Product Owner – Process Digitization
HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Innovation Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.
The role holder will be play a critical role in driving the vision, strategy, and delivery of process digitization initiatives within the organization. This role focuses on transforming manual, paper-based, and inefficient processes into seamless, automated, and customer-centric digital workflows, aligning with the organization’s broader innovation and digital transformation goals.
Deadline: 2025-07-15
Category: Innovation
Subsidiary: HFC
Principle Accountabilities
- Define and communicate a clear vision and roadmap for process digitization initiatives.
- Identify and evaluate opportunities to digitize and optimize core and support processes to improve operational efficiency, reduce costs, and enhance the overall experience for customers and employees.
- Develop prioritization frameworks to select the highest impact initiatives in alignment with strategic goals.
- Own and manage the process digitization product backlog, ensuring it is well-prioritized and clearly defined.
- Translate business requirements into actionable user stories and acceptance criteria for the agile delivery teams.
- Lead and collaborate with cross-functional agile squads to deliver high-impact digital solutions, ensuring timely and high-quality execution.
- Iterate and enhance solutions based on continuous feedback and performance data.
- Serve as the main point of contact between business units, technology teams, and external partners for process digitization initiatives.
- Work closely with business process owners to deeply understand needs, pain points, and opportunities for improvement.
- Regularly communicate progress, achievements, and metrics to the Head of Process Digitization Tribe and other key stakeholders.
- Champion a user-centered design and delivery approach in all process digitization efforts.
- Ensure digital processes are intuitive, easy to adopt, and contribute positively to customer and employee experiences.
- Define, measure, and report on key performance indicators (KPIs) for digitization projects, including efficiency gains, cost savings, error reductions, and adoption rates.
- Leverage data insights to inform continuous improvement and future opportunities.
Key Competencies and Skills
- Proven track record of delivering digitization or automation projects (e.g., RPA, workflow automation, low-code platforms).
- Strong understanding of the design thinking methodology and has demonstrated experience applying.
- Proficiency with product management tools like Azure DevOps, Jira, Figma
Minimum Qualifications, Knowledge and Experience
Experiences & Qualifications (Academic and Professional)
- Bachelor’s degree in Business, IT, Computer Science, or a related field.
- Certification in Agile methodologies (e.g., CSPO, SAFe Product Owner) is preferred.
- 5+ years of experience in product ownership, business analysis, or process improvement roles, with at least 2 years focused on process digitization or automation.
- Experience working in innovation, transformation, or digital change functions, preferably within financial services or similar industries.
