M-Pesa Africa Limited (commonly referred to as MPA) continues to set the benchmark in fintech innovation and mobile financial services across the African continent. As a pioneer and global market leader in mobile money services, M-Pesa has consistently transformed the lives of millions by bridging the gap between financial inclusion and digital innovation. Since its inception in 2007, M-Pesa has evolved from a simple mobile money platform for the unbanked and underbanked into a robust ecosystem that serves over 60 million active customers with Financial Services, Enterprise, Merchant, and Retail solutions.
Today, M-Pesa Africa operates in multiple markets including Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique, delivering cutting-edge digital payment solutions for both in-store and remote transactions. With dual headquarters in Nairobi and Johannesburg, the company is well-positioned to influence and shape the future of digital finance across the region.
As MPA scales up its operations and digital footprint, we are seeking a seasoned professional to join our high-performing team as an In-Market Delivery Manager based in Nairobi, Kenya. This role presents a unique opportunity to work with an energetic, passionate, and collaborative team that values leadership, innovation, and agile delivery.
About M-Pesa Africa
M-Pesa Africa is not just a technology provider; we are an enabler of dreams, a promoter of inclusion, and a digital connector of people and opportunities. Our solutions cater to a variety of segments, from individual users to enterprises and merchants, making it possible for millions to access financial services that were once out of reach. With over 5 million businesses relying on our infrastructure and a customer-first philosophy at our core, we believe in sustainable growth that positively impacts communities and economies.
M-Pesa’s strength lies in its people. We offer a collaborative and dynamic work environment where creativity meets execution, and where passionate individuals grow into transformational leaders. Join us and be part of a movement that continues to change the narrative on financial access in Africa.
Position Overview: In-Market Delivery Manager (Nairobi, Kenya)
Job Identification Number: 780
Job Category: Information Technology
Job Schedule: Full-time
Application Deadline: 15th July 2025, 03:00 AM
Location: PO BOX 46350, Nairobi, Kenya
Role Purpose
The In-Market Delivery Manager will serve as the single point of contact (SPOC) for M-Pesa Africa within the assigned local market. Acting as the on-ground representative of MPA, the role will be instrumental in ensuring the smooth execution and delivery of MPA-funded projects and initiatives. This position involves technical project coordination, relationship management, and a strong emphasis on Agile delivery methodologies, particularly the SAFE Agile operating model.
The Delivery Manager will work across multiple functional departments in the local market and align efforts with MPA headquarters to ensure efficient and high-quality delivery of services. The role also requires managing technical and operational dependencies and ensuring stakeholder satisfaction through effective communication and execution.
Key Responsibilities
- Project Delivery and Prioritization
- Spearhead the delivery and prioritization of MPA-funded projects within the local market.
- Oversee all phases of project delivery including service configuration, network integration, application integration, system and functional testing, and final production releases.
- Ensure that projects are executed in compliance with MPA’s security and quality standards.
- Cross-Functional Coordination
- Collaborate with Agile Release Trains (ARTs) and project teams to align local market dependencies and resources.
- Facilitate end-to-end delivery by coordinating with various local departments and stakeholders.
- Agile Management and Execution
- Maintain a local Jira board to track and manage delivery tasks and tickets.
- Participate in Program Increment (PI) planning sessions and Agile ceremonies including daily stand-ups.
- Drive adherence to Agile best practices to improve predictability and delivery timelines.
- Stakeholder Engagement and Decision Making
- Secure approvals from local stakeholders for key project decisions, scope changes, and go-live activities.
- Support on-site management of major initiatives including platform upgrades, cloud transitions, and hardware deployments.
- Post-Go-Live Support
- Lead observation and follow-up efforts post go-live to ensure project stability and closure of open issues.
- Service Delivery Governance
- Organize and chair monthly service delivery Steerco meetings with local market stakeholders.
- Prepare and circulate meeting decks, agendas, action trackers, and escalation logs.
- Performance Monitoring and Reporting
- Monitor delivery performance using a set of key metrics including:
- Project milestone completion
- Local market Net Promoter Score (NPS)
- Service Level Agreement (SLA) adherence
- Agile performance metrics (Planning Confidence, Predictability, Yield, etc.)
- Incident resolution timelines (Priority 1 and Priority 2 issues)
- Monitor delivery performance using a set of key metrics including:
Required Expertise and Experience
This role is designed for experienced professionals with a deep understanding of project management, Agile methodologies, and stakeholder engagement. The following areas of experience are particularly valuable:
- Project Management: Demonstrated expertise in managing complex projects across international markets or vendors. Experience with system integrations and digital platforms is preferred.
- Agile Certification: SAFE Agile certified professionals will be highly regarded. Familiarity with Agile tools such as JIRA is essential.
- Communication & Leadership: Strong interpersonal skills with the ability to communicate effectively at all organizational levels, including executive management.
- Problem Solving: Analytical skills to proactively identify issues and implement solutions in a timely and efficient manner.
- Remote Management: Experience working with dispersed and multicultural teams, often coordinating remotely.
- FinTech or Mobile Payments: Prior exposure to mobile payments, fintech platforms, or financial services environments is strongly desired.
- Service Delivery & Quality: ITIL certification or experience in service delivery management is a plus.
- Compliance Awareness: Understanding of Anti-Money Laundering protocols is advantageous; holding an ICA certificate in AML Awareness is considered beneficial.
- Program Management: Experience with MSP (Managing Successful Programs) is an asset.
About the Employer
M-Pesa Africa operates under the umbrella of a major telecommunications leader in East Africa, recognized for its consistent commitment to societal transformation and economic empowerment. With a presence in the Nairobi Securities Exchange and a strategic partnership with Vodafone Group PLC, the parent organization of MPA has shaped the region’s digital ecosystem for over two decades.
Founded in 1997 as a subsidiary of Telkom Kenya, the company has expanded dramatically, serving over 42 million customers and supporting more than a million jobs both directly and indirectly. Products like M-Pesa have been at the heart of this expansion, unlocking new possibilities for businesses and individuals alike. The organization prides itself on innovation, inclusivity, and long-term value creation, with an annual revenue of nearly KES 298 Billion as of March 2022.
Under strong leadership and guided by a vision to connect people to opportunities, information, and one another, the employer provides a stable and empowering environment for professionals ready to make a real impact.
Why Join M-Pesa Africa
- Work for a pioneering digital leader at the forefront of fintech transformation in Africa.
- Engage in meaningful projects that drive financial inclusion and digital empowerment.
- Collaborate with experienced and passionate teams from across the continent.
- Gain exposure to a fast-paced, agile environment focused on innovation and customer excellence.
- Be part of a purpose-driven organization with global ambitions and a strong regional footprint.
Application Instructions
To be considered for this role, all applicants are advised to apply before 15th July 2025 at 03:00 AM. This is a full-time opportunity based at PO BOX 46350, Nairobi, Kenya. Kindly ensure that your application is complete and submitted through the appropriate platform before the deadline.
