Are you passionate about hospitality and driven to deliver excellence in service, culinary arts, finance, or people development? JW Marriott Hotel Nairobi and Sankara Nairobi Autograph Collection are offering exciting employment opportunities for highly skilled professionals who are ready to take their careers to the next level. Both establishments are renowned for world-class service, luxurious guest experiences, and a commitment to employee growth and empowerment.
We invite qualified candidates to apply for the following seven job openings across various departments. Whether your expertise lies in culinary arts, accounting, training and development, or front office operations, there’s an opportunity here for you to contribute your skills and grow in a dynamic environment.
1. Accounts Receivable Supervisor
Location: JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi
As the Accounts Receivable Supervisor, you will be a key member of the finance team, ensuring the efficient processing and collection of receivables. You will work closely with internal departments and external clients to maintain accurate financial records and ensure timely revenue collection.
Key Responsibilities:
- Supervise and coordinate all activities related to accounts receivable, including billing, collections, and reconciliation.
- Prepare accurate and timely invoices for hotel services and events.
- Maintain up-to-date aging reports and follow up on outstanding balances.
- Monitor customer account details for non-payments, delayed payments, and other irregularities.
- Reconcile accounts and resolve discrepancies with clients.
- Liaise with the Sales and Events teams to ensure correct billing and customer satisfaction.
- Ensure compliance with company policies and accounting standards.
- Generate periodic financial reports for management and audit purposes.
- Assist in training junior finance staff and enforcing controls in the receivables cycle.
2. Assistant Chief Steward
Location: JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi
The Assistant Chief Steward will be responsible for managing the cleanliness and sanitation of all food and beverage operations areas. This role supports the culinary and banquet teams by ensuring hygienic work environments, properly functioning dishwashing equipment, and an organized back-of-house system.
Key Responsibilities:
- Supervise daily operations of the stewarding department, including dishwashing, kitchen sanitation, and waste disposal.
- Train and oversee stewarding staff to maintain cleanliness and hygiene standards.
- Maintain inventory and ensure adequate supplies of cleaning agents and kitchen tools.
- Coordinate maintenance and repair of dishwashing equipment and other stewarding machinery.
- Work with the Executive Chef and Sous Chefs to ensure food safety compliance.
- Manage shift schedules and assign duties to stewarding personnel.
- Ensure adherence to safety protocols and environmental policies.
- Monitor performance and recommend improvement initiatives.
- Oversee proper storage and segregation of cleaning chemicals and utensils.
3. Guest Experience Expert (Front Desk Agent)
Location: JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi
As a Guest Experience Expert, you will be the face of the hotel, playing a vital role in delivering a welcoming and memorable experience to every guest. This front-line position is ideal for a personable and professional individual who thrives in a hospitality setting.
Key Responsibilities:
- Greet guests upon arrival and perform check-in and check-out procedures with efficiency and warmth.
- Handle guest requests, inquiries, and complaints promptly and professionally.
- Provide information about hotel services, local attractions, and transportation options.
- Manage room assignments, reservations, and payment processes accurately.
- Ensure a smooth guest journey from arrival to departure, including VIP and loyalty guest recognition.
- Coordinate with housekeeping, concierge, and other departments to enhance guest satisfaction.
- Monitor lobby area for cleanliness, order, and ambiance.
- Maintain records of guest preferences and feedback to improve service delivery.
- Uphold the brand standards in every guest interaction.
4. Learning & Development Manager
Location: JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi
The Learning & Development Manager will drive the training culture of the hotel by identifying employee development needs, creating training programs, and enhancing workforce performance. This role is central to building capabilities and ensuring consistent service delivery aligned with brand values.
Key Responsibilities:
- Develop and implement a comprehensive learning and development strategy for all departments.
- Assess training needs through performance appraisals, employee surveys, and consultation with managers.
- Design and deliver in-house training sessions on service excellence, hospitality standards, and compliance.
- Coordinate external training programs and certifications when required.
- Monitor the effectiveness of training programs and modify content as needed.
- Support career development planning and succession strategies.
- Maintain training records, budgets, and training calendars.
- Lead onboarding and orientation programs for new hires.
- Champion employee engagement through team-building initiatives and performance recognition.
5. Sous Chef
Location: JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi
As a Sous Chef, you will support the Executive Chef in managing kitchen operations, preparing high-quality meals, and leading the culinary team. This role requires a hands-on professional with a strong culinary background and leadership abilities.
Key Responsibilities:
- Supervise food preparation and ensure quality standards are met consistently.
- Assist in menu planning, development of new dishes, and cost control strategies.
- Train and mentor kitchen staff on techniques, hygiene, and presentation.
- Monitor kitchen inventory, order supplies, and maintain stock levels.
- Maintain high standards of cleanliness and food safety compliance.
- Oversee kitchen operations in the absence of the Executive Chef.
- Collaborate with the Food & Beverage department to align offerings with guest preferences.
- Manage food waste and optimize resource utilization.
- Participate in special events and themed dining experiences.
6. Sous Chef – Italian Cuisine
Location: Sankara Nairobi, Autograph Collection, 05 Woodvale Grove, Westlands, Nairobi
Sankara Nairobi is seeking a Sous Chef with a passion for Italian cuisine to lead its specialty kitchen. The ideal candidate should possess deep knowledge of authentic Italian dishes, ingredients, and cooking techniques.
Key Responsibilities:
- Lead the preparation and execution of Italian dishes to the highest standards.
- Innovate and develop menu offerings based on traditional and contemporary Italian culinary trends.
- Ensure consistency in taste, presentation, and food quality.
- Supervise and mentor a team of chefs and kitchen staff.
- Maintain kitchen hygiene and enforce sanitation guidelines.
- Monitor ingredient inventory and coordinate with procurement for Italian specialty items.
- Work closely with the Executive Chef and Restaurant Manager to align culinary offerings with guest expectations.
- Ensure compliance with health and safety regulations.
- Maintain cost controls and optimize kitchen operations.
7. Tax Accountant
Location: JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi
The Tax Accountant will be responsible for managing the hotel’s tax obligations, ensuring compliance with local laws, and supporting the finance team in budgeting and reporting functions. This role is ideal for a finance professional with specialized expertise in tax compliance and reporting.
Key Responsibilities:
- Prepare and submit tax returns in compliance with statutory deadlines and requirements.
- Advise management on tax planning and implications of financial decisions.
- Maintain accurate records of tax-related documentation and audit trails.
- Reconcile tax accounts and investigate any discrepancies.
- Liaise with tax authorities and external auditors during audits and assessments.
- Ensure compliance with VAT, PAYE, corporate tax, and other fiscal obligations.
- Analyze changes in tax legislation and communicate implications to management.
- Support monthly, quarterly, and annual financial closings from a tax perspective.
- Collaborate with legal and finance teams on risk mitigation strategies.
These roles offer not just jobs, but a gateway to a rewarding hospitality career in two of Nairobi’s finest establishments. Both JW Marriott Hotel Nairobi and Sankara Nairobi Autograph Collection are equal opportunity employers committed to diversity, growth, and excellence.
