CIC Insurance Group Plc, a leading cooperative insurer in Kenya and the wider East and Southern Africa region, is inviting dynamic, innovative, and performance-driven professionals to join its growing team. With operations in Kenya, Uganda, South Sudan, and Malawi, CIC is committed to delivering superior insurance and financial services with a focus on cooperative values and customer-centric innovation.
Whether you are a fresh graduate seeking to begin your professional journey or a seasoned expert looking to elevate your career, CIC provides an inclusive and supportive environment where individuals can grow, thrive, and make a tangible impact. The company is currently hiring for several key positions across technology, audit, insurance, and sales functions. Each role presents an opportunity to work with industry leaders, contribute to cutting-edge projects, and be part of a mission-driven organization that values people and performance.
Below is a comprehensive breakdown of the available positions, including responsibilities and role expectations.
1. Agency Manager
Location: Nairobi
Application Deadline: July 28, 2025
Job Description:
The Agency Manager will play a pivotal role in developing, managing, and expanding CIC’s network of financial advisors and insurance agents. The ideal candidate will be responsible for driving business growth through effective recruitment, training, performance management, and motivation of a high-performing sales team.
Key Responsibilities:
- Develop and execute business plans to achieve sales targets and overall agency profitability.
- Recruit, train, and develop financial advisors and agents.
- Monitor team performance and implement strategies for performance improvement.
- Provide leadership, mentorship, and support to ensure team members meet individual and collective goals.
- Build strong relationships with clients to maintain retention and customer satisfaction.
- Conduct regular market intelligence to identify emerging trends, competitors, and growth opportunities.
- Promote CIC’s products and services while ensuring compliance with internal policies and regulatory guidelines.
- Prepare timely performance and sales reports to guide strategic decision-making.
2. Software Developer
Location: Nairobi
Application Deadline: July 29, 2025
Job Description:
The Software Developer will be responsible for designing, coding, testing, and maintaining software applications that enhance CIC’s operational capabilities and customer experience. This role requires a passion for technology, problem-solving skills, and the ability to deliver high-quality software solutions within deadlines.
Key Responsibilities:
- Develop and maintain scalable web and mobile applications.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Ensure software quality through unit and integration testing.
- Debug and resolve technical issues across platforms and devices.
- Optimize application performance and enhance user experience.
- Document software development processes and maintain version control.
- Ensure compliance with coding standards, security requirements, and data protection policies.
- Continuously explore and implement emerging technologies to improve business efficiency.
3. Application Systems Support Analyst
Location: Nairobi
Application Deadline: July 25, 2025
Job Description:
The Application Systems Support Analyst will provide day-to-day technical support for core business applications and systems. The analyst will troubleshoot issues, implement upgrades, and liaise with vendors and internal users to ensure seamless system operations.
Key Responsibilities:
- Monitor the performance of business-critical applications and proactively address issues.
- Serve as the first point of contact for application-related support requests.
- Work with internal teams and vendors to install updates and patches.
- Maintain system documentation, including configuration, support logs, and change management records.
- Train and support users on application functionality and enhancements.
- Perform regular system checks and backups to prevent data loss and service interruptions.
- Analyze system logs and provide insights for improving stability and performance.
- Participate in testing new applications or upgrades before deployment.
4. Senior UI/UX Designer
Location: Nairobi
Application Deadline: July 25, 2025
Job Description:
The Senior UI/UX Designer will lead the development of user-centered design solutions for CIC’s digital platforms. The role focuses on improving the usability, accessibility, and aesthetic appeal of applications and systems, ensuring intuitive and engaging user experiences.
Key Responsibilities:
- Collaborate with stakeholders to understand user needs, product requirements, and business goals.
- Conduct user research, persona development, and usability testing.
- Design wireframes, user flows, prototypes, and high-fidelity visual designs.
- Create design systems, UI components, and interaction patterns.
- Work closely with software developers to implement responsive and adaptive designs.
- Continuously iterate design solutions based on user feedback and analytics.
- Ensure consistency of brand and interface design across all digital touchpoints.
- Advocate for user-centered design principles within the organization.
5. ICT Auditor – Digital Risk, AI & Data Analytics
Location: Nairobi
Application Deadline: July 25, 2025
Job Description:
The ICT Auditor will be instrumental in conducting audits focusing on digital risk, data analytics, and emerging technologies including Artificial Intelligence. This role ensures that the organization maintains effective internal controls, data security, and governance over its technology assets.
Key Responsibilities:
- Plan and execute ICT audits in line with the internal audit plan and regulatory requirements.
- Assess risks associated with digital systems, AI tools, data analytics, and cybersecurity.
- Evaluate controls over information systems, including access control, data integrity, and system development.
- Recommend improvements to mitigate IT risks and enhance process efficiency.
- Use data analytics tools to identify anomalies, trends, and control weaknesses.
- Prepare detailed audit reports with clear findings, risks, and action plans.
- Collaborate with IT, risk management, and compliance teams to address identified issues.
- Stay updated on evolving ICT risks, regulations, and audit best practices.
6. Regional Team Leaders – SACCO Assurance – Retail Life
Location: Nairobi
Application Deadline: July 25, 2025
Job Description:
The Regional Team Leaders will oversee business development efforts within the SACCO assurance and retail life insurance segments. This role involves managing field operations, coordinating sales agents, and ensuring customer satisfaction and revenue growth.
Key Responsibilities:
- Lead regional sales teams in promoting life insurance and SACCO assurance products.
- Develop and execute regional strategies to drive customer acquisition and retention.
- Establish and maintain relationships with SACCOs, cooperatives, and community organizations.
- Monitor sales performance and provide mentorship to team members.
- Coordinate with underwriting, claims, and policy administration teams to resolve customer issues.
- Organize marketing activities and awareness campaigns to boost product uptake.
- Compile regional reports and contribute to strategic planning at the national level.
- Ensure compliance with insurance regulations and company standards in all regional operations.
Why Join CIC Insurance Group Plc?
CIC is not just an employer—it is a place where innovation meets opportunity. As part of the CIC team, you will benefit from:
- A collaborative and inclusive work environment
- Opportunities for continuous learning and career advancement
- Exposure to a wide regional footprint across East and Southern Africa
- Competitive compensation and benefits packages
- A culture anchored in integrity, excellence, and cooperative values
Whether you are shaping customer experiences through technology, driving financial inclusion through innovative products, or safeguarding digital integrity through audit, CIC offers a platform to make meaningful contributions while advancing your career.
How to Apply:
To explore these exciting opportunities and submit your application, please visit the CIC Insurance Group careers page via the link below:
