Are you an experienced insurance professional with a passion for leadership, growth, and operational excellence? Do you have a proven track record of driving business development and managing high-performing teams within the insurance industry? If so, we invite you to explore an exciting career opportunity as a Branch Manager with one of Kenya’s most respected and innovative general insurance companies.
Our client is a reputable player in the general insurance sector, known for its commitment to service excellence, professionalism, and customer satisfaction. With a strong footprint across the Kenyan market, the company offers a wide array of insurance products tailored to meet the evolving needs of its clients. As the company continues to expand its national presence, it seeks a dedicated and strategic Branch Manager to lead operations, foster business growth, and enhance customer relationships across designated branches.
This position is ideal for a seasoned professional who thrives in a leadership role, has a deep understanding of insurance business dynamics, and is driven by results and people development. The position reports directly to the Head of Business Development and offers a full-time, permanent engagement.
Position: Branch Manager
Location: Open (Any region within Kenya)
Industry: General Insurance
Contract Type: Permanent Employment
Work Schedule: Monday to Friday, 8:00 a.m. – 5:00 p.m.
Reports To: Head of Business Development
Job Purpose
The Branch Manager is responsible for overseeing the full spectrum of branch operations. This includes ensuring operational efficiency, steering strategic sales and business development, managing human resources and training, enforcing company policy, and providing day-to-day leadership. The role is pivotal in achieving branch revenue targets, ensuring customer satisfaction, and aligning local activities with the company’s broader strategic objectives.
Detailed Job Description
The Branch Manager will be expected to execute the following responsibilities effectively:
- Branch Operations Management
- Ensure seamless daily operations of the branch to promote optimal functionality and service delivery.
- Monitor and control workflow within the branch to align with internal processes and client expectations.
- Promote compliance with company regulations and operational procedures.
- Business Development and Sales Strategy
- Lead branch-level business development initiatives by identifying potential markets and sales opportunities.
- Develop and implement growth strategies tailored to local market conditions and aligned with overall corporate goals.
- Establish and drive sales targets for unit managers and Direct Sales Force (DSF) while maintaining focus on quality customer engagement.
- Human Resource Management
- Recruit and assign unit managers, brokers, agents, and members of the DSF to ensure adequate manpower and territory coverage.
- Supervise the onboarding and placement process to ensure new hires are integrated efficiently into their roles.
- Training and Development
- Conduct comprehensive training programs for the DSF and unit managers on selling techniques, customer care, professional conduct, and compliance.
- Organize ongoing capacity building initiatives to empower agents and ensure their consistent contribution to the sales pipeline.
- Leadership and Supervision
- Provide leadership to all branch staff by fostering a culture of accountability, integrity, and high performance.
- Guide and mentor team members to promote career growth, motivation, and organizational loyalty.
- Serve as the branch’s final decision-maker, ensuring prompt resolution of operational and client-related matters.
- Performance Management
- Set specific, measurable goals for the branch and track performance against those objectives.
- Implement and oversee the branch’s performance appraisal system, providing feedback and developmental guidance where needed.
- Policy Enforcement
- Enforce company policies related to cash handling, dress code, customer service, and operational compliance.
- Monitor adherence to ethical conduct and internal procedures to maintain the integrity of branch operations.
- Disciplinary Oversight and Conflict Resolution
- Work in collaboration with departmental heads to manage staff discipline within the framework of the law and company policies.
- Handle grievances and conflicts professionally while fostering a respectful and productive work environment.
- Asset Management and Resource Utilization
- Ensure optimal use and maintenance of company assets and physical infrastructure within the branch.
- Regularly assess asset conditions and ensure timely repairs, servicing, and inventory controls.
- Leave and Attendance Management
- Approve staff leave requests in accordance with operational needs and continuity requirements.
- Maintain attendance records and ensure appropriate staffing levels at all times.
- Interdepartmental Collaboration
- Work closely with departments such as underwriting, claims, finance, and ICT to ensure efficient delivery of services.
- Participate in risk mitigation planning, cross-functional coordination, and strategic planning initiatives.
- Reporting and Advisory
- Prepare and submit periodic performance and operational reports to the Head of Business Development.
- Provide strategic input and advisory insights to aid in policy formulation and corporate planning.
- Additional Duties
- Execute any other tasks and responsibilities as assigned by the Head of Business Development or senior management from time to time.
- Maintain an active role in community engagement and networking to strengthen the company’s local brand and visibility.
Educational Requirements
Candidates must hold the following academic and professional qualifications:
- A minimum of a Bachelor’s Degree in Marketing, Insurance, or a related business field from a recognized university.
- Must be a member of one of the following professional bodies: Insurance Institute of Kenya (IIK), Chartered Insurance Institute (CII), Chartered Institute of Marketing (CIM), Marketing Society of Kenya (MSK), or Kenya Institute of Management (KIM).
- A Postgraduate Diploma in Marketing will be considered an added advantage.
Experience
Applicants must demonstrate a robust career in the insurance or financial services sector with the following:
- At least five (5) years of relevant experience in a sales or branch management role, preferably within a general insurance company.
- Proven leadership in managing multi-functional teams and overseeing operational activities in a dynamic work environment.
- Demonstrated ability to meet or exceed performance targets and handle high-pressure business situations.
Key Skills and Competencies
- Excellent verbal and written communication skills.
- Strong interpersonal and team leadership abilities.
- Financial acumen, especially in planning, budgeting, and resource allocation.
- Analytical thinking and problem-solving prowess.
- Deep knowledge of insurance products, markets, and regulatory environment.
- Capacity to develop and execute effective marketing and sales strategies.
- High attention to detail, professionalism, and a customer-centric mindset.
- Ability to make informed decisions with minimal supervision and ensure full compliance with company policies and ethical standards.
Why Join Us?
This position provides an exceptional opportunity to join a respected organization that values innovation, professional development, and operational excellence. As a Branch Manager, you will have a direct impact on the growth and success of the company by shaping its branch performance and contributing to nationwide business expansion. You will also work with a dedicated team of professionals in a supportive and progressive work environment that encourages learning and career advancement.
Application Process
If your professional journey aligns with this exciting opportunity and you are ready to take on a leadership role in one of Kenya’s premier insurance firms, we welcome your application. Please submit your updated and detailed curriculum vitae via the provided application link no later than July 25, 2025, at 5:00 p.m.
