NCBA Group, a premier banking and financial services provider in East Africa, is inviting dynamic, innovative, and result-oriented professionals to join its growing team. With a strong footprint in banking, insurance, asset finance, digital financial services, and investment banking, NCBA Group is committed to delivering unmatched value to its customers and creating long-term growth opportunities for its staff.
The institution is currently seeking applications from suitably qualified candidates for the following exciting roles across commercial banking, digital innovation, IT, investment banking, credit risk, and marketing divisions. Below is a detailed overview of each position, including responsibilities and reporting structures.
1. Assistant General Manager – Commercial Banking
Department: Commercial & SME Banking
Reports To: Head of Commercial Banking
Job Overview:
This senior role is responsible for the strategic and operational leadership of the commercial banking unit. The role aims to drive business growth, improve profitability, and develop tailored banking solutions for mid-sized enterprises.
Key Responsibilities:
- Develop and implement the commercial banking strategy aligned with NCBA’s overall growth objectives.
- Oversee a team of Relationship Managers to ensure customer acquisition, retention, and deepening of wallet share.
- Identify and execute growth opportunities through partnerships, cross-selling, and product innovation.
- Maintain strong risk management practices in line with the bank’s credit policies and regulatory framework.
- Champion a high-performance culture through mentorship, training, and performance monitoring.
- Collaborate with internal stakeholders across credit, operations, and treasury for seamless service delivery.
2. Growth Product Manager, Retail Lending
Department: Retail Digital Solutions
Reports To: Retail Digital Solutions Head
Job Overview:
The Growth Product Manager will lead the retail lending product development lifecycle. The role focuses on enhancing existing digital loan products, launching new offerings, and optimizing lending funnels to improve uptake and user satisfaction.
Key Responsibilities:
- Design and execute growth strategies to improve customer acquisition and retention for digital retail loans.
- Monitor performance metrics and utilize analytics to drive decision-making.
- Collaborate with technology, marketing, and operations teams to ensure product stability and scalability.
- Stay abreast of market trends, customer behavior, and competitor activity to inform innovation.
- Champion agile product development methodologies to enable faster delivery and continuous iteration.
3. Application Support Engineer
Department: Digital Business
Reports To: Core Applications Support Manager
Job Overview:
The Application Support Engineer will be responsible for the maintenance, support, and improvement of core business applications across the bank. The role ensures high availability and performance of mission-critical systems.
Key Responsibilities:
- Provide second and third-level support for banking applications, including troubleshooting and resolution of incidents.
- Ensure uptime, data integrity, and security of applications in line with IT service standards.
- Liaise with vendors for issue escalation and system enhancement.
- Maintain documentation and ensure compliance with change management policies.
- Participate in testing, deployment, and upgrade of application software and patches.
4. Head of Digital Lending, Telcos
Department: LOOP DFS
Reports To: Chief Commercial Officer
Job Overview:
This strategic leadership role will spearhead the bank’s digital lending partnerships with telcos and fintech platforms. The Head of Digital Lending is tasked with expanding NCBA’s digital credit footprint across mobile ecosystems.
Key Responsibilities:
- Lead partnership negotiations, service integration, and performance optimization with mobile network operators.
- Develop innovative mobile lending solutions aligned with market needs and regulatory frameworks.
- Drive growth in customer numbers, loan disbursements, and repayment performance.
- Maintain strong governance around credit risk, pricing models, and collections.
- Foster a data-driven culture for product iteration, credit scoring enhancements, and user experience optimization.
5. Senior Institutional Equities Trader
Department: NCBA Investment Bank
Reports To: Head of Trading
Job Overview:
The role involves executing institutional trades across equity markets, ensuring best execution for clients, and maintaining market intelligence. The trader will also provide advisory to clients on trading strategies and opportunities.
Key Responsibilities:
- Execute equities trades on behalf of institutional clients in line with market regulations and client mandates.
- Provide market insights, technical analysis, and strategy recommendations to institutional clients.
- Maintain trading relationships with brokers, fund managers, and regulators.
- Monitor and report on market trends, trade performance, and pricing efficiency.
- Ensure compliance with trading rules and internal control frameworks.
6. Manager, CSME Recoveries
Department: Credit Risk Management
Reports To: CSME Recoveries Assistant General Manager
Job Overview:
This position focuses on managing the recoveries portfolio within the Commercial & SME segments. The role aims to optimize collections, minimize credit losses, and improve the bank’s asset quality.
Key Responsibilities:
- Develop and implement effective recovery strategies for distressed accounts.
- Monitor and analyze portfolio trends to initiate timely recovery actions.
- Engage with defaulting customers and their guarantors to negotiate repayment plans.
- Work closely with legal, credit, and external recovery agents to enforce recoveries.
- Prepare regular reports on recoveries performance, litigation status, and provisions.
7. Senior Institutional Sales
Department: NCBA Investment Bank Ltd
Reports To: Head of Trading
Job Overview:
This senior role will focus on growing the institutional sales book through client acquisition, relationship management, and cross-selling of investment products.
Key Responsibilities:
- Develop and execute sales strategies targeting pension funds, corporates, insurance companies, and asset managers.
- Conduct regular client meetings, investment briefings, and portfolio reviews.
- Provide tailored investment solutions across equities, fixed income, and structured products.
- Collaborate with the trading desk, research team, and portfolio managers to deliver holistic service.
- Track client satisfaction and proactively address service gaps or product needs.
8. Growth Product Manager, Retail Lending (Duplicate Listing)
Department: Retail Digital Solutions
Reports To: Retail Digital Solutions Head
This is a duplicate of the earlier position and confirms the organization’s strong emphasis on retail lending expansion and digital innovation.
Please refer to Position 2 for the detailed description.
Conclusion
NCBA Group continues to position itself at the forefront of financial innovation, customer centricity, and inclusive banking across the region. Each role above represents a unique opportunity for experienced professionals to contribute meaningfully to a transformative journey. If you are driven by purpose, excellence, and impact, then NCBA invites you to explore and apply for a role aligned with your aspirations.
