Are you looking to elevate your career in a dynamic, fast-paced, and impact-driven financial institution? A reputable and growth-focused banking institution is seeking talented, results-driven, and service-oriented professionals to join various departments across the organization. With openings ranging from sales and relationship management to human resources, ICT, treasury, project management, credit, and audit, this recruitment drive offers exciting prospects for candidates at different stages in their professional journeys.
Successful candidates will be joining a forward-looking financial entity committed to excellence, customer satisfaction, and continuous innovation. These roles are spread across multiple locations, including Kisumu, Nairobi, the Pwani regions, and the Head Office. All positions require individuals with a strong work ethic, problem-solving abilities, and a commitment to supporting the institution’s strategic goals.
Detailed below are the job descriptions for each open position. Please review and apply before the respective closing dates.
1. Direct Sales Representative
Band/Level: Direct Sales Representative
Department: Consumer Banking
Contract Terms: Fixed Term Contract
Location: Kisumu, Nairobi, and Pwani Regions
Expiry Date: 06 August 2025
Job Description
The Direct Sales Representative will be responsible for acquiring new customers and selling the institution’s retail banking products and services. This includes deposit accounts, loans, cards, and digital banking solutions. The role is field-based, requiring the ability to actively scout for potential clients, perform product presentations, and close sales in high-traffic areas.
Key Responsibilities
- Generate leads and proactively prospect for new business in assigned regions
- Present, promote, and sell banking products using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of potential customers
- Establish, develop, and maintain positive business and customer relationships
- Reach agreed-upon sales targets within schedule
- Coordinate sales efforts with team members and other departments
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback and training
2. Assistant Relationship Manager, Workplace Banking
Band/Level: Assistant Manager
Department: Consumer Banking
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 06 August 2025
Job Description
The Assistant Relationship Manager, Workplace Banking, will support the implementation and execution of workplace banking strategies by onboarding new corporate clients and managing existing relationships. The role entails customizing financial solutions, conducting financial wellness clinics, and ensuring client satisfaction.
Key Responsibilities
- Identify and grow workplace banking opportunities within assigned portfolios
- Provide tailored financial advisory to employees of partner institutions
- Coordinate with corporate relationship teams to ensure alignment of strategies
- Monitor account performance and ensure service delivery levels are met
- Drive cross-selling and up-selling initiatives
- Conduct regular client visits and wellness programs
3. Human Resources Business Partner
Band/Level: Manager
Department: Human Resources
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 31 July 2025
Job Description
The Human Resources Business Partner will work closely with business units to align human capital strategies with organizational goals. The role includes providing consultative HR support in areas such as recruitment, performance management, learning and development, succession planning, and employee engagement.
Key Responsibilities
- Partner with business leaders to develop workforce plans
- Facilitate talent acquisition and onboarding
- Manage performance cycles and provide coaching support
- Support employee relations and ensure policy compliance
- Analyze HR metrics to guide strategic decisions
- Champion employee engagement and diversity initiatives
4. Assistant Manager – IT Business Projects (Re-advertised)
Band/Level: Assistant Manager
Department: Project Management
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 06 August 2025
Job Description
The Assistant Manager for IT Business Projects will lead and manage strategic IT projects across departments, ensuring timely delivery, budget adherence, and alignment with business objectives.
Key Responsibilities
- Develop and manage detailed project plans and documentation
- Coordinate internal resources and third parties for execution
- Track project progress and adjust schedules as needed
- Conduct project risk assessments and implement mitigation strategies
- Provide regular updates to stakeholders
- Ensure technical feasibility of project implementations
5. Assistant Manager, Credit Collections
Band/Level: Assistant Manager
Department: Credit
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 25 July 2025
Job Description
This role is responsible for overseeing the collections strategy and ensuring that non-performing loans are recovered within set timelines. The officer will support case assessments, negotiations, restructuring, and legal escalations.
Key Responsibilities
- Develop and execute recovery plans for delinquent accounts
- Negotiate repayment plans with customers
- Coordinate with legal teams for litigation and asset recovery
- Monitor and report on collections performance metrics
- Maintain updated records of interactions and payment agreements
- Recommend account restructuring where appropriate
6. Senior Officer, Network Technologies
Band/Level: Senior Officer
Department: ICT
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 25 July 2025
Job Description
The Senior Officer, Network Technologies, will manage and maintain the organization’s data communication infrastructure, ensuring availability, reliability, and security of all networking services.
Key Responsibilities
- Install, configure, and maintain LAN, WAN, VPN, and firewall systems
- Conduct regular network performance assessments and optimizations
- Troubleshoot network-related issues and provide timely solutions
- Implement network security protocols and disaster recovery strategies
- Document network infrastructure and changes
- Support network expansion and technology upgrades
7. Assistant Manager, Internal Audit
Band/Level: Assistant Manager
Department: Internal Audit
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 25 July 2025
Job Description
This role supports the delivery of independent assurance by conducting audits, risk assessments, and reviews of internal controls. The goal is to improve operations, add value, and ensure compliance with internal and external regulations.
Key Responsibilities
- Develop audit plans and conduct risk-based audits
- Evaluate internal controls and recommend improvements
- Prepare detailed audit reports and present findings to management
- Follow up on audit recommendations and ensure implementation
- Maintain audit records in line with regulatory requirements
- Support external audits and regulatory inspections
8. Senior Officer, Retail Recoveries
Band/Level: Assistant Manager
Department: Credit
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 25 July 2025
Job Description
The Senior Officer will manage recovery processes for retail loan accounts in arrears. The role requires high-level negotiation and customer engagement to reduce the bank’s exposure to losses.
Key Responsibilities
- Maintain and manage portfolios of delinquent retail accounts
- Communicate with customers on overdue balances
- Coordinate external debt collection agencies
- Monitor repayment agreements and initiate follow-up actions
- Provide data-driven recommendations for recovery strategies
9. Assistant Manager, Balance Sheet Management
Band/Level: Assistant Manager
Department: Treasury
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 31 July 2025
Job Description
The Assistant Manager in Balance Sheet Management will optimize asset and liability mix to ensure liquidity, profitability, and risk compliance. The role plays a critical part in the institution’s treasury and financial planning operations.
Key Responsibilities
- Monitor and report on balance sheet components
- Support formulation of liquidity and capital strategies
- Conduct scenario analyses and stress testing
- Ensure compliance with regulatory ratios
- Collaborate with other departments on funding strategies
10. Officer, Facilities Management
Band/Level: Officer
Department: Shared Services
Contract Terms: Fixed Term
Location: Head Office
Expiry Date: 31 July 2025
Job Description
The Facilities Management Officer ensures that all physical infrastructure and assets are maintained, safe, and compliant with health and safety regulations.
Key Responsibilities
- Oversee maintenance of buildings and office utilities
- Coordinate service providers and maintenance contracts
- Conduct regular facility inspections and address issues promptly
- Support office relocations and space planning
- Ensure all facilities meet safety, environmental, and regulatory standards
11. Officer, Property Sales Advisor
Band/Level: Officer
Department: Collections and Recoveries
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 31 July 2025
Job Description
The Property Sales Advisor will lead efforts to dispose of repossessed and bank-owned properties. The position requires experience in real estate sales and strong client relationship management.
Key Responsibilities
- Prepare marketing and sales strategies for repossessed properties
- Conduct property showings and buyer negotiations
- Liaise with legal and valuation professionals
- Maintain updated listings and sales documentation
- Achieve monthly and quarterly sales targets
- Provide post-sale support to clients and internal stakeholders
These diverse vacancies represent a unique chance to contribute to the growth and operational excellence of a well-established financial institution. Whether you are a sales-oriented individual, a tech enthusiast, a credit analyst, or a human resources strategist, there is an opportunity that fits your skillset and career path.
Qualified and interested candidates are encouraged to submit their applications before the respective deadlines.
