A leading organization in Nairobi is seeking highly skilled, motivated, and experienced professionals to join its dynamic team. With a strong focus on innovation, client service, and digital transformation, the organization offers exciting career paths for individuals who are passionate about technology, customer experience, digital assurance, and financial services.
The following positions are currently open for application:
- Application Systems Support Analyst
- Senior UI/UX Designer
- ICT Auditor – Digital Risk, AI & Data Analytics
- Regional Team Leaders – SACCO Assurance – Retail Life
Each role comes with its own distinct responsibilities and growth opportunities, tailored to attract the best talent in their respective fields. Below is a detailed description of each position:
1. Application Systems Support Analyst – Nairobi
Closing Date: July 25, 2025
As an Application Systems Support Analyst, the successful candidate will play a vital role in ensuring that all enterprise applications perform optimally and meet business expectations. The position focuses on providing technical support, troubleshooting application issues, managing upgrades, and ensuring integration with other systems. This role requires a proactive professional with a strong understanding of enterprise applications, business process flows, and end-user support.
Key Responsibilities:
- Provide first and second-level support for enterprise application systems.
- Monitor application performance and troubleshoot software issues in a timely manner.
- Work closely with software vendors, developers, and internal teams to coordinate application fixes, patches, and upgrades.
- Document application configurations, known issues, and resolutions for future reference.
- Assist with systems integrations and ensure smooth data flow across applications.
- Participate in testing new features, changes, and application enhancements.
- Train end-users and create user manuals to support application adoption and effective use.
- Maintain application security controls and work with the IT security team to enforce policies.
- Support the business during application-related audits and compliance checks.
- Provide feedback to application development teams to improve usability and performance.
2. Senior UI/UX Designer – Nairobi
Closing Date: July 25, 2025
The Senior UI/UX Designer will lead user experience initiatives for digital platforms and product designs. The role calls for a creative and analytical thinker who can translate complex requirements into simple, intuitive interfaces that enhance user satisfaction and functionality. This role is ideal for a candidate with a passion for understanding user behavior and shaping digital experiences that align with customer expectations and business goals.
Key Responsibilities:
- Lead the design and development of high-fidelity wireframes, mockups, and user interfaces for web and mobile applications.
- Conduct user research, persona development, and usability testing to guide design decisions.
- Collaborate with product managers, developers, and stakeholders to define user journeys and product features.
- Design intuitive and aesthetically pleasing interfaces that align with brand guidelines and modern design principles.
- Analyze user feedback and behavioral data to iterate and improve UI/UX elements.
- Stay updated on UI/UX trends, design tools, and best practices to maintain innovative design outputs.
- Create and maintain design systems and reusable UI components for consistency across platforms.
- Present design concepts and rationale to stakeholders and decision-makers.
- Optimize existing interfaces based on performance analytics and user feedback.
- Ensure accessibility standards are met in all digital product designs.
3. ICT Auditor – Digital Risk, AI & Data Analytics – Nairobi
Closing Date: July 25, 2025
This role is focused on strengthening the organization’s ICT governance, digital risk management, and use of advanced analytics to support internal audit and assurance functions. The ICT Auditor will assess the risks and controls related to emerging technologies, including artificial intelligence, big data platforms, and cybersecurity. The successful candidate will have a deep understanding of IT systems and regulatory environments, combined with the analytical rigor to evaluate risks and recommend control improvements.
Key Responsibilities:
- Plan and execute IT and digital risk audits, including reviews of cloud systems, AI platforms, and digital business processes.
- Conduct audits focusing on data privacy, information security, and business continuity.
- Evaluate IT governance frameworks and compliance with relevant standards and policies.
- Use data analytics tools to perform audit testing, detect anomalies, and draw actionable insights.
- Document audit findings, risk assessments, and recommendations for control improvements.
- Work closely with business units to support the implementation of audit recommendations.
- Identify and assess risks associated with the use of AI and machine learning systems.
- Assess the adequacy and effectiveness of security controls across digital systems.
- Review controls on data accuracy, access rights, change management, and system integration.
- Support risk-based audit planning and contribute to the development of audit methodologies that incorporate advanced data techniques.
- Provide advisory support on digital transformation initiatives and technology adoption.
4. Regional Team Leaders – SACCO Assurance – Retail Life – Nairobi
Closing Date: July 25, 2025
The Regional Team Leaders for SACCO Assurance in the Retail Life division will be responsible for driving growth and performance across the assigned region. This role involves strategic leadership, team supervision, and ensuring that SACCO-based insurance solutions are delivered efficiently to clients. The successful candidate will be a seasoned leader with strong experience in sales, insurance distribution, and relationship management in the cooperative sector.
Key Responsibilities:
- Lead a team of sales and distribution officers focused on SACCO-based insurance products.
- Develop regional strategies for business growth, market penetration, and revenue generation.
- Oversee training, performance management, and field supervision of SACCO assurance teams.
- Collaborate with SACCOs and other financial cooperatives to develop customized life assurance solutions.
- Maintain strong working relationships with key stakeholders within the SACCO network.
- Monitor and evaluate regional sales targets, team KPIs, and customer satisfaction metrics.
- Ensure full compliance with regulatory requirements and internal company policies.
- Support product innovation by providing feedback from the field and emerging market needs.
- Conduct market intelligence, competitor analysis, and identify opportunities for growth.
- Represent the organization in SACCO forums, industry events, and policy dialogues.
- Provide leadership and mentorship to ensure high levels of staff motivation and operational efficiency.
- Manage the implementation of strategic initiatives to improve client onboarding, claims management, and customer service.
Each of the positions listed above offers an opportunity to contribute to the advancement of digital systems, customer-centric design, internal risk controls, or inclusive insurance coverage. The organization is keen on attracting professionals who are committed to excellence, adaptable in fast-paced environments, and driven to deliver impact through their work.
How to Apply
Interested candidates are encouraged to submit their applications before the closing date of July 25, 2025. Ensure that your application includes an up-to-date CV and cover letter clearly indicating the position you are applying for.
For further details on how to apply, kindly refer to the organization’s recruitment portal or the official advertisement shared via their careers platform.
Note: Only shortlisted candidates will be contacted. Ensure your contact information is up-to-date and your application is submitted on time.
