Are you passionate about making a meaningful contribution to public utilities and infrastructure? A respected water services provider is inviting qualified and motivated individuals to apply for several key positions within its team. This recruitment drive targets both experienced professionals and skilled technical staff to support the organization in enhancing operational excellence, service delivery, and customer engagement.
The positions span across audit and compliance, finance, procurement, technical operations, customer care, and water distribution functions. All appointments will be on contract terms. If you have the expertise, commitment, and drive to contribute to an essential public service, we encourage you to explore the opportunities below.
1. Audit, Risk and Compliance Manager (1 Post)
Terms of Employment: Contract
Duty Station: Head Office
The Audit, Risk and Compliance Manager will be responsible for overseeing the internal audit function and ensuring that the organization maintains a robust risk management and compliance framework. This role will support the Board and Senior Management in safeguarding organizational integrity and assets.
Key Responsibilities:
- Develop and implement the internal audit strategy and risk-based audit plans.
- Carry out internal audits and present findings, recommendations, and follow-up actions to the Audit Committee.
- Monitor the company’s compliance with internal policies, regulatory requirements, and industry standards.
- Conduct enterprise risk assessments and advise on mitigation measures.
- Foster a culture of ethical compliance and continuous improvement.
- Liaise with external auditors and regulatory agencies on matters related to audits and compliance.
- Prepare detailed reports on internal controls, governance processes, and risk management systems.
2. Finance and Administration Manager (1 Post)
Terms of Employment: Contract
Duty Station: Head Office
The Finance and Administration Manager will lead the finance, accounting, and administrative functions to ensure efficient resource utilization, regulatory compliance, and financial sustainability of the organization.
Key Responsibilities:
- Develop and manage financial policies, procedures, and internal controls.
- Prepare and monitor budgets, forecasts, and financial reports.
- Ensure compliance with statutory obligations including taxes and audits.
- Manage payroll, procurement planning, and administrative services.
- Provide leadership in strategic financial planning and asset management.
- Supervise the preparation of management accounts and board-level financial reports.
- Coordinate funding, banking relationships, and financial audits.
3. Procurement Manager (1 Post)
Terms of Employment: Contract
Duty Station: Head Office
The Procurement Manager will be responsible for managing all procurement and supply chain functions to ensure transparency, cost-effectiveness, and compliance with procurement laws and internal policies.
Key Responsibilities:
- Develop and implement procurement plans in alignment with the organization’s strategic objectives.
- Ensure adherence to Public Procurement and Asset Disposal Act and related regulations.
- Coordinate supplier prequalification, tendering, evaluations, and contract management.
- Maintain an updated supplier database and performance tracking.
- Collaborate with departments to forecast and plan for procurement needs.
- Maintain accurate procurement records and prepare periodic procurement reports.
- Promote ethical sourcing and sustainable procurement practices.
4. Geographic Information System (G.I.S) Officer (1 Post)
Terms of Employment: Contract
Duty Station: Operations Department
The G.I.S Officer will be tasked with maintaining and updating geospatial data and maps to support infrastructure planning, maintenance, and decision-making in water services management.
Key Responsibilities:
- Collect, analyze, and digitize spatial and non-spatial data related to the water distribution network.
- Update and maintain GIS databases, including mapping of pipelines, meters, and service connections.
- Produce thematic maps and geospatial reports for internal and stakeholder use.
- Support network design, leak detection, and asset management using GIS tools.
- Train staff in GIS utilization and ensure data integrity and security.
- Integrate GIS data with other management systems for reporting and operational planning.
5. Customer Care Assistant Officer (1 Post)
Terms of Employment: Contract
Duty Station: Customer Care Section
The Customer Care Assistant Officer will serve as the primary liaison between the organization and its clients, ensuring that customer concerns are addressed promptly and efficiently.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and walk-ins.
- Record and resolve customer complaints in coordination with relevant departments.
- Maintain accurate records of customer interactions, transactions, and service requests.
- Support billing and account reconciliation processes.
- Promote customer satisfaction through quality service delivery.
- Assist in public relations campaigns and customer feedback surveys.
- Provide timely updates to customers regarding service schedules and outages.
6. Plumber (1 Post)
Terms of Employment: Contract
Duty Station: Technical Department
The Plumber will be responsible for maintaining and repairing water supply systems, including pipelines, valves, and meters, to ensure consistent and safe water delivery to consumers.
Key Responsibilities:
- Install, repair, and maintain water supply lines, valves, meters, and fittings.
- Conduct regular inspections to detect leakages and perform necessary repairs.
- Respond to emergency service calls and perform field interventions.
- Collaborate with engineers and technicians during installations and upgrades.
- Document repair works, materials used, and prepare daily work reports.
- Ensure adherence to safety and operational standards during fieldwork.
7. Meter Readers (2 Posts)
Terms of Employment: Contract
Duty Station: Customer Service Division
Meter Readers will be responsible for accurately reading water meters, documenting readings, and reporting anomalies in water consumption for billing and customer service purposes.
Key Responsibilities:
- Visit assigned routes and read water meters as per the meter reading schedule.
- Record accurate readings and submit data for billing processing.
- Report irregularities such as tampered meters, leaks, or illegal connections.
- Maintain route records and customer interaction logs.
- Liaise with the billing office to reconcile meter data and resolve discrepancies.
- Ensure meter readings meet quality standards and timelines.
- Engage customers politely and maintain professionalism in the field.
8. Non-Revenue Water Assistant Officer (1 Post)
Terms of Employment: Contract
Duty Station: Technical Department
The Non-Revenue Water Assistant Officer will assist in implementing strategies to reduce water losses and enhance efficiency in water distribution systems.
Key Responsibilities:
- Support the identification and monitoring of areas with high non-revenue water (NRW) levels.
- Conduct field investigations to detect leaks, illegal connections, and meter inaccuracies.
- Assist in the preparation and implementation of NRW reduction action plans.
- Maintain records of NRW data and support analysis for decision-making.
- Collaborate with technical teams to improve metering accuracy and network zoning.
- Participate in public awareness initiatives on responsible water use and reporting leakages.
Application Deadline
All applications must be submitted no later than July 25, 2025.
Candidates are advised to carefully read and adhere to the application instructions as specified in the respective job descriptions. Only shortlisted candidates will be contacted for interviews. The employer is an equal opportunity organization committed to diversity and inclusion in the workplace.
