Jamii Telecommunications Limited (JTL), a leading provider of fiber-optic broadband connectivity in Kenya, continues to play a pivotal role in driving digital transformation and access to reliable internet across the country. With a reputation for cutting-edge technology, quality customer service, and efficient infrastructure deployment, JTL has emerged as a preferred employer for professionals and graduates eager to contribute to Kenya’s tech revolution.
In its latest recruitment drive, JTL is inviting applications from qualified and enthusiastic individuals for various internship and contract positions within its core operations. These roles are designed to nurture talent, promote innovation, and ensure the company sustains high standards of service delivery across the country.
Below is a detailed overview of the available positions, including job responsibilities and application deadlines.
1. Intern – Network Operations
Job Reference: JTL-NCO-I-07-25
Job Type: Internship
Application Deadline: July 25, 2025
Overview:
Jamii Telecommunications Limited is seeking to recruit recent graduates for internship opportunities within the Network Operations Centre (NOC). This department plays a critical role in monitoring, maintaining, and supporting the company’s vast fiber network infrastructure. This internship is ideal for individuals passionate about networks and eager to gain practical, hands-on experience in a live operational environment.
Key Responsibilities:
- Assisting the NOC team in the daily monitoring of network systems for faults, outages, and service degradations.
- Performing basic troubleshooting of network equipment and escalating unresolved issues to the engineering team.
- Documenting incidents, service requests, and changes accurately and in a timely manner.
- Participating in network performance analysis and assisting in the preparation of network reports.
- Learning and supporting network maintenance schedules including software upgrades and preventive maintenance activities.
- Assisting with logging and tracking network issues using JTL’s ticketing system.
- Coordinating with field teams during fault resolution and maintenance operations.
- Gaining exposure to core networking technologies such as routers, switches, optical transmission systems, and management tools.
This internship is tailored for graduates in ICT, Telecommunications, or related fields who have a keen interest in building a career in network engineering and operations.
2. Intern – Customer Care
Job Reference: JTL-CS-I-07-25
Job Type: Internship
Application Deadline: July 25, 2025
Overview:
The Customer Care Department at Jamii Telecommunications Limited offers internship opportunities aimed at nurturing customer service skills in recent graduates. Interns in this department will engage directly with JTL customers, gaining firsthand experience in handling inquiries, resolving service issues, and delivering quality service.
Key Responsibilities:
- Assisting in handling customer inquiries through phone, email, and live chat platforms.
- Supporting the resolution of technical and billing issues in collaboration with internal departments.
- Participating in customer satisfaction initiatives and helping to track customer feedback.
- Learning how to manage CRM (Customer Relationship Management) tools for logging and tracking client interactions.
- Supporting the development and maintenance of knowledge base articles and customer support documentation.
- Assisting in the onboarding of new customers and helping with the processing of service requests.
- Monitoring customer queries and ensuring timely and satisfactory follow-up on all cases.
- Contributing to quality assurance efforts by reviewing customer feedback and recommending improvements.
This internship is ideal for Diploma or Degree graduates in Business, Customer Service, Communications, ICT, or related fields with a passion for customer engagement and relationship management.
3. Fiber Plant Construction Supervisor
Job Reference: JTL-PE-FPCS-07-25
Job Type: Contract
Application Deadline: July 25, 2025
Overview:
JTL is looking to recruit a qualified Fiber Plant Construction Supervisor to oversee the deployment of fiber infrastructure within inside and outside plant (OSP) environments. This role involves supervising contractors, coordinating field work, and ensuring projects are delivered to specification, on time, and within budget. It is ideal for individuals with strong technical, coordination, and leadership abilities.
Key Responsibilities:
- Overseeing the construction and installation of fiber optic networks in both OSP and ISP environments.
- Supervising field teams and contractors to ensure adherence to construction and safety standards.
- Coordinating site surveys and assessments to determine feasibility and project planning.
- Monitoring project timelines, resource utilization, and material requirements.
- Conducting regular inspections and audits of construction works for quality assurance.
- Resolving on-site technical challenges in collaboration with the engineering and planning teams.
- Ensuring compliance with applicable regulations and company standards.
- Preparing site reports, progress updates, and documentation of as-built designs.
- Managing relationships with local authorities, landlords, and vendors to ensure smooth execution of works.
Candidates with experience in civil works, fiber optic construction, or telecom infrastructure rollout are especially encouraged to apply.
4. Account Manager
Job Reference: JTL-SS-AM-07-25
Job Type: Contract
Application Deadline: July 31, 2025
Overview:
Jamii Telecommunications is seeking a dynamic and strategic Account Manager to lead efforts in customer acquisition and relationship management. This role is instrumental in growing JTL’s market share, improving client retention, and increasing revenue through customized service offerings.
Key Responsibilities:
- Building strong relationships with new and existing clients to understand their telecommunications needs.
- Developing tailored solutions that align with customer requirements and JTL’s capabilities.
- Preparing and presenting commercial proposals and service agreements.
- Following up on leads, preparing quotations, and closing business deals.
- Managing account renewals, upselling new services, and ensuring high customer satisfaction.
- Coordinating with internal teams (technical, billing, customer care) to ensure smooth service delivery.
- Maintaining an updated pipeline of opportunities in the CRM system.
- Gathering and analyzing customer feedback to improve product offerings and customer engagement.
- Monitoring market trends and competitor activity to provide strategic input.
- Representing JTL at corporate events, product demos, and customer forums.
This position is best suited for professionals with a background in Sales, Business Development, ICT, or related fields who have a proven track record of achieving sales targets and fostering long-term client relationships.
Why Join Jamii Telecommunications Limited?
At JTL, employees and interns alike are empowered to grow and excel in a dynamic and tech-driven environment. The company offers structured mentorship, hands-on training, and performance-driven career progression. Whether you’re just starting out through an internship or seeking a mid-level contract opportunity, JTL provides the platform to apply your skills, learn from industry experts, and make a tangible impact.
Internship programs at JTL are not just about observation—they are immersive experiences designed to prepare candidates for long-term employment, either at JTL or within the broader ICT and telecommunications ecosystem.
The contract roles, on the other hand, present a unique opportunity to work on transformative projects, contribute to Kenya’s connectivity agenda, and refine your professional capabilities.
How to Apply
For the internship positions (Network Operations and Customer Care), the application deadline is July 25, 2025.
For the contract positions (Fiber Plant Construction Supervisor and Account Manager), the deadlines are as follows:
- Fiber Plant Construction Supervisor: July 25, 2025
- Account Manager: July 31, 2025
Interested and qualified candidates should submit their applications via email or the respective online application portal as indicated by the company.
If applications are to be made online and not by email, click the link below:
