The banking industry in Kenya continues to evolve, driven by innovation, digitization, and an ever-increasing demand for customer-centric services. As part of this growth and transformation, a leading financial institution in Kenya is inviting dynamic, experienced, and qualified professionals to apply for a variety of roles across business intelligence, technology, governance, and strategic operations. These positions are crucial to driving the bank’s vision for operational excellence, digital transformation, and regulatory compliance.
This recruitment drive features ten (10) open vacancies, each designed to strengthen different pillars of the institution’s strategy—from channel optimization and system support to governance, analytics, and business process improvement. Whether you are a seasoned developer, a regulatory expert, or a change management specialist, these roles offer a unique opportunity to build your career within a robust, forward-thinking financial organization.
Outlined below are the available positions along with their detailed job descriptions.
1. Channel Support Manager – ATM/CDM
Location: Kenya
Closing Date: July 14, 2025
The Channel Support Manager – ATM/CDM will be responsible for managing the operations, performance, and support structures of Automated Teller Machines (ATMs) and Cash Deposit Machines (CDMs) to ensure optimal uptime, customer satisfaction, and security compliance.
Key Responsibilities:
- Monitor ATM/CDM performance and availability, ensuring minimum downtime and prompt fault resolution.
- Coordinate maintenance schedules with service providers and internal IT support teams.
- Oversee daily operations, including cash replenishment, transaction reconciliations, and reporting anomalies.
- Implement systems upgrades and hardware replacements aligned with technology advancement.
- Ensure compliance with safety, security, and regulatory policies governing self-service banking channels.
- Provide support during channel-related projects and deployments, including branch expansions and relocations.
- Work closely with customer experience teams to resolve client complaints related to ATM/CDM services.
2. Business Process Re-engineering Officer
Location: Kenya
Closing Date: July 19, 2025
The Business Process Re-engineering Officer will support enterprise-wide transformation initiatives by evaluating and improving organizational processes, workflows, and service delivery models.
Key Responsibilities:
- Map current business processes and identify inefficiencies, redundancies, and improvement opportunities.
- Facilitate process redesign workshops with departmental heads and process owners.
- Develop optimized process models using BPM tools and techniques.
- Collaborate with IT teams to automate and digitize redesigned processes.
- Monitor the implementation of new processes and assess their impact on efficiency, cost, and customer satisfaction.
- Document and maintain process manuals, SOPs, and compliance checklists.
- Drive change management strategies to ensure smooth transitions across business units.
3. Associate BI Developer and Engineer
Location: Kenya
Closing Date: July 18, 2025
The Associate Business Intelligence (BI) Developer and Engineer will contribute to the design, development, and maintenance of BI solutions that support business decision-making across departments.
Key Responsibilities:
- Develop and maintain ETL processes to gather, cleanse, and transform data from multiple sources.
- Build and manage BI dashboards and visualizations using tools such as Power BI, Tableau, or similar platforms.
- Support data warehousing and database administration functions.
- Assist in the optimization of queries, data models, and reporting performance.
- Work closely with analysts and departmental heads to understand data requirements and reporting needs.
- Document BI development processes, data sources, and technical configurations.
- Participate in testing, deployment, and user training for BI applications.
4. BI Developer
Location: Kenya
Closing Date: July 18, 2025
The BI Developer will be a key player in building advanced analytical solutions and dashboards that translate raw data into actionable business insights for strategic and operational decisions.
Key Responsibilities:
- Develop data pipelines and ETL frameworks using industry-standard tools and programming languages.
- Build dynamic dashboards and interactive reports that track KPIs and trends.
- Integrate data from various sources including core banking systems, CRM, and ERP platforms.
- Ensure data accuracy, reliability, and security across reporting tools.
- Troubleshoot and resolve BI issues including data discrepancies and performance lags.
- Collaborate with stakeholders to define metrics, reporting formats, and visualization techniques.
- Continuously enhance reporting systems to align with evolving business needs.
5. Governance and Company Secretarial Officer
Location: Kenya
Closing Date: July 14, 2025
The Governance and Company Secretarial Officer will support the legal and compliance functions with a focus on maintaining good corporate governance, board support, and statutory compliance.
Key Responsibilities:
- Assist in organizing board meetings, preparing agendas, and taking minutes.
- Maintain statutory registers and ensure timely filings with relevant regulatory authorities.
- Monitor adherence to corporate governance frameworks and internal policies.
- Draft resolutions, board papers, and governance reports.
- Support communication between the board and management teams.
- Provide guidance on legal and regulatory requirements affecting company secretarial practices.
- Participate in governance audits and compliance risk assessments.
6. Applications Systems Support Engineer
Location: Kenya
Closing Date: July 11, 2025
The Application Systems Support Engineer will provide technical support for core banking and business applications, ensuring system stability, performance, and continuity.
Key Responsibilities:
- Monitor application performance and resolve issues affecting availability and user experience.
- Troubleshoot and resolve application-level bugs and configuration errors.
- Collaborate with software vendors for patches, upgrades, and support.
- Participate in system testing, implementation, and change management procedures.
- Manage user access, roles, and data integrity across systems.
- Maintain detailed documentation for application configurations, updates, and support logs.
- Support application integration and interfacing with other platforms including APIs and web services.
7. Group Business Analyst
Location: Kenya
Closing Date: July 11, 2025
The Group Business Analyst will drive business analysis activities to support strategic initiatives, product development, and process optimization across the bank’s business units.
Key Responsibilities:
- Gather and analyze business requirements for various initiatives and projects.
- Translate user needs into functional specifications and project documentation.
- Conduct feasibility studies, cost-benefit analysis, and risk assessments.
- Collaborate with project managers, IT teams, and stakeholders during the development lifecycle.
- Develop process maps, user stories, and business models to support solution design.
- Facilitate stakeholder workshops, training sessions, and feedback reviews.
- Support post-implementation evaluations and continuous improvement strategies.
8. Governance and Regulatory Manager
Location: Kenya
Closing Date: July 11, 2025
The Governance and Regulatory Manager will oversee regulatory compliance, policy development, and governance alignment within the institution’s operations and structures.
Key Responsibilities:
- Monitor compliance with financial, operational, and data protection regulations.
- Develop and update internal policies in line with local and international standards.
- Conduct regulatory impact assessments on new products and services.
- Liaise with regulatory bodies and industry associations on compliance matters.
- Provide compliance training and awareness campaigns across departments.
- Support internal audits and regulatory inspections.
- Report compliance metrics and escalate significant risks to senior management.
9. BPM Developer
Location: Kenya
Closing Date: July 21, 2025
The Business Process Management (BPM) Developer will be tasked with designing and implementing automated workflows and digital solutions that streamline business operations.
Key Responsibilities:
- Design BPM applications and workflows using BPM platforms such as IBM BPM, Oracle BPM, or equivalent.
- Translate business requirements into process diagrams, automation scripts, and digital solutions.
- Develop user interfaces, forms, and integrations within BPM solutions.
- Ensure system scalability, maintainability, and performance.
- Perform unit testing, bug fixes, and technical support for BPM applications.
- Collaborate with business analysts and IT teams to enhance automation coverage.
- Maintain documentation for process flows, configurations, and deployment activities.
This is a rare opportunity to join a reputable institution that places a strong emphasis on innovation, governance, and customer-centric service delivery. The bank is seeking talented professionals who are passionate about their craft and are ready to contribute to meaningful change in Kenya’s financial services landscape.
Interested candidates are encouraged to submit their applications before the respective deadlines stated for each position. Kindly ensure that your application is complete, with all the required documents and accurate contact details. Only shortlisted candidates will be contacted for further stages of the recruitment process.
