Penda Health is on a mission to provide high-quality, affordable healthcare to every Kenyan. At the heart of our mission is an unwavering belief that everyone deserves access to dependable primary healthcare—regardless of their background or income. As we continue to expand our operations and optimize the services we deliver to communities across Kenya, we recognize the critical role of technology and business systems in enabling effective and efficient care.
To support this goal, we are currently seeking a Business Systems Analyst who will play an instrumental role in ensuring our clinical and business systems operate seamlessly. This role offers a unique opportunity to work at the intersection of healthcare, technology, and business—translating real-world challenges into innovative digital solutions.
Position Overview
Job Title: Business Systems Analyst
Location: Kenya
Employment Type: Full Time
Career Level: Mid Level
Department: Information Technology
Reports to: Senior Business Analyst
Application Deadline: 30th July 2025
Screening: Applications will be reviewed on a rolling basis
About the Role
As a Business Systems Analyst at Penda Health, you will be responsible for supporting and optimizing the clinical and business systems that power our operations. This includes systems such as Electronic Medical Records (EMR) and Enterprise Resource Planning (ERP). Your role will involve analyzing workflows, identifying areas for improvement, and designing digital solutions that enhance patient care and streamline internal operations.
You will collaborate closely with internal teams, system users, and external vendors to ensure that our platforms are functioning optimally and continue evolving in line with business needs. From technical support to process documentation and system automation, your efforts will directly contribute to the overall effectiveness of healthcare delivery at Penda Health.
Key Responsibilities
The successful candidate will undertake a range of duties, including but not limited to the following:
1. Workflow Analysis and System Optimization
- Partner with end users and cross-functional teams to understand workflows and identify pain points or inefficiencies.
- Conduct thorough business needs assessments and translate findings into system requirements.
- Recommend process improvements and digital solutions that align with organizational objectives and user needs.
2. First-Line Technical Support
- Serve as the primary point of contact for application-related issues within key platforms such as EMR and ERP.
- Provide first-line technical support to ensure timely issue resolution in line with established Service Level Agreements (SLAs).
- Monitor system performance and usage patterns to proactively address emerging issues.
3. Documentation and Training
- Develop clear, concise documentation including process flows, user manuals, standard operating procedures, and FAQs.
- Create training materials and deliver end-user training sessions to support system adoption and optimal usage.
- Foster a culture of continuous improvement by gathering feedback and updating documentation accordingly.
4. System Enhancement and Vendor Collaboration
- Collaborate with system vendors and internal stakeholders to plan, test, and implement system updates or enhancements.
- Participate in system configuration, version upgrades, and change management activities.
- Assist in system testing, including functional testing, regression testing, and user acceptance testing (UAT).
5. Automation and Data Management
- Design and implement automated workflows to reduce manual tasks and improve process efficiency.
- Support data integrity initiatives by identifying and addressing inconsistencies or errors in data entries across systems.
- Work with database administrators and IT personnel to maintain data accuracy and security.
6. Business Continuity and Improvement Initiatives
- Ensure that all key systems are maintained in a state of readiness to support business continuity.
- Participate in IT and business transformation projects aimed at enhancing system capabilities and user experiences.
- Contribute to post-implementation reviews to assess the impact of new systems or changes and document lessons learned.
Knowledge, Experience, and Personal Attributes
To thrive in this role, candidates must possess the following qualifications and attributes:
- A Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
- Between 1 to 3 years of experience in business analysis, software/application support, or a similar role.
- Prior experience in a healthcare setting is a significant advantage but not mandatory.
- Familiarity with Electronic Medical Records (EMR), Enterprise Resource Planning (ERP) systems, and business process mapping.
- Strong knowledge of SQL and database concepts, with an understanding of IT service management practices.
- Excellent analytical, communication, and documentation skills.
- Ability to work effectively with diverse teams and demonstrate a high degree of professionalism and integrity.
- Flexibility and a proactive approach to problem-solving.
- Commitment to confidentiality and maintaining high standards of data integrity.
Why Join Penda Health?
At Penda Health, you are not just joining an organization—you are becoming part of a movement. We are revolutionizing how primary healthcare is delivered in Kenya. As part of our team, you will have access to:
A Mission-Driven Workplace
- Join a passionate team dedicated to making a tangible difference in the health and well-being of communities across Kenya.
A Culture of Learning and Innovation
- Work in an environment that fosters innovation, continuous improvement, and mutual support. We encourage curiosity, creativity, and initiative.
Professional Growth Opportunities
- Expand your technical and analytical skills through hands-on experience with critical business systems.
- Access ongoing training and mentorship to support your professional development.
Real Impact on Real Lives
- Your work will directly contribute to the delivery of affordable, quality healthcare services to thousands of Kenyans.
Supportive Team Environment
- Enjoy a collaborative workplace culture where ideas are welcomed, feedback is valued, and accomplishments are celebrated.
Application Process
If you are passionate about technology and healthcare and want to contribute to building a robust, efficient, and patient-focused healthcare system, we would love to hear from you.
This role is ideal for someone who:
- Is eager to work on complex, real-world problems.
- Enjoys collaborating with cross-functional teams.
- Has a keen eye for detail and thrives on solving operational and technical challenges.
- Believes in the power of digital transformation to improve service delivery and impact lives positively.
Additional Notes:
- Applications will be reviewed on a rolling basis. Candidates are encouraged to apply as early as possible to increase their chances of consideration.
- Only shortlisted candidates will be contacted.
- Penda Health is an equal opportunity employer committed to diversity and inclusion in the workplace.
Application Deadline: 30th July 2025
How to Apply: Applications should be submitted via email as per the instructions provided in the job listing. Ensure your application includes a detailed CV and a cover letter highlighting your experience and why you’re a good fit for this role.
Take the next step in your career and help us drive operational excellence through smart system solutions. Join a purpose-driven organization and be part of reshaping primary healthcare in Kenya.
We look forward to your application.
