As CIC Life expands its retail life assurance operations, an excellent career opportunity has emerged for ambitious and driven professionals to join one of Kenya’s leading insurers. CIC Life is currently recruiting Regional Team Leaders – Retail Life (Alternative Channels) to spearhead its SACCO Assurance initiative in various regions across the country.
These positions will be based in:
- Nairobi
- Nakuru
- Eldoret
- Kisumu
- Kericho
- Kakamega
This is your opportunity to take a leadership role in transforming the insurance landscape by driving growth and building robust sales teams at the grassroots. The successful candidates will be responsible for recruiting, training, and managing high-performing sales teams with the ultimate goal of driving life assurance sales through alternative distribution channels.
Purpose of the Role
The core purpose of this role is to sell and grow CIC Life’s Retail Life Assurance products via a team of Sales Officers. As a Regional Team Leader, you will be entrusted with building dynamic sales teams capable of delivering results. You will provide leadership, coaching, and strategic direction to your team while ensuring optimal relationship management with stakeholders, including SACCOs, Branch Managers, and Relationship Officers.
The role offers both a challenge and a platform to create measurable impact within the life assurance segment. If you are enthusiastic about building people, expanding markets, and driving performance in the financial services sector, this position is tailor-made for you.
Detailed Job Description
Job Title: Regional Team Leader – Retail Life (Alternative Channels)
Reporting To: Regional Manager
Department: Retail Life – Alternative Channels
Location: Nairobi, Nakuru, Eldoret, Kisumu, Kericho, Kakamega
Application Deadline: July 25, 2025
Primary Responsibilities
- Recruitment and Selection of Sales Officers
You will be tasked with recruiting qualified and high-potential Sales Officers in your assigned region. This will include:- Shortlisting and interviewing candidates
- Conducting onboarding and orientation sessions
- Driving productivity-based retention strategies
- Training and Development
Provide thorough training on:- CIC Life’s retail life assurance products
- Sales strategies and selling skills
- Customer service delivery
- Compliance and operational processes
- Team Leadership and Performance Management
You will provide strategic leadership to ensure your team meets or exceeds sales targets. Key activities include:- Setting clear performance expectations
- Monitoring and evaluating sales performance
- Coaching and mentoring team members regularly
- Holding regular team meetings and strategy sessions
- Stakeholder Engagement and Relationship Management
- Establish and nurture strong relationships with Relationship Officers, Branch Managers, SACCO officers, and other allied staff
- Collaborate on marketing campaigns and customer engagement initiatives
- Ensure seamless coordination between your sales team and existing channels
- Sales and Revenue Generation
- Proactively identify new opportunities in the assigned market
- Follow up on leads and ensure timely conversion
- Create tailored solutions based on market dynamics and customer needs
- Regularly monitor revenue performance and refine strategies to meet targets
- Customer Service Management
- Provide top-notch customer service to prospective and existing clients
- Resolve customer issues promptly and professionally
- Encourage repeat business and customer referrals
- Reporting and Accountability
- Prepare and submit accurate sales reports and analysis to the Regional Manager
- Evaluate performance trends and recommend corrective actions
- Maintain up-to-date records of recruitment, training, and individual performance
- Other Responsibilities
- Handle any other duties that may be assigned by the Regional Manager
- Ensure adherence to compliance and regulatory requirements
- Keep abreast of industry trends and adjust sales strategies accordingly
Key Skills and Competencies
To thrive in this role, a successful candidate must possess the following qualities:
- Strong leadership and team management skills
- Ability to inspire, coach, and mentor teams for performance
- Deep understanding of life insurance products and distribution strategies
- Excellent communication and interpersonal abilities
- Strong customer service orientation
- Effective planning and organizational skills
- Analytical mindset with problem-solving ability
- Drive and passion for sales
- Understanding of SACCO operations and retail finance channels is a distinct advantage
Academic and Professional Requirements
To be considered for the Regional Team Leader position, applicants must meet the following academic and professional criteria:
- Minimum Academic Qualification: Diploma in a business-related course
- Preferred Academic Qualification: A Bachelor’s degree is an added advantage
- Professional Certification:
- Valid Insurance Regulatory Authority (IRA) license for the current year
- Certificate of Proficiency in Insurance (COP) or Executive Certificate of Proficiency (ECOP) is mandatory
- Experience: Minimum of 3 years in the financial services industry, preferably in sales or agency management
Regional Deployment
Successful candidates will be deployed to one of the following regions:
- Nairobi: Head Office support and central region penetration
- Nakuru: Central Rift Valley outreach and SACCO relationships
- Eldoret: North Rift coverage including emerging SACCO institutions
- Kisumu: Western region life assurance market penetration
- Kericho: South Rift agricultural and cooperative-focused areas
- Kakamega: Western Kenya’s vibrant SACCO networks and rural outreach
Applicants must clearly indicate their preferred deployment region in their application subject line.
Why Join CIC Life?
CIC Life is one of the leading insurers in Kenya, known for innovation, trust, and commitment to uplifting lives. By joining CIC Life, you gain access to:
- A purpose-driven career in the life assurance industry
- A structured career progression path
- Competitive remuneration package including performance-based incentives
- Ongoing professional development and mentorship
- A supportive work environment with a culture of performance and collaboration
- Exposure to alternative channels and evolving distribution models in insurance
Application Process
If you meet the above requirements and are enthusiastic about becoming part of CIC Life’s mission to broaden financial inclusion through life assurance products, you are invited to submit your application.
Please send your updated CV and a cover letter stating the Job Title and Preferred Branch in the subject line. Example:
Subject: Team Leader Nairobi
Send your application to:
[email protected]
Deadline for applications: 25th July 2025
Early applications are encouraged as shortlisting will be done on a rolling basis. Only shortlisted candidates will be contacted.
Take the lead in shaping the future of life assurance distribution. Lead teams, grow markets, and help Kenyans secure their financial future — one policy at a time.
For further details, please contact CIC Life’s Human Resources Department through the provided email address.
