Amref Health Africa
Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
Job Description
To ensure high standards of cleanliness, hygiene, and orderliness across all guest rooms, public areas, and back-of-house spaces. The Senior Supervisor oversees daily operations, supports the housekeeping team, enforces brand standards, and drives guest satisfaction.
Key Responsibilities:
Operational Supervision:
- Supervise and coordinate the work of housekeeping attendants and team leaders.
- Conduct daily room and public area inspections to ensure quality standards are met.
- Ensure VIP rooms, long-stay guest preferences, and special requests are actioned and followed up.
- Handle any guest complaints or requests related to housekeeping promptly and professionally.
- Support linen and laundry operations in collaboration with relevant supervisors.
Team Management:
- Assist in training, mentoring, and motivating housekeeping staff to maintain high performance and morale.
- Participate in duty rosters, shift scheduling, and attendance management.
- Monitor team grooming and hygiene in line with brand standards.
Health, Safety & Sustainability:
- Ensure compliance with hygiene, safety, and sanitation standards (HACCP, fire safety, PPE usage, etc.).
- Report and follow up on any maintenance or safety issues.
- Support sustainability efforts (water-saving, energy usage, chemical safety).
Administrative Duties:
- Maintain daily reports, inventory logs, and inspection records.
- Monitor housekeeping supplies, equipment, and linen stock levels.
- Participate in departmental meetings and briefings.
Qualifications
- Diploma or Certificate in Housekeeping Operations or Hospitality Management.
- Minimum 3–5 years of housekeeping experience in a hotel or resort, with at least 1–2 years in a supervisory role.
- Experience with PMS systems (Opera, Fidelio) and housekeeping software preferred.
- Good knowledge of cleaning chemicals, tools, and modern housekeeping practices.
Additional Information
Your team and working environment:
- Tight-knit and team oriented.
- Hard-working, engaging and inclusive.
- Attention to detail and hygiene
- Well organised and autonomous
