Customer Care Representatives Needed

by OYK

Dreamline are hiring!

Position: Customer Care Representative

Job Summary:

As a Customer Care Representative, you will play a key role in ensuring customer satisfaction by assisting passengers with inquiries, resolving complaints, providing travel information, and supporting ticket sales.

Key Responsibilities:

  1. Answer customer inquiries via phone, email, and in-person.
  2. Provide accurate information regarding routes, schedules, fares, and policies.
  3. Assist passengers with ticket reservations, cancellations, and rebookings.
  4. Handle customer feedback and resolve complaints professionally and promptly.
  5. Maintain detailed records of customer interactions and transactions.
  6. Coordinate with drivers and other staff to ensure smooth operations.
  7. Perform other customer-related duties as assigned.

Qualifications:

  1. Diploma in Customer Service, Hospitality Front office operations or equivalent; additional certification in customer service is a plus.
  2. Previous customer service experience preferred (experience in transportation, travel or service industry is an advantage).
  3. Excellent communication and interpersonal skills.
  4. Ability to remain calm under pressure and resolve issues efficiently.
  5. Basic computer skills and familiarity with reservation/ticketing systems.
  6. Flexibility to work shifts, including weekends and holidays.

How to Apply:

Interested applicants are invited to submit their resume and cover letter to our Mombasa Main office at Mwembe Tayari on or before the deadline.

Application Deadline: Friday 11.07.2025 at 4pm.

Location: Mombasa

Follow our WhatsApp Channel for latest job alerts

https://whatsapp.com/channel/0029Va5mrRwAO7RPMKbYII2n

You may also like

We DO NOT support recruitment agents/entities that demand money or any other favors from applicants to expedite hiring process. We shall not be liable to any money, favors and valuables lost during the process. Incase you see it on this site, report it to us via our Facebook page Pata Kazi so as to take the necessary action. Report the matter to the police asap.

 

More from Us: OYK-CVs | Internshub

 

© 2025 All Rights Reserved. Web Design by Clinet Online

Adblock Detected

Please support us by disabling your AdBlocker extension from your browsers for our website.