Sun King, a global pioneer in off-grid solar energy solutions, is calling on qualified, experienced, and passionate professionals to apply for the position of Fraud Analyst based in Nairobi, Kenya. This is an exceptional opportunity to contribute to the integrity of a transformative enterprise that brings clean, reliable, and affordable energy to millions across Africa and Asia.
With more than 20 million households served through its innovative Pay-As-You-Go (PAYGO) solar energy solutions, Sun King is at the forefront of redefining energy access. The company’s extensive last-mile distribution network, robust financial technology infrastructure, and commitment to sustainable development have made it a trusted energy provider for communities without access to conventional electricity.
As the organization grows, so does the need to protect its systems, customers, and assets from emerging threats. The Fraud Analyst role is pivotal in achieving this goal — providing data-driven fraud detection, leading investigations, and implementing strategies that ensure operational integrity and customer confidence.
If you are driven by purpose, skilled in fraud analytics, and eager to work in a fast-paced, innovation-driven environment, then this opportunity may be the ideal next step in your professional journey.
Position Title: Fraud Analyst
Department: Corporate Risk
Location: Nairobi, Kenya
Employment Type: Permanent – Full Time
Workplace Type: Onsite
Reporting To: Fraud Manager – Kenya
Application Deadline: Open as of July 23, 2025
Job Overview
The Fraud Analyst will play a central role in Sun King’s Risk and Credit team, focusing on identifying, analyzing, and mitigating fraudulent activity across the company’s PAYGO products and digital systems. Fraudulent activity may include identity theft, device tampering, payment manipulation, and deceptive field practices.
This is a multidisciplinary position requiring a blend of data analysis, investigative fieldwork, interdepartmental collaboration, and community engagement. The ideal candidate will have prior experience with fraud detection within PAYGO environments or financial services and possess strong analytical and communication skills.
Key Responsibilities
1. Fraud Detection and Analysis
- Continuously monitor sales data and customer transactions for anomalies, inconsistencies, or suspicious trends.
- Utilize investigative and analytic tools to map and identify fraud patterns affecting PAYGO products and systems.
- Design and refine fraud indicators and early warning models to improve detection and alert capabilities.
- Track key fraud metrics and KPIs and maintain dashboards for internal reporting.
2. Fraud Investigations and Field Verification
- Conduct field-level investigations to verify customer identity, report tampering incidents, and confirm product installations.
- Interview stakeholders including customers, agents, and sales representatives to collect evidence and corroborate claims.
- Determine instances of impersonation or asset misuse and assess the condition and location of suspect products.
- Recommend asset recovery or legal actions where fraud is substantiated.
3. Collaboration and Stakeholder Engagement
- Work closely with customer service, sales, operations, and technology teams to address fraud-related vulnerabilities.
- Coordinate with external partners, including private security firms and local law enforcement, to investigate and resolve fraud incidents.
- Establish relationships with community leaders and local influencers to foster intelligence sharing and risk prevention at the grassroots level.
- Share fraud trends and findings with internal teams to enhance product design and customer onboarding processes.
4. Preventative Measures and Training
- Propose improvements to business systems and procedures to strengthen fraud prevention.
- Lead internal workshops and create awareness campaigns to educate staff and agents on identifying and reporting fraud.
- Contribute to fraud-related policy development and ensure compliance with both internal standards and legal frameworks.
- Participate in scenario-based drills and simulations to prepare for complex or widespread fraud attempts.
5. Reporting and Documentation
- Produce detailed case reports outlining the scope, evidence, conclusions, and recommended actions for each investigation.
- Maintain meticulous digital records of fraud reports, case files, outcomes, and recovery efforts.
- Provide periodic updates to the Fraud Manager and contribute to risk review meetings with leadership.
- Assist in compiling quarterly and annual fraud reports for internal audits and external stakeholders.
Desired Qualifications and Experience
- A Diploma or Bachelor’s degree in Criminal Justice, Criminology, Security Studies, Risk Management, or other relevant fields.
- Professional certifications such as Certified Fraud Examiner (CFE), Criminal Investigation, or Data Analytics are advantageous.
- At least 3 years of experience in fraud detection or investigation, preferably within PAYGO, mobile money, or financial service environments.
- Knowledge of solar energy products or off-grid energy systems will be highly valued.
- Willingness to travel extensively to remote regions for field verifications and fraud mitigation efforts.
Personal Attributes
- Excellent written and oral communication skills for engaging with stakeholders at various levels.
- Analytical thinker with the ability to interpret data trends and convert findings into actionable strategies.
- High levels of integrity, confidentiality, and ethical responsibility in handling sensitive information.
- Capable of managing complex investigations independently while maintaining thorough documentation.
- Emotionally intelligent with strong interpersonal skills to manage interviews and team dynamics.
- Organized, resourceful, and results-oriented with the ability to juggle multiple cases simultaneously.
What Sun King Offers
1. Career Growth Opportunities
At Sun King, you will be part of a high-growth, mission-driven organization that is committed to your professional development. Clear career progression frameworks and mentorship programs ensure that your contributions are recognized and rewarded.
2. A Collaborative Work Environment
Join a diverse and inclusive team of professionals who are driven by purpose and innovation. You will be part of cross-functional projects that span different geographies and specialties, creating space for learning and mutual growth.
3. Global Experience
With operations in over 12 countries across Africa and Asia, Sun King provides unparalleled opportunities for cross-cultural exposure and professional enrichment.
4. Continuous Learning
Access Sun King’s internal training platforms and leadership development programs designed to enhance your investigative, analytical, and leadership skills.
5. Inclusive Culture
Sun King fosters a work environment that respects and celebrates diversity. From hiring practices to leadership pipelines, the organization is committed to building equitable systems that support all employees.
Why This Role Matters
Fraud in the PAYGO ecosystem not only undermines revenue and operations but also erodes the trust of customers who rely on Sun King’s energy solutions for daily life. As digital payment systems become more complex and widely used, the sophistication of fraud attempts increases.
This is where the Fraud Analyst plays a vital role — standing on the frontlines to protect both the business and the communities it serves. You will be the go-to expert for identifying vulnerabilities, interpreting digital footprints, executing field investigations, and initiating change that safeguards Sun King’s mission and values.
Your work will contribute to more secure systems, better customer experiences, and sustainable business practices. Most importantly, you’ll help ensure that solar energy remains accessible, trustworthy, and resilient in the face of evolving threats.
About Sun King
Sun King is a global leader in the design, manufacture, and distribution of off-grid solar home systems. With a customer-first approach and a commitment to innovation, the company has brought reliable and affordable solar energy solutions to over 20 million households across 40 countries.
The company’s PAYGO model allows low-income customers to acquire solar-powered lighting, mobile charging, fans, TVs, and refrigerators through micro-payments made via mobile money platforms. This has resulted in over 650,000 digital transactions per day, improved educational outcomes, and enhanced livelihoods for millions.
Sun King also reduces carbon emissions by enabling households to move away from kerosene and diesel. Over $4 billion in fuel savings have been realized by customers since the company’s inception.
With 2,800 full-time employees and 28,000 sales agents worldwide — including a workforce that is 44% women — Sun King is not only a clean energy company but also a beacon of inclusion, sustainability, and economic empowerment.
As Sun King expands into electric mobility, clean cooking, and digital media solutions, its vision remains consistent: to power brighter lives through innovation and access.
How to Apply
Interested candidates who meet the qualifications and are inspired by Sun King’s mission are invited to apply through the official recruitment portal.
