At DHL, we believe in more than just delivering packages—we believe in connecting people across borders and building a better world through logistics. As the most international company in the world, operating in more countries than any other logistics provider, DHL has transformed global trade and human connection for over four decades. We are the pioneers of cross-border shipping and remain at the forefront of the industry by ensuring that our employees are inspired to serve our customers better every day.
Now, we’re inviting an experienced, customer-focused professional to join our Nairobi-based team as a Retail Executive. If you have a passion for retail operations, a strategic mindset, and a drive to contribute to a global mission, this opportunity is your next career step.
About the Role: Retail Executive
Job Code: EX25005OA
Location: Nairobi, Nairobi City, Kenya
Category: Sales and Business Development
Employment Type: Full-Time, Permanent
Organization: DHL Worldwide Express Kenya Limited
Travel Requirement: Less than 25%
The Retail Executive role is integral to implementing the company’s retail strategy in alignment with business goals, global policies, and local operational needs. The selected candidate will take responsibility for executing retail processes, ensuring data-driven decision-making, managing store operations, and maintaining robust distribution systems. This position falls within the Professional/Experienced Professional career level in the Sales – Retail stream.
Job Purpose
The purpose of the Retail Executive position is to execute retail initiatives and processes in line with DHL’s business strategy. The role involves analyzing and reporting on retail performance, ensuring operational efficiency, and supporting day-to-day retail functions to improve customer satisfaction and sales outcomes.
Key Responsibilities
The Retail Executive will perform a variety of tasks with a focus on retail performance, customer engagement, store operations, and collaboration across departments. Responsibilities include, but are not limited to:
- Retail Planning and Data Analysis
- Execute prescribed retail plans and processes as per business guidelines.
- Analyze sales and operations data to generate actionable insights.
- Prepare periodic forecasts and performance reports for management.
- Identify financial discrepancies and suggest performance improvement strategies.
- Sales Reconciliation and Financial Oversight
- Reconcile sales data to evaluate store performance against financial targets.
- Monitor and report on key performance indicators (KPIs).
- Implement corrective actions when targets are not met.
- Operational Execution and Compliance
- Organize store operations and allocate responsibilities among staff effectively.
- Ensure compliance with safety and security standards across retail locations.
- Supervise merchandise receiving, inventory stocking, and ensure smooth non-sales department functions such as check-out, photo lab, or bagging orders.
- Cross-functional Collaboration
- Participate in multi-store and non-sales activities including:
- New store opening coordination.
- Payroll and incentive scheme implementation.
- Promotional event planning and execution.
- Support internal stakeholders through effective communication and follow-up on shared initiatives.
- Participate in multi-store and non-sales activities including:
- Distribution Network Management
- Oversee and maintain efficient product and service distribution networks.
- Coordinate logistics to ensure timely delivery of goods and services across the retail chain.
- Customer Engagement and Retail Optimization
- Engage with customers and resolve issues to maintain satisfaction levels.
- Work on pricing, cross-selling, and upselling strategies to improve retail performance.
- Provide input into local market research to refine customer value propositions.
Stakeholder Engagement
The Retail Executive will interact and coordinate primarily with internal colleagues within the retail and sales functions. While the position does not involve formal leadership of others, the role requires influencing through explanation of facts, policies, and practices. Effective communication and interpersonal skills are key to maintaining work relationships and aligning retail operations with business strategies.
- Develop and maintain productive relationships with colleagues and customers.
- Understand the concerns of internal and external stakeholders to respond effectively.
- Address task-related issues to ensure positive collaborations.
Skills and Competencies Required
The successful candidate is expected to have a combination of technical expertise, interpersonal abilities, and business acumen. Specific skills required include:
- Customer Management
- Customer Relationship Management (CRM)
- Customer Satisfaction and Complaint Handling
- Persuasion, Cross-Selling, and Clear Communication
- Retail Operations
- Inventory Management and Store Organization
- Sales Forecasting and Sales Target Management
- Product Knowledge and Demonstration Skills
- Pricing and Promotion Strategy
- Business Acumen
- Business Strategy Alignment
- Understanding of DHL Business Processes
- Market Research and Stakeholder Management
- Budgeting and Project Management
- Interpersonal and Leadership Skills
- Influencing and Conflict Resolution
- Feedback Delivery and Facilitation
- Presentation and Storytelling
- Entrepreneurship and Innovation Mindset
While the role does not involve direct managerial duties, it requires a proactive approach and leadership through influence.
Management Responsibility
This position is classified as an individual contributor role. The Retail Executive is expected to deliver outcomes independently while working under general supervision. The role involves practical knowledge application, problem-solving, and initiative, particularly in fast-paced retail environments. Though the problems faced may be difficult, they are typically not complex and can be addressed through experience and standard business tools.
Educational and Experience Requirements
- Education
- A Bachelor’s Degree or an equivalent qualification or experience in Sales, Business Administration, Marketing, or a related field.
- Experience
- A minimum of 2 years of relevant work experience in a retail, sales, or business development environment.
- Proven ability to work independently and meet performance metrics.
- Prior exposure to a multinational or fast-paced retail/logistics environment is an added advantage.
Why Join DHL?
Joining DHL means becoming part of a global family that thrives on commitment, innovation, and integrity. You’ll have access to ongoing development opportunities and be part of a team that values your input and invests in your growth. This position in Nairobi offers an exciting opportunity to contribute to a company that helps the world get on together. At DHL, you are not just an employee—you are part of something much bigger.
Employee Value Proposition
- Be part of the world’s most international logistics company.
- Make a tangible difference in connecting communities and improving lives.
- Gain exposure to a global business model and diverse operational environments.
- Work with a professional team that supports innovation and rewards initiative.
- Develop a long-term career path with cross-functional mobility options.
Work Environment and Travel
This role is based in Nairobi, with limited travel requirements (less than 25%). Most of the work will be office or retail outlet-based, with occasional off-site engagements related to store openings, stakeholder meetings, or promotional events.
How to Apply
Interested candidates are encouraged to review the full job requirements and prepare their updated CVs and cover letters. If you believe you are the right fit for the Retail Executive position and are ready to contribute to DHL’s global mission, kindly submit your application using the details provided in the original listing. Ensure all application documents highlight your relevant experience, achievements, and motivation for joining DHL.
Closing Thoughts
The Retail Executive role is a vital opportunity for professionals looking to advance their careers in a dynamic, globally respected organization. DHL offers more than a job—it provides a platform to make a difference. If you’re ready to step into a role where your skills and energy will be valued and your career nurtured, this is your moment.
For those passionate about logistics, retail management, and customer service excellence, this role in Nairobi is an exceptional opportunity to align your professional aspirations with a global leader in the industry.
Applications are to be submitted as per the contact method provided. Please follow the link or email in the original job post to proceed with your application.
