A leading financial institution is pleased to announce several exciting career opportunities across its Retail, Innovation, and Credit departments. As part of its continued commitment to service excellence, digital transformation, and robust risk management, the institution is inviting qualified and passionate professionals to apply for the following strategic positions. Each role offers a dynamic work environment, a chance to lead or contribute to transformative initiatives, and the opportunity to grow your career in a reputable organization that values innovation, collaboration, and impact.
The open positions are:
- Team Leader – Telesales
- Head, Business Channels Tribe
- Product Owner – Process Digitization
- Credit Risk Governance Manager
This article provides a detailed overview of each role, including responsibilities and expectations. Candidates who meet the criteria and are passionate about advancing their careers in a progressive, agile, and impact-driven organization are encouraged to apply.
Team Leader – Telesales
Department: Retail
The Team Leader – Telesales will be responsible for growing the Telesales portfolio, driving revenue, and managing a team of telesales agents. This role plays a key part in implementing strategies that grow the balance sheet and optimize cost efficiencies through effective people and process management. The successful candidate will have a proven record in sales team leadership and a clear understanding of customer relationship management in a telephony environment.
Key Responsibilities:
- Oversee and direct day-to-day operations of the telesales team to ensure achievement of set sales targets and profitability.
- Develop and implement telesales strategies aligned with the broader retail strategy to increase acquisition, retention, and wallet share.
- Lead, coach, and motivate telesales agents to perform effectively, meet targets, and provide excellent customer experiences.
- Collaborate with marketing and product teams to develop promotional scripts, campaigns, and outreach strategies.
- Monitor team performance metrics and ensure timely reporting and performance reviews.
- Manage telesales operational budgets and expenses with a focus on minimizing costs and maximizing profitability.
- Ensure compliance with relevant internal policies, regulatory guidelines, and ethical sales practices.
- Utilize data analytics and customer insights to refine call strategies and improve conversion rates.
- Identify training needs and oversee capacity building initiatives to uplift team competency and effectiveness.
- Serve as the escalation point for customer complaints and complex inquiries requiring resolution.
This position requires a performance-driven leader with excellent communication skills, a passion for customer service, and an ability to drive sales through strategic leadership.
Head, Business Channels Tribe
Department: Innovation
This is a strategic leadership role for an experienced innovation leader with a deep understanding of digital transformation, customer journey optimization, and agile delivery. The Head, Business Channels Tribe will lead the vision, evolution, and execution of all business channel strategies including digital, physical, and third-party channels. The position entails overseeing the work of scrum masters, product owners, and cross-functional teams to ensure innovation, scalability, and high-impact results.
Key Responsibilities:
- Own the overall business channels strategy and drive alignment with organizational goals around digital transformation, customer experience, and revenue growth.
- Oversee the development, implementation, and enhancement of all business channels including mobile, web, agency, and branch networks.
- Lead a cross-functional agile tribe comprising product owners, scrum masters, business analysts, and user experience designers.
- Monitor the performance of channels to ensure seamless, customer-centric operations, and consistent innovation.
- Utilize customer insights, data analytics, and market research to inform channel optimization and development.
- Drive continuous improvements in channel efficiency, uptime, user adoption, and feature relevance.
- Foster collaboration with other business units to ensure channels support broader product and service strategies.
- Stay abreast of emerging technologies, market trends, and competitive developments in business channels.
- Act as the senior point of escalation for channel-related issues, ensuring swift resolution and learning integration.
- Manage tribe resources, performance metrics, budgets, and strategic reporting to executive management.
This role is ideal for a visionary leader with strong commercial acumen, agile experience, and a background in managing complex digital initiatives. The successful candidate will have a demonstrated ability to balance strategic oversight with hands-on leadership and stakeholder engagement.
Product Owner – Process Digitization
Department: Innovation
The Product Owner – Process Digitization will serve as a central figure in transforming operational processes within the organization. This role focuses on digitizing existing manual and paper-based workflows to improve efficiency, accuracy, and customer satisfaction. The ideal candidate will combine business process re-engineering experience with strong technical collaboration skills.
Key Responsibilities:
- Define and maintain the product vision, roadmap, and backlog for all process digitization initiatives.
- Work with stakeholders across departments to identify, prioritize, and design processes that can be automated or digitized.
- Act as the voice of the customer and end-user in all digitization projects, ensuring solutions are practical, scalable, and intuitive.
- Collaborate closely with technical teams to translate business requirements into functional specifications and user stories.
- Oversee product lifecycle management for digital process solutions, from ideation through development to deployment and feedback integration.
- Measure and report on the business impact of digitization efforts, including time savings, error reductions, and cost improvements.
- Champion a culture of digital innovation and continuous improvement across the organization.
- Manage risk, compliance, and change management implications of new digital processes.
- Participate in agile ceremonies, including sprint planning, stand-ups, retrospectives, and demos.
- Train and support users during rollout of new digital tools or workflows.
This role calls for a problem-solver who thrives at the intersection of technology and business operations. The ideal candidate will be outcome-oriented, technically fluent, and passionate about delivering high-value digital transformations.
Credit Risk Governance Manager
Department: Credit
The Credit Risk Governance Manager is charged with safeguarding the institution against credit-related losses by ensuring that credit risk management controls and frameworks are effective, robust, and consistently applied. The role provides an independent oversight function, aligning internal policies with regulatory expectations, industry standards, and strategic risk appetite.
Key Responsibilities:
- Establish, review, and monitor credit risk governance frameworks in line with internal and external regulatory requirements.
- Provide independent assurance that credit risk controls are effectively designed and operating as intended.
- Lead periodic risk assessments across the credit portfolio, identifying emerging risks and recommending mitigative strategies.
- Collaborate with credit underwriting, collections, and product teams to embed risk governance into daily operations.
- Ensure that credit policies, procedures, and exposure limits are up to date and adhered to across the business.
- Develop and implement effective risk reporting dashboards for senior management and regulatory bodies.
- Oversee the timely completion of internal audits, external regulatory reviews, and compliance assessments related to credit risk.
- Provide risk advisory support to new product development and credit program launches.
- Conduct training and awareness sessions for teams involved in credit origination and management.
- Continuously monitor and evaluate external risk environments and translate findings into proactive governance strategies.
This position suits an experienced risk professional with a solid background in credit portfolio oversight, policy governance, and internal control frameworks. The ideal candidate should be analytical, diligent, and capable of engaging effectively with both technical and non-technical stakeholders.
These roles represent key opportunities for professionals seeking to make a meaningful impact in a high-performance environment. Whether your passion lies in sales leadership, digital innovation, process automation, or risk management, the institution offers the tools, support, and platform for you to succeed.
Qualified candidates are encouraged to apply through the institution’s official careers platform.
