Sidian Bank is pleased to announce a range of exciting employment opportunities within its dynamic and growing organization. As part of our commitment to building a high-performance culture and delivering excellence in financial services, we are seeking talented, passionate, and result-oriented individuals to fill various positions in our Credit Risk Management and Branch Banking departments.
Sidian Bank is a leading commercial bank in Kenya, known for its innovation in financial products, customer-centric approach, and commitment to empowering entrepreneurs, SMEs, and retail clients. As a people-first institution, we provide an enabling work environment, opportunities for professional growth, and the tools to drive personal and team success.
Please note that Sidian Bank does not charge any fee at any stage of the recruitment process. Our official HR email is [email protected]. Applicants are advised to beware of fraudsters posing as recruiters.
Below are the available career opportunities, complete with job descriptions and application deadlines.
1. Senior Officer – Early Collections
Department: Credit Risk Management
Reports to: Manager – Early Collections
Application Deadline: 5th August 2025
Job Description:
The Senior Officer – Early Collections will be responsible for managing and executing early-stage collections for the bank’s credit portfolio. This role is key in supporting risk management and maintaining high-quality performing assets.
Key Responsibilities:
- Implement the early collections strategy by initiating proactive measures to recover overdue accounts.
- Monitor delinquent accounts and develop action plans to resolve them before they progress to late-stage collections.
- Liaise with relationship managers and branch teams to support prompt resolution of overdue accounts.
- Review and maintain daily, weekly, and monthly reports on collection activities and portfolio performance.
- Follow up with clients through calls, emails, and letters to ensure timely repayments.
- Recommend accounts for restructuring or legal recovery where necessary.
- Ensure compliance with all applicable policies, procedures, and regulatory guidelines in collections.
- Provide input into portfolio monitoring and recommend preventive measures.
2. Manager – Mortgage
Department: Branch Banking
Reports to: Head – Branch Banking
Application Deadline: 3rd August 2025
Job Description:
The Manager – Mortgage will spearhead the growth and management of the mortgage business. The role entails developing mortgage products, driving sales, and maintaining high service standards to enhance client satisfaction and portfolio profitability.
Key Responsibilities:
- Lead and oversee the mortgage function across all branches.
- Develop and execute a strategic plan to grow the mortgage portfolio.
- Conduct market analysis and competitor benchmarking to improve product offerings.
- Support branches in the generation and conversion of mortgage leads.
- Build relationships with real estate developers, agents, and other key stakeholders.
- Monitor the performance of the mortgage portfolio and manage associated risks.
- Ensure adherence to mortgage policies, regulatory requirements, and credit guidelines.
- Facilitate training for branch staff to strengthen mortgage sales competencies.
- Prepare periodic reports on mortgage performance for management review.
3. Officer – Mortgage
Department: Branch Banking
Reports to: Manager – Mortgage
Application Deadline: 3rd August 2025
Job Description:
The Officer – Mortgage will support the implementation of mortgage strategies by sourcing business, coordinating loan applications, and providing excellent customer service to mortgage clients.
Key Responsibilities:
- Actively market the bank’s mortgage products to new and existing customers.
- Assist clients through the application process, ensuring documentation and eligibility criteria are met.
- Collaborate with credit and legal departments to facilitate timely disbursement of mortgage loans.
- Conduct site visits and property evaluations where necessary.
- Maintain strong relationships with real estate developers and property valuers.
- Monitor and follow up on pipeline mortgage business to ensure timely conversion.
- Provide after-sales service and support to mortgage clients.
- Prepare reports on sales activity and customer feedback.
4. Sales Representative
Department: Branch Banking
Reports to: Branch Manager
Application Deadline: 31st July 2025
Job Description:
The Sales Representative will be responsible for generating new business by promoting the bank’s retail and SME products and services, providing clients with financial solutions, and contributing to branch performance.
Key Responsibilities:
- Identify and pursue sales leads within assigned market segments.
- Cross-sell banking products including savings accounts, loans, insurance, and digital banking solutions.
- Develop and maintain strong relationships with customers to ensure repeat business.
- Meet set sales targets and provide daily reports on sales activities.
- Educate customers on banking processes, eligibility, and benefits.
- Organize marketing campaigns and participate in activations.
- Provide feedback on market trends and customer needs to support product development.
- Maintain accurate and up-to-date customer records.
5. Relationship Manager – Coast Region
Department: Branch Banking
Reports to: Branch Manager
Application Deadline: 31st July 2025
Job Description:
The Relationship Manager – Coast Region will manage a portfolio of high-value clients by offering tailored banking solutions, growing the book, and enhancing customer satisfaction in the Coast region.
Key Responsibilities:
- Acquire and manage corporate, SME, and individual client relationships.
- Provide financial advisory and credit solutions tailored to client needs.
- Conduct client visits and relationship reviews to ensure portfolio health.
- Develop strategies to deepen wallet share and enhance customer loyalty.
- Drive revenue growth through up-selling and cross-selling opportunities.
- Monitor client credit performance and manage portfolio risk.
- Collaborate with internal departments for smooth service delivery.
- Prepare call reports and update CRM systems with client engagement data.
6. Relationship Manager – Nairobi Region
Department: Branch Banking
Reports to: Branch Manager
Application Deadline: 31st July 2025
Job Description:
The Relationship Manager – Nairobi Region will be tasked with managing and expanding business relationships within the Nairobi metropolitan area, ensuring growth in both liability and asset products.
Key Responsibilities:
- Acquire new customers and grow the existing portfolio through relationship management.
- Conduct financial needs analysis for individual and institutional clients.
- Structure competitive banking solutions and negotiate terms.
- Monitor account performance and ensure client satisfaction.
- Analyze market intelligence to identify new business opportunities.
- Work closely with branch operations and credit teams to facilitate service delivery.
- Attend networking and client events to promote the bank’s services.
- Maintain compliance with internal policies and banking regulations.
7. Branch Manager – Coast Region
Department: Branch Banking
Reports to: Head – Branches
Application Deadline: 31st July 2025
Job Description:
The Branch Manager – Coast Region will be responsible for the overall management of branch operations, customer service, staff performance, and business development within the assigned location in the Coast Region.
Key Responsibilities:
- Drive branch profitability by achieving business targets in liabilities, assets, and non-funded income.
- Supervise day-to-day operations to ensure efficiency and compliance.
- Lead and develop a high-performing team through coaching and mentorship.
- Ensure outstanding customer service and effective problem resolution.
- Manage credit quality by supporting proper loan origination, monitoring, and recovery.
- Implement marketing activities to grow brand visibility and market share.
- Prepare and submit regular performance reports to senior management.
- Uphold the bank’s values and ensure adherence to ethical banking practices.
8. Branch Manager – Nairobi Region
Department: Branch Banking
Reports to: Head – Branch Banking
Application Deadline: 31st July 2025
Job Description:
The Branch Manager – Nairobi Region will oversee operations, sales, and customer service in the designated branch in Nairobi. The role requires strategic leadership, business acumen, and strong people management skills.
Key Responsibilities:
- Manage the branch to meet business growth targets in both liabilities and lending.
- Promote a strong service culture and ensure an excellent customer experience.
- Lead, inspire, and evaluate branch staff to achieve high performance.
- Monitor operational risk, credit risk, and regulatory compliance.
- Strengthen the branch’s market presence through community engagement and partnerships.
- Coordinate with other departments to meet client expectations and resolve service gaps.
- Analyze branch performance metrics and implement performance improvement plans.
- Ensure adherence to internal controls and audit recommendations.
Sidian Bank is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of gender, age, disability, or background.
If you are ready to join a progressive, ambitious, and forward-thinking financial institution, explore your preferred role and submit your application through the respective job portal.
