Collaborate with customer service and operations teams to ensure seamless onboarding and support.
- Represent DHL at trade shows, industry events, and business forums when necessary.
4. Retail Executive
Location: Nairobi, Nairobi City, Kenya
Type: Full-time, Permanent
The Retail Executive will manage DHL’s retail service outlets, ensuring high-quality customer experience, efficient operations, and achievement of sales targets. The role requires a dynamic individual passionate about frontline customer service and commercial growth.
Key Responsibilities:
- Oversee daily operations of DHL retail locations, ensuring consistent service excellence.
- Guide customers through shipment processes, documentation requirements, and value-added services.
- Manage point-of-sale transactions and maintain compliance with internal financial controls.
- Implement marketing initiatives and campaigns to increase retail foot traffic and brand visibility.
- Train and coach retail staff on best practices in customer service and product knowledge.
- Monitor and report on performance metrics, identifying opportunities for improvement.
- Handle customer complaints and escalate complex cases to higher management when necessary.
5. Gateway Customer Service Supervisor
Location: Nairobi, Nairobi City, Kenya
Type: Full-time, Permanent
This role focuses on supervising and enhancing customer service at DHL’s Gateway facility in Nairobi. The ideal candidate will demonstrate strong leadership in managing frontline staff, resolving service issues, and aligning operations with customer expectations.
Key Responsibilities:
- Supervise customer service representatives to ensure efficient handling of inbound and outbound shipments.
- Monitor service levels, response times, and complaint resolution in compliance with global DHL standards.
- Conduct training, mentoring, and performance reviews for customer service team members.
- Liaise with customs, airport authorities, and internal logistics departments to minimize delays.
- Develop action plans based on customer feedback, KPI analysis, and incident tracking.
- Maintain detailed records of service performance, generating reports for senior leadership.
- Assist in the continuous improvement of gateway operational procedures and service offerings.
6. LCL Business Development Specialist
Location: Mombasa, Coast, Kenya
Type: Full-time, Permanent
This specialized role focuses on Less-than-Container Load (LCL) business development in Mombasa, one of East Africa’s most strategic logistics hubs. The position is ideal for professionals with experience in ocean freight and a strong network within the import/export and shipping community.
Key Responsibilities:
- Develop DHL’s LCL portfolio by identifying and pursuing new business opportunities in the coastal and inland markets.
- Collaborate with global trade lane managers and local sales teams to align strategies and pricing.
- Engage with freight forwarders, shipping lines, and port authorities to enhance DHL’s visibility and credibility.
- Prepare commercial proposals and contract terms for potential LCL clients.
- Monitor market trends, competitor activity, and industry developments to inform strategic decisions.
- Provide subject matter expertise to internal teams on LCL shipment handling, cost optimization, and customer needs.
- Represent DHL at maritime trade events, logistics summits, and regional business forums.
DHL remains committed to promoting an inclusive and innovative work environment where every employee can thrive. These six job openings are not just vacancies—they are career-defining opportunities within a company that values global connectivity, sustainability, and employee development.
If you are passionate about supply chain, logistics, customer service, or sales—and want to be part of a globally respected organization with a strong local presence—DHL invites you to apply for these exciting roles in Nairobi and Mombasa.
