Poa! Internet is revolutionizing internet access across Kenya and beyond. Since our inception in 2014, we have remained committed to our vision: Internet in every home in Africa. Our journey is fueled by the desire to bridge the digital divide and enable low-income communities to access affordable, reliable internet services. With headquarters in Nairobi, our team is made up of passionate, resilient, and mission-driven individuals working tirelessly to make digital inclusion a reality for all.
As we expand rapidly to cover more regions in Kenya and set the stage for our continental footprint, we are actively seeking values-driven professionals to join our vibrant Commercial Department. We currently have an opening for a highly motivated and experienced Agency Sales Manager who will play a pivotal role in scaling our Agency Business Model within designated territories.
If you are a results-oriented leader with strong people management skills, commercial acumen, and the drive to succeed in a fast-paced and customer-centric environment, then this is your opportunity to grow with one of the most dynamic and impactful Internet Service Providers (ISPs) in Africa.
About Poa! Internet
At Poa, our culture is rooted in values we live by daily. These are embodied in the acronym We CONNECT:
- Create a better world for the people we serve
- Open our eyes to problems and opportunities
- Never stop learning, never stop moving forward
- Name it, own it, solve it
- Engage with the bigger picture even in details
- Care about each other
- Tujienjoy kazini – enjoy our work while delivering results
These values guide our interactions, shape our decisions, and inspire us to deliver digital transformation at the grassroots.
Position: Agency Sales Manager
Department: Commercial
Location: Nairobi, Kenya
Job Type: Full-time
Application Deadline: Open until filled
Posted on: July 23, 2025
Role Overview
The Agency Sales Manager will be responsible for managing designated territories under Poa’s Agency Business Model. The position involves overseeing a high-performing team of 7 to 12 Trade Development Representatives (TDRs) and up to 350 active indirect commission-based sales agents.
You will be tasked with achieving consistent business growth through effective sales strategies, market expansion, operational oversight, and team leadership. This is a highly hands-on role that requires tactical execution, people management, strategic thinking, and a relentless commitment to exceeding sales targets and improving customer experience.
Key Responsibilities
- Sales Growth & Market Expansion
- Deliver consistent monthly sales growth by implementing sales strategies tailored to local market conditions.
- Expand the market footprint within assigned territories to drive increased reach and revenue.
- Identify high-potential zones and collaborate with cross-functional teams to maximize sales performance.
- Recruitment & Onboarding
- Lead the recruitment and onboarding of new Trade Development Representatives and commission-based agents.
- Ensure new hires understand the Poa! business model, product offering, and sales expectations.
- Maintain the manpower levels required to meet territorial sales goals as outlined in the approved plan.
- Performance Management & Training
- Conduct regular performance assessments and analyses to identify skill gaps and growth opportunities.
- Design and implement performance improvement plans for underperformers, while celebrating high achievers.
- Facilitate weekly training and coaching sessions to build technical product knowledge and sharpen sales techniques.
- Customer-Centric Selling, Market Adaptability & Retention
- Advocate for a customer-first approach to selling by embedding empathy, understanding, and responsiveness in all sales interactions.
- Enable teams to adapt quickly to market changes and customer needs while staying focused on long-term goals.
- Monitor customer churn trends and deploy proactive retention strategies through feedback analysis and targeted customer engagements.
- Operational Leadership & Reporting
- Ensure operational excellence by coordinating day-to-day field activities, setting weekly targets, and facilitating route planning.
- Host weekly and monthly sales meetings to review performance metrics, address challenges, and realign strategies.
- Compile detailed reports on team productivity, sales outcomes, and agent engagement for senior leadership.
- Sales & Marketing Alignment
- Work collaboratively with the Marketing team to develop and execute local campaigns, promotions, and activations.
- Provide feedback on campaign performance and return on investment (ROI), while managing budgets allocated for territory marketing activities.
- Culture & Customer Focus
- Foster a culture of accountability, inclusion, and continuous improvement among team members.
- Lead by example in upholding Poa’s values and maintaining a positive work environment that prioritizes employee well-being and customer satisfaction.
Key Competencies
To succeed in this role, the candidate must demonstrate the following core competencies:
- Team Leadership: Ability to manage diverse team dynamics under pressure and inspire peak performance.
- Strategic Sales Execution: Proven capacity to develop, implement, and refine sales strategies that generate consistent results.
- Experience in Commission Sales Models: Prior hands-on experience managing commission-only sales teams with a track record of building, motivating, and retaining agents.
- Data-Driven Performance Management: Proficiency in analyzing sales and operational data to track KPIs and make informed decisions.
- Communication and Interpersonal Skills: Excellent verbal and written communication abilities with the capacity to influence and collaborate effectively across teams.
- Resilience and Agility: Willingness to roll up sleeves and engage directly with agents and customers on the ground, particularly in underserved areas.
- Customer Relations and Territory Oversight: Knowledge of customer relationship management systems and best practices for sales reporting and territory tracking.
Educational Background
- A Bachelor’s degree in Business, Sales, Marketing, or a related field is required.
- An MBA or equivalent advanced qualification is an added advantage.
Mandatory Experience
- Minimum of 4 years of progressive experience in sales and sales management.
- Strong experience managing teams within commission-only agent business models at a managerial level.
Why Join Poa! Internet?
Poa! is more than just a workplace—it is a mission-driven organization with tangible societal impact. As an Agency Sales Manager, you will be a key player in scaling affordable internet to homes that need it most, while growing your career in one of the most dynamic sectors in Africa. Here’s what you can expect:
- Competitive Compensation: Attractive monthly salary with additional benefits.
- Comprehensive Benefits Package: Includes medical cover, airtime allowance, home WiFi allowance, and annual training allowance.
- Professional Development: Dedicated resources for ongoing training and career growth opportunities.
- Supportive Work Culture: Join a dynamic, inclusive, and collaborative team environment.
- Impactful Work: Be part of a company that is transforming lives through digital empowerment.
Equal Opportunity Employer
Poa! Internet is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We strongly encourage women and persons with disabilities (PWDs) to apply.
Ready to Apply?
If you meet the above criteria and are passionate about making a difference in people’s lives through technology, we invite you to apply for the Agency Sales Manager role today.
