Are you passionate about aviation, customer service, and safety? Do you thrive in dynamic environments and have a natural flair for making people feel welcome and secure? If so, an exceptional opportunity awaits you in the skies. One of Kenya’s leading airlines is currently recruiting Flight Attendants to join its In-flight Services Department. This role is based in Nairobi and offers a chance to be at the heart of the airline’s operations, delivering memorable experiences to passengers while upholding the highest standards of safety and professionalism.
This recruitment drive presents an exciting opportunity for enthusiastic, well-groomed, and service-oriented individuals looking to grow in a world-class aviation environment. The airline is looking for talented professionals who can seamlessly blend hospitality with safety, ensuring passengers are well cared for throughout their journey. If you have a keen eye for detail, strong communication skills, and a customer-centric mindset, this could be the perfect role for you.
About the Role: Flight Attendant
Department: In-flight Services
Reports To: Lead Cabin Attendant (during flight duty) and In-flight Services Supervisor (administratively)
Location: Nairobi, Kenya
Role Purpose
As a Flight Attendant, your primary responsibility will be to ensure the safety, comfort, and satisfaction of passengers throughout the duration of the flight. You will work under the general guidance of the In-flight Services Supervisor and the Lead Cabin Attendant to deliver top-tier customer service, enforce safety protocols, and address passenger needs effectively and professionally.
This role goes beyond basic hospitality; it is a safety-critical position that demands alertness, compassion, and commitment to regulatory compliance. The successful candidate will become a key ambassador of the airline’s brand and values, playing a vital role in shaping the in-flight experience.
Key Responsibilities
The Flight Attendant’s duties span safety enforcement, customer service, and operational coordination. The responsibilities include but are not limited to:
- Safety and Security Compliance
- Ensure strict adherence to all safety procedures before, during, and after the flight.
- Conduct safety checks and inform passengers of safety features and protocols.
- Be fully trained and prepared to manage emergency situations, including evacuation and first aid.
- Emergency Response Preparedness
- Administer first aid when required and assist passengers in distress.
- Remain vigilant and proactive in identifying potential hazards or emergencies.
- Respond decisively to any in-flight incidents, ensuring minimal disruption and maximum passenger safety.
- Incident Reporting and Communication
- Communicate all safety or security concerns to the Lead Cabin Attendant and the Pilot-in-Command.
- Document and report incidents accurately, including passenger complaints or irregularities.
- Crew Coordination
- Maintain constant communication with the cockpit crew for operational updates.
- Relay important flight information to passengers in a clear and courteous manner.
- Customer Service and Passenger Support
- Provide professional, courteous, and efficient service to all passengers.
- Address special needs, inquiries, and complaints in a respectful and empathetic manner.
- Promote a pleasant onboard environment by anticipating passenger needs and resolving issues tactfully.
- Passenger Boarding and Disembarkation
- Assist passengers during the boarding and disembarkation process.
- Offer additional assistance to unaccompanied minors, elderly passengers, and those with disabilities.
- Onboard Sales and Service Delivery
- Enhance the customer journey by offering high-quality meals, beverages, and in-flight sales.
- Promote and manage the sale of duty-free items, ensuring proper accounting of transactions.
- Monitor and operate in-flight entertainment systems to enrich the travel experience.
- Cabin Preparation and Cleanliness
- Ensure the cabin is clean, organized, and fully stocked with supplies before departure.
- Maintain efficient usage of airline resources and reduce operational wastage.
- Uphold cabin aesthetics and functionality throughout the flight.
- Professional Conduct and Uniform Compliance
- Adhere to all aviation and airline-specific regulations.
- Maintain grooming standards and uphold the professional image of the airline.
- Passenger Feedback and Service Improvement
- Collect and document feedback from passengers regarding their experience.
- Suggest improvements and report any areas of concern to help enhance service quality.
Core Competencies and Knowledge Requirements
Technical Knowledge
- Comprehensive understanding of aviation safety standards and emergency procedures.
- Familiarity with in-flight operations and standard operating procedures.
Management and Situational Awareness
- Ability to remain calm under pressure and manage in-flight scenarios such as medical emergencies, turbulence, or disruptive passengers.
- Strong time-management skills, especially during quick turnarounds and tight flight schedules.
Human Relations and Communication Skills
- Exceptional interpersonal and verbal communication skills.
- Culturally sensitive and capable of interacting positively with diverse groups of passengers and crew members.
Specialized Knowledge
- Knowledge of first aid, basic medical care, and emergency response protocols is essential.
- Familiarity with duty-free inventory management and in-flight sales processes is an added advantage.
Problem-Solving and Decision-Making Scope
Work Environment
- The flight environment can be physically demanding and mentally taxing due to long hours, varying time zones, and high-altitude working conditions.
- Must be adaptable to ever-changing flight schedules, delays, and emergency scenarios.
Thinking Challenges
- Requires proactive problem-solving, particularly in handling customer complaints or unexpected in-flight developments.
- Ability to apply judgment in assessing and mitigating risk while maintaining calm and professionalism.
Freedom to Act
- The role grants autonomy in handling routine duties and passenger interactions, guided by established protocols.
- Expected to act decisively within safety and service frameworks during emergencies or when delegated responsibility.
Magnitude of Impact
- Direct influence on passenger well-being, overall satisfaction, and brand loyalty.
- Every interaction reflects on the airline’s image and reputation in the highly competitive aviation industry.
Qualifications
- Minimum of a Certificate in Cabin Crew or equivalent.
- A degree in hospitality, communication, or a related field will be considered an added advantage.
- Minimum of 1 year of experience in customer service or hospitality is desirable.
- Must possess a valid Cabin Crew License/Certificate.
- Membership in a relevant professional body is an advantage but not mandatory.
