Customer Care Representatives Needed

Dreamline are hiring!

Position: Customer Care Representative

Job Summary:

As a Customer Care Representative, you will play a key role in ensuring customer satisfaction by assisting passengers with inquiries, resolving complaints, providing travel information, and supporting ticket sales.

Key Responsibilities:

1. Answer customer inquiries via phone, email, and in-person.
2. Provide accurate information regarding routes, schedules, fares, and policies.
3. Assist passengers with ticket reservations, cancellations, and rebookings.
4. Handle customer feedback and resolve complaints professionally and promptly.
5. Maintain detailed records of customer interactions and transactions.
6. Coordinate with drivers and other staff to ensure smooth operations.
7. Perform other customer-related duties as assigned.

Qualifications:

1. Diploma in Customer Service, Hospitality Front office operations or equivalent; additional certification in customer service is a plus.
2. Previous customer service experience preferred (experience in transportation, travel or service industry is an advantage).
3. Excellent communication and interpersonal skills.
4. Ability to remain calm under pressure and resolve issues efficiently.
5. Basic computer skills and familiarity with reservation/ticketing systems.
6. Flexibility to work shifts, including weekends and holidays.

How to Apply:

Interested applicants are invited to submit their resume and cover letter to our Mombasa Main office at Mwembe Tayari on or before the deadline.

Application Deadline: Friday 11.07.2025 at 4pm.

Location: Mombasa

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