Are you looking to grow your career with a forward-thinking, customer-centric financial institution? We are pleased to announce a range of employment opportunities at our Head Office across various departments, including Human Resources, Credit, ICT, Treasury, Shared Services, and Internal Audit. These openings provide a unique chance for skilled professionals to join our dynamic and performance-driven team.
All the roles are offered on an open-ended or fixed-term basis, depending on the nature of the position. The positions range from officer-level to managerial roles, offering diverse growth pathways. We invite qualified individuals to explore the following job opportunities and apply by the respective application deadlines.
1. Human Resources Business Partner
Band/Level: Manager
Department: Human Resources
Contract Terms: Open-Ended
Location: Head Office
Application Deadline: 31 July 2025
Job Description:
The Human Resources Business Partner (HRBP) will act as a strategic advisor to specific business units, aligning business objectives with employees and management. This position serves as a consultant to management on human resource-related issues, working closely with line managers to improve work relationships, increase productivity, and drive performance.
Key Responsibilities:
- Partner with department heads to develop and implement HR strategies that support the overall business plan.
- Provide HR policy guidance and interpretation.
- Manage and resolve complex employee relations issues through effective conflict resolution techniques.
- Analyze HR trends and metrics in partnership with the HR team to develop solutions and programs.
- Identify training needs for departments and participate in evaluation and monitoring of training programs.
- Participate in the development of HR strategies, particularly in performance management, workforce planning, and employee development.
- Foster a culture of continuous improvement, innovation, and agility.
2. Assistant Manager, Credit Collections
Band/Level: Assistant Manager
Department: Credit
Contract Terms: Open-Ended
Location: Head Office
Application Deadline: 25 July 2025
Job Description:
The Assistant Manager, Credit Collections, will support the efficient and effective collection of overdue accounts to minimize credit risk and maintain healthy portfolio performance. The role involves close follow-up on delinquent accounts and coordination with recovery agents.
Key Responsibilities:
- Develop and implement effective debt collection strategies and frameworks.
- Monitor aging reports and follow up with clients on non-performing accounts.
- Ensure compliance with internal credit policies and regulatory requirements.
- Collaborate with legal and external agencies on recovery efforts.
- Prepare and submit periodic collection reports and analyses.
- Provide recommendations on write-offs and provisioning.
- Build relationships with internal and external stakeholders to improve collection efficiency.
3. Senior Officer, Network Technologies
Band/Level: Senior Officer
Department: ICT
Contract Terms: Open-Ended
Location: Head Office
Application Deadline: 25 July 2025
Job Description:
The Senior Officer, Network Technologies, will oversee the design, implementation, management, and troubleshooting of enterprise-wide network infrastructure. This includes ensuring optimal performance, security, and reliability of all network-related systems.
Key Responsibilities:
- Design, configure, and maintain LAN/WAN, internet connectivity, and firewall systems.
- Monitor network performance and troubleshoot connectivity issues.
- Implement network security policies and procedures to safeguard data and infrastructure.
- Manage enterprise switches, routers, and access points.
- Work with vendors on the procurement and implementation of network solutions.
- Provide technical support and training on network-related tools and technologies.
- Ensure documentation and diagrams are up to date for all network infrastructure.
4. Assistant Manager, Internal Audit
Band/Level: Assistant Manager
Department: Internal Audit
Contract Terms: Open-Ended
Location: Head Office
Application Deadline: 25 July 2025
Job Description:
The Assistant Manager, Internal Audit, will support the delivery of an independent, objective assurance and consulting activity designed to add value and improve operations. The position will be responsible for executing audits, identifying risks, and ensuring compliance with internal controls.
Key Responsibilities:
- Plan, execute, and report on internal audits across departments.
- Identify control weaknesses and recommend improvements.
- Assist in the preparation of the annual audit plan.
- Conduct follow-up audits to verify implementation of corrective actions.
- Provide advisory services on risk mitigation and process improvement.
- Collaborate with external auditors and regulatory bodies as necessary.
- Maintain current knowledge of regulatory requirements and internal policies.
5. Senior Officer, Retail Recoveries
Band/Level: Assistant Manager
Department: Credit
Contract Terms: Open-Ended
Location: Head Office
Application Deadline: 25 July 2025
Job Description:
The Senior Officer, Retail Recoveries, will be responsible for overseeing the recovery of non-performing retail loan accounts, including personal and consumer loans. The role involves developing recovery strategies, negotiating settlements, and working closely with collection agents.
Key Responsibilities:
- Manage assigned portfolio of non-performing retail loans.
- Initiate timely recovery actions on defaulted accounts.
- Liaise with debt recovery agents and legal teams for case resolutions.
- Negotiate payment plans and restructuring proposals.
- Maintain accurate recovery records and status reports.
- Recommend accounts for write-off where necessary.
- Work with other departments to develop policies that reduce credit risk.
6. Assistant Manager, Balance Sheet Management
Band/Level: Assistant Manager
Department: Treasury
Contract Terms: Open-Ended
Location: Head Office
Application Deadline: 31 July 2025
Job Description:
The Assistant Manager, Balance Sheet Management, will support the Treasury function by managing asset-liability risk, liquidity, and capital adequacy. The role is integral to optimizing the institution’s balance sheet and ensuring regulatory compliance.
Key Responsibilities:
- Monitor and manage interest rate risk and liquidity risk positions.
- Perform asset-liability management analysis and stress testing.
- Develop and update balance sheet management models and tools.
- Ensure compliance with internal policies and regulatory requirements.
- Prepare ALCO (Asset-Liability Committee) reports and presentations.
- Provide insights to improve capital utilization and funding strategies.
- Work with Finance and Risk to align balance sheet initiatives with strategic objectives.
7. Officer, Facilities Management
Band/Level: Officer
Department: Shared Services
Contract Terms: Fixed-Term
Location: Head Office
Application Deadline: 31 July 2025
Job Description:
The Officer, Facilities Management, will be responsible for the maintenance and operations of the organization’s facilities. This includes physical infrastructure, safety, utilities, and service providers.
Key Responsibilities:
- Oversee daily operations of office facilities and service contracts.
- Coordinate preventive and corrective maintenance schedules.
- Ensure compliance with safety and health standards.
- Monitor building systems including HVAC, lighting, plumbing, and security.
- Manage inventory of office supplies and maintenance equipment.
- Liaise with contractors, vendors, and utility companies.
- Ensure cleanliness and efficient space utilization in all work areas.
8. Officer, Property Sales Advisor
Band/Level: Officer
Department: Collections and Recoveries
Contract Terms: Open-Ended
Location: Head Office
Application Deadline: 31 July 2025
Job Description:
The Officer, Property Sales Advisor, will support the disposal of repossessed or foreclosed properties through coordinated sales strategies. The position ensures optimal return on properties and maintains transparency throughout the sales process.
Key Responsibilities:
- Maintain a portfolio of foreclosed or repossessed properties for sale.
- Market properties to potential buyers through multiple channels.
- Liaise with valuers, legal teams, and real estate agents.
- Manage negotiations and sale agreements with prospective buyers.
- Maintain accurate property sales records and reports.
- Ensure compliance with internal asset disposal policies.
- Support recovery targets by optimizing property sale proceeds.
Each of these roles is a strategic part of the organization’s overall mission to offer sustainable financial services and operational excellence. Successful candidates will have an opportunity to work in a results-oriented environment that rewards professionalism, integrity, and innovation.
We encourage all interested candidates to submit their applications by the respective deadlines. Please ensure your application includes an up-to-date CV and cover letter tailored to the position applied for.
