Branch Support – Nairobi, Nairobi
Internal Applicants only
The position is responsible for managing and supervising Branch cash services including Line Tellers, Merchant Tellers, Branch ATMs, cash repatriation, transaction authorization, staff training and conducting surprise checks to ensure that customers get the best in terms of service delivery in accordance to the Bank’s policy, procedures and guidelines. This is done in addition to ensuring that the Branch maintains optimum level of cash in liaison with the Central Cash department.
Primary Responsibilities:
- Authorize teller vouchers within authorized limits in the Core Banking System as they are being processed.
- Reconcile cash at the end of the day through a physical cash count and monitor intra-day cash limits for the tellers.
- Confirm instructions and cheque payments with clients and Branches.
- Authorize prepaid cards services such as refunds.
- Custodian of Debit and Credit card PIN mailers and ensuring there destruction when not collected.
- Monitor ATMs and loading cash as and when needed.
- Ensure safe custody of cash and serialized stationery.
- Liaise with Central Cash Management for cash requirement and repatriation.
- Retrieve cash and cheque deposits from the ATM.
- Work in liaison with the Branch Operations Manager for maintenance of all equipment in the Cash department.
- Conduct EOM reconciliations and statistics/Branch metrics.
- Respond to cash related queries.
- Monitor activities in the Banking hall through the CCTV.
- Coach, mentor and train Tellers.
- Engage in performance and leave management of Tellers.
- Cross sell the Bank’s products and services.
Person Specifications
- Bachelor’s degree in a Business related field from a recognized institution
- Part completion of CPA (K), ACCA or its equivalent.
- At three years’ relevant experience.
- Excellent communication and interpersonal skills;
- Excellent planning and organization skills; and
- Good people management skills.
If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 1st August 2025.
