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BRANCH OPERATIONS TEAM MEMBER (BOTM) – NYALI, DIANI, MERU, KISUMU, ELDORET, NANYUKI, NAIVASHA,NAKURU
DUTIES AND RESPONSIBILITIES:
- Maintains a clean, tidy and working counter at all times. Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
- Consistently follows the set Standard Operating Procedures (S.O.Ps) during production.
- Ensuring sufficient supply of products for sale in the counter by doing sufficient back up
- Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification and presenting bills on time and accept payment.
- Cleaning of pots, pans, cutlery, crockery, guest and staff toilets, equipment/machines and sanitization of general kitchen
- Ensure proper waste management by disposing of bins and cleaning of grease traps.
- Assists the barista in charge in running the barista counter and advice the Barista in charge on stock levels
- Doing the daily stock take of counter products at the end of the shift.
- Food preparation, presentation, correct storage and production of the right quality.
QUALIFICATIONS
- Must be a good planner, ability to think and make quick decisions under pressure, strong interpersonal and problem-solving abilities.
- Must have Point Of Sale skills, flexible, a team player, highly responsible & reliable.
- Must be customer-oriented and have excellent customer care technique and application.
- Ability to up sell and inform our guest on new menu product
- Must be result oriented, self-driven, articulate and pro-active.
- In-house training in baristaring and service
- 6 months working experience as a certified Java House Staff. Ability to work under pressure and long hours
